# Page 3 | GPS Insight Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is GPS Insight the right Moving solution for you? Explore 243 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/reviews --- GPS Insight 4.5 (243) [View alternatives](https://www.capterra.com/p/99848/GPS-Insight-Fleet-Tracking-Solution/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 1st, 2026 # Page 3 - Reviews of GPS Insight ## Showing most helpful reviews Showing 51-75 of 243 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Rachel B. Owner Consumer Services Used the software for: 2+ years ### "Use Anyone But GPS Insight" December 13, 2022 1.0 I would NOT recommend GPS Insight to anyone for many reasons. First and foremost, the lack of communication with their customers is unbelievable. I call and call, but I cannot speak to a representative. I leave a voicemail and pray for a return call that may or may not come. Forget about email. If I get an email response within a week, I consider that a “win.” Second, I’ve been trying since August to resolve issues with equipment. This is December. When I was told I had to pay to replace units that went out due to technological failure on the part of GPS Insight, I knew it was time to find coverage elsewhere. Third, canceling service with this company is a nightmare. I am thankful that I DOCUMENT EVERYTHING. I continue to receive invoices for rental units I returned AND they (acknowledged they) received 2 months ago. I sent shipping tracking numbers 4 TIMES to ensure they didn’t charge my card (on file) for units I returned. However, they did charge my card (on file) for units I returned. After I reported fraud to my bank, they finally refunded those charges last month. Today, I received yet another invoice for the units I returned to GPS Insight 2 months ago. I find this entire situation extremely frustrating and just plain sad. Initially, the service from GPS Insight was great. In fact, I was a customer for nearly 5 years. However, I have discovered there are many companies with much better customer service. Do yourself a favor and use one of them instead of GPS Insight, un Pros When the units were working, we used it solely for tracking GPS in our trucks. Cons Poor customer service, no communication, they expect you to pay to replace their units that are broke, fraudulent charges on cards (on file) after units have been returned. Review Source VR Verified Reviewer Walmart Account Supervisor Business Supplies and Equipment Used the software for: 2+ years ### "GPS Review" September 30, 2019 5.0 Overall, this software is the best I have worked with. Gives you complete picture of your fleet. Pros I love everything about this software. No Matter how big your fleet is or how small, this is a complete tracking software that is easy to use . Cons Learning it is the only negative I see, It would be great to watch videos of how things work. Sometimes I get lost when I am looking for a report to run. Switched from [Zonar](https://www.capterra.com/p/126605/Ground-Traffic-Control/) I think my company switched due to the reporting features Review Source Kendra A. Service Support Specialist Machinery Used the software for: 2+ years ### "Daily user" February 15, 2019 5.0 I am a Service Coordinator/Dispatcher for a large forklift service company. I have customers that need immediate service and by utilizing the GPS tool, I can see what technician I have closest to the customer and be able provide a realistic arrival time. Pros The ease of use. I open it when I get in to the office and it stays open all day. I can dispatch a technician based on who is closet, which is my favorite feature of GPS Insight Cons When running a report based on days, it is hard to select the specific days you want without it highlighting a range. Could be a user issue. I would like to see a 'traffic' feature built in as real-time so I could re-route when needed. Review Source VR Verified Reviewer Sales Used the software for: 2+ years ### "Excellent functionality and integration. " November 29, 2017 4.0 Easy of access to important data. Pros The ability to integrate with our dispatching software allows for easy access to important data. It helps us better service our customers. Cons The limited devices that are offered has left us wanting more. Additional partnerships with device manufacturers, or expansion of the current manufacturer's line, would be beneficial for companies with trucks that do not need extremely rugged devices, but need a little more than what is offered, Review Source Response from GPS Insight December 4, 2017 Thank you for your feedback! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your business. Always Here to Help, GPS Insight Spencer R. Shop Supervisor Facilities Services Used the software for: 2+ years ### "I use it for my fleet, I help install the units and do the tracking from the software." December 6, 2017 5.0 I love the software, there hasn't been a time where I was disappointed in it. I've been using the software for about 5 years now and I think its a great program and that more people should be using it. Pros I enjoy using it. Its easy to get used to once you have figured out where everything is. I haven't learned everything on it yet but I learn new things about the software everyday that helps with our fleet in tracking. Review Source Response from GPS Insight December 12, 2017 Thank you for your review Spencer! We greatly appreciate your business and your feedback. We're so happy to hear that after 5 years you're still finding so much value in our solutions! Always Here to Help, GPS Insight JS JOSEPH S. ENVIRONMENTAL HEALTH AND SAFETY SPECIALIST Construction Used the software for: 1-2 years ### "THANK YOU GPSINSIGHT FOR THE GREAT SUPPORT AND COMMUNICATION" November 9, 2023 5.0 Started out with a salesperson, then an install person/contact, then was passed onto a support person and it has been been very easy and hassle free from beginning to end. Pros The ease of use and convience of the installation of equipment Cons Not very techy but the support folks are very patient with us. Reason for choosing GPS Insight Price, equipment, support, and the ease all of these points. Review Source Response from GPS Insight November 15, 2023 Thanks for your review, Joseph! We're always happy to work at your pace and take the time we need to solve important issues. Looking forward to working together in the future! Edward V. HDC Operations Manager Food & Beverages Used the software for: 2+ years ### "A reliable flexible experience." December 4, 2017 5.0 Real time alerts, tracking, and reliable historical data Pros Good visibility and tracking of fleet. Very flexible customization with way points, alerts via SMS/email, etc. Use historical mapping for accident investigations, order delivery verification, etc. Cons Uninstalling and reinstalling the units when we upgraded trucks was a little bit of work but it's a once/7 year process so not that bad. Review Source Response from GPS Insight December 6, 2017 Thank you for your review Edward! We greatly appreciate your business and your feedback. Please don't hesitate to reach out if we can be of any assistance. Always Here to Help, GPS Insight DJ Dean J. Grounds manager Higher Education Used the software for: 2+ years ### "Excellent full service product!" November 9, 2023 5.0 Pros Getting really accurate data info, like speed, idle time, start, stop, maps, history just about everything you can think of, including vehicle maintenance. Cons Can be a little difficult to use the reports section Review Source Response from GPS Insight November 10, 2023 That's amazing to hear, Dean! Thanks for taking the time to let us know how much you enjoy our hardware and software! We're actively working on reporting features, keep your eyes open for upgrades. Amos R. LTL Operations Leader - Productivity and Efficiency Transportation/Trucking/Railroad Used the software for: 1-2 years ### "GPS Insight has been a very good company to work with. " December 4, 2017 5.0 Resource location and management. Pros Provides a high level of visibility to resources, ease of use within the portal and provides a very clear and understandable means of resource management. Cons There isn't anything in specific that can be pointed out at this time. GPSI has been very responsive to any suggestions or changes that have been pointed out to make the portal and it's equipment easy and responsive to use. Review Source Response from GPS Insight December 6, 2017 Thank you for your feedback Amos! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. Always here to help, GPS Insight VR Verified Reviewer Communication Manager Construction Used the software for: 2+ years ### "GPS Insight" February 15, 2019 5.0 Overall we are happy with the experience that we have had with GPS Insight. As we grow, so too do the options they offer. Pros Easy to use with several reports for tracking. They offer different options for each business, making it unique for your business and what best meets the company needs. Up to date information helps with productivity and tracking. Cons The mobile app with sometimes glitch and not load a current map. Review Source TJ Tami J. Billing Specialist Mechanical or Industrial Engineering Used the software for: 2+ years ### "GPS Insight - Making Us Look Good to our Customers" February 26, 2019 5.0 We are able to be efficient with getting the right tech to the right emergency when they arise during our days of business, saving money and customer frustration. We are able to use reports to prove when a tech has been on a location and how much time so should a customer question the amount of time being charged to them for service, we have proof, accomplishing our ability to receive full payment for time spent. We are also able to compare driving complaints to who is where and when to help techs recognize where courtesy might be a better option.... Pros We have a huge fleet of vehicles and service a large area of Colorado. We have our customer locations set up within the information of this system, and by having current, up to the moment abilities to know where a tech is compared to where an urgent issue has come up for one of our valued customers is priceless for us. We are able to deliver a level of customer service that our customers appreciate greatly! Cons I don't necessary believe this to be a software issue, but besides us not being allowed to use your service without having to pay - also not a software issue by the way - I'd say that when a vehicle stops working in the system it can be a frustration. The only contributing factors to that issue arising though is low battery on the vehicle, or wiring coming loose....again...not a software issue. Review Source Response from GPS Insight March 5, 2019 Tami, Thank you for your review! We appreciate your business and your feedback. Always here to help, GPS Insight CJ Casey J. Office Manager Building Materials Used the software for: 2+ years ### "Great!" March 7, 2018 5.0 Pros It does everything. We can track our trucks in current time, print out their stops and idles from the day before, schedule reminders for maintenance, and much more. Cons Some of the trackers that they send just plug right into a slot beneath the dash, which is great, except that they very easily get knocked loose or knocked out completely and we have to call the drivers and have them plug them back in. Review Source Response from GPS Insight March 8, 2018 Hi Casey - Thank you for your feedback! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We recommend using the included OBD bypass cable to help prevent accidental device removal, that should help. Always here to help, GPS Insight SH Shane H. Field Tech Supervisor Telecommunications Used the software for: 2+ years ### "The Best" February 22, 2019 5.0 This is a excellent software to assit in managing employees to meet necessary appointments. It has been very useful to locate other employees close to work area when extra help or equipment is needed off other trucks. Pros I love the ability to use your software as a app on my phone as well as on my office computer. Cons I would personally like to see the app alittle more user friendly. It's great but I do believe it could use alittle more attention. I have called into support and was able to get the answers.I needed in a quick time without being stuck on hold for long periods of time Review Source Response from GPS Insight February 26, 2019 Shane, Thank you for your review! We appreciate your business and your feedback. Always here to help, GPS Insight KE Kevin E. Fleet Manager Industrial Automation Used the software for: 2+ years ### "Great software......and an incredible support team !Kudos to Al and his staff !" January 17, 2018 4.0 Your product has assisted our company on many levels including : reducing speeding , theft of our company vehicles , and reducing our at fault accidents by 10% over last year . Pros I like the fact that it is user friendly and that you can customize the vehicle reports .The data that I receive has been beneficial is assisting our company in reducing vehicle speeding occurences and accidents . Cons The only con for me is that sometimes the speeding violations are off due to drift .The vehicle mileage can sometimes be off as much as 2000 miles . I usually update or adjust the vehicle mileage when imputing the vehicle maintenance. Review Source Response from GPS Insight January 26, 2018 Thank you for your feedback Kevin! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. We always love to hear that we are able to help make a difference and help reduce accidents! Always here to help, GPS Insight KM Krista M. Operations Manager Construction Used the software for: 2+ years ### "We have loved our entire experience with GPS insight!" December 8, 2017 5.0 GPS Insight saves me time and money by allowing me to dispatch faster without calling my techs in the field to find out where they are as well as track our time for our customers during jobs. It allows us to monitor proper vehicle maintenance schedules as well which saves money on potential maintenance issues. Pros The customer service has been great. The overall software is simple to use both on desktop and in the app. The price is beyond compare. The software integrates with our fuel cards making it simple to keep track of our overall gasoline expenses. It is fast, reliable, alerts make it possible to monitor our fleet with precision. I can quickly monitor all aspects of our fleet including maintenance scheduling. Review Source Response from GPS Insight December 12, 2017 Hi Krista - thank you for taking the time for share your feedback. We are glad to hear you love our products! Always here to help, GPS Insight LL Liz L. Office Manager Used the software for: 2+ years ### "I am still learning this system. Fairly new to the county" December 5, 2017 5.0 Once I learn it in detail I do feel that it will expedite my work. I have only been with the company for 1 year and I have just recently been able to spend some time using the software. Even though I was able to update new employees on my own, I feel that I could use some more help with the learning. Pros It is easy to use and learn. This may be silly but I do like the fact that anytime I have to go back and find a route I can adjust the speed. I find that to be very helpful especially when I'm not able to spend a lot of time doing the research. Anytime we have called in for assistance everyone is very helpful. I was tickled that I figured out how to update new employees on my own. Review Source Response from GPS Insight December 6, 2017 Thanks for the great review Liz! We appreciate your business and are happy to hear you are having such a positive experience with our solutions. Always here to help, GPS Insight HI Herman I. Transportation Supervisor Food & Beverages Used the software for: 2+ years ### "The best fleet tracking system I ever used." May 11, 2017 5.0 I can track all my drivers every second of the day! Pros The best feature is creating geofences. Instant alerts are sent right away to my smartphone. Also alerts are sent for vehicle speeding, idling, and posted speed traffic violations. You can also check the odometer for each vehicle through the website. Cons Sometimes the screen will log out after inactivity. Once or twice the network will not work for a few hours. There is a few seconds delay while vehicles are moving but you have to upgrade the plan for real time monitoring. Some reports take a long time to generate based on how much activity has happened over the past few weeks. Review Source Response from GPS Insight May 12, 2017 Thank you for the feedback Herman! We are glad you find value in the product and thanks for the great ratings. Always here to help, GPS Insight VR Verified Reviewer Senior Account Manager Wholesale Used the software for: 2+ years ### "GPS Insight is very helpful in allowing us to provide excellent details regarding their deliveries." December 4, 2017 5.0 We can track our driver in semi-real time which allows us to communicate to other customers along the route on the status of their deliveries. Pros It's easy to use, navigate and is very intuitive if I ever want to use a feature i haven't used before. Cons Sometimes it will hourglass when readying a report or mapping function, but this is more an exception than a consistent problem. Review Source Response from GPS Insight December 5, 2017 Thank you for your feedback! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your business. Always Here to Help, GPS Insight TM Tom M. IT Director Retail Used the software for: 2+ years ### "GPS Insight helped alot!" February 15, 2019 5.0 Everything from the equipment setup to the support and follow up by the sales staff was perfect. Pros Zone setup allows our POS system to mark orders as delivered when the truck returns automatically Truck maintenance and mileage may be tracked by the office without having to chase down a truck to get a mileage report. Messaging direct to the GPS unit on the dashboard. Cons Somewhat cumbersome to set up, but once you are learning it things flow fast. Review Source Response from GPS Insight March 18, 2019 Tom, Thank you for your review! We appreciate your business. Always here to help , GPS Insight AG Aurea G. Service Dispather Mechanical or Industrial Engineering Used the software for: 2+ years ### "Service Dispatcher" March 1, 2019 4.0 GPS is a great tool for any company especially for service companies and it is very accurate when you have to dispute time or mileage . Pros I really like to know where the tech r so if there is any emergencies on jobs we know and also great for disputes with customers regarding hours on job . Cons The software is easy to delegate thru so no issues with the software , now the new devise tend to stop working and we have to be resetting them . Review Source Response from GPS Insight March 6, 2019 Aurea, Thank you for your review! We appreciate your business and your feedback . Always here to help, GPS Insight BV BJ V. Office Used the software for: 2+ years ### "Great" April 24, 2018 4.0 Pros We can keep track of all of drivers, we have about 20 or so, so this comes in handy quite often. It will also track when the vehicle needs maintenance and will send alerts to me whenever there is something wrong with the vehicle. Cons More often than I would like, the trackers come undone and I have to call the drivers to unplug and plug it back in. We wanted it to be unknown but was not possible with the large plug in they use. Review Source Response from GPS Insight May 29, 2018 Thank you for your review BJ! We are glad to hear you are having such a positive experience with our solutions and greatly appreciate your feedback. Please give our support team call to remediate your device issue - that is an easy fix! Toll-Free 855-231-5567 (Press 2) Always here to help, GPS Insight KD KIM D. Office Manager Consumer Services Used the software for: 2+ years ### "GPS Insight Review" March 3, 2020 5.0 We have been using GPS Insight for over 10 years and their customer service is great. They have replaced a couple of the older trackers for us. We have been very happy with this company! Pros We know where are technicians are at, at all times. We can click on a location and see a street view. I also love how it tracks maintenance on vehicles such as when the next oil change is due. Cons I haven't really come across anything we don't like. Perhaps there are more features that we don't use for what we use this for. Review Source CL Charles L. Fleet Supervisor Construction Used the software for: 2+ years ### "very good product " December 4, 2017 5.0 We recieved the ability to track out truck and other assets on a real time basis. Pros I think what i like the most about the software would have to be the mapping that is provided. it is very easy to follow where your truck are at any given time. I also use the IFTA reporting features quarterly to keep track of the miles driven in each state. Cons what i like least about the software would have to be the process you must take in order to add/change a truck to the system. Review Source Response from GPS Insight December 6, 2017 Thank you for your review Charles! We greatly appreciate your business and your feedback. Our Support and Account Management teams are always available to help with truck adds if you ever need the support. Always here to help, GPS Insight SC Silvestre C. Dispatch Events Services Used the software for: 2+ years ### "Reliable helpful easy to use and understand " May 18, 2017 5.0 Helps keep track of vehicles on order to make sure we arrive on time to costumers. It helps with reports when we do audits on route. Pros It shows and updates in speed of our vehicles. Alerts when speeding good report data detailed easy to read also has a map trail that's easy to under stand and has street view very helpful Cons It does not follow vehicles live you have to wait for system to update sometimes it gets a little confusing but makes up with reports Review Source Response from GPS Insight May 18, 2017 Thanks for the great review Silvestre! We appreciate working with you and want to be sure you always have an exceptional experience with us. Unfortunately, following vehicles 100% live is a limitation for all GPS tracking companies. Always Here to Help, GPS Insight VR Verified Reviewer HUB Maintenance MGR Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Great Tool for Fleets" February 15, 2019 5.0 Pros Several features, mainly I was more involved with the maintenance tracking data. Cons If a unit sat more than a day with out starting, the batteries would be down to less than could start the unit. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.