--- title: "Soffront CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Soffront CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/9990/Soffront-CRM/" page_type: "product" language: "en" --- # Soffront CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Soffront CRM ## What is Soffront CRM? Soffront has been the leader in on-premise CRM serving hundreds of Fortune 500 companies over the last 30+ years. Soffront can be installed in your network, in private and public clouds. Soffront provides complete control over your database, backup, and security. You can apply your security policy and protect your data. Soffront offers flexible subscription plans and complete implementation help with 24x7 technical support. ## What is Soffront CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Insurance CRM](https://www.capterra.com/insurance-crm-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 92% Neutral 4% Negative 4% Starting price $100 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Soffront CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://soffront.com&name=Soffront CRM) ## Soffront CRM Overview Updated August 2026 AI summary Soffront CRM provides businesses of all sizes with tools for managing contacts, tracking leads, and overseeing the entire sales pipeline. Its features span contact and lead management, sales tracking, document storage, and workflow management, with optional capabilities like marketing automation and territory management. The platform is available across cloud and on-premise deployments for web and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Soffront CRM 4.3 (24) VS. [4.2 (1,323)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting Price $100 Flat Rate, Per Month Starting Price $31.1 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (21) Ease Of Use 4.0 (970) Value For Money 4.2 (13) Value For Money 4.1 (793) Customer Service 4.4 (18) Customer Service 3.9 (765) ## Soffront CRM alternatives Highest Rated [4.6 (6,097)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (333)](https://www.capterra.com/p/157262/QuickBase/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.3 (6,994)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,002)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about Soffront CRM Overview ### Which roles and teams benefit most from Soffront CRM? Soffront CRM is most used by executives, business development leaders, marketing teams, and administrative staff who need a shared system for managing contacts, tracking sales activity, and coordinating follow-ups. IT managers and project-oriented roles benefit from workflow customization, data oversight, and visibility into customer pipelines and campaign performance. Answer based on 21 reviews Overview ### What company size and specific industries is Soffront CRM built for? Soffront CRM is designed for both SMBs and enterprise businesses, making it suitable for organizations that need customer relationship management software at either smaller or larger scale. The vendor description does not name specific industries, so the target audience is defined primarily by company size rather than sector. Features and Usability ### What are the key features of Soffront CRM? Soffront CRM offers contact management, lead management, sales pipeline management, and opportunity management for sales tracking. It also includes campaign tracking, email marketing, marketing automation, and segmentation, plus customer support tools such as support ticket management, knowledge base management, customer portal, and live chat. Getting Started and Support ### What training and onboarding options does Soffront CRM offer? Soffront CRM provides in-person training, live online sessions, webinars, and videos to help teams get started. In-person training supports direct instruction, live online sessions allow guided remote setup, webinars cover scheduled topics, and videos offer self-paced learning and reference. Answer based on 3 reviews Getting Started and Support ### What customer support options does Soffront CRM offer? Soffront CRM provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. Users describe the support team as helpful and quick to respond, with access to a live person when needed, though some note an initial learning curve during setup and early use. Answer based on 4 reviews User interface ### Is Soffront CRM easy to use? Soffront CRM offers an interface that many teams find easy to learn and practical for daily sales work. Small business and mid-size teams often like the intuitive lead tracking, web-based access, and flexible layout, though some users find navigation clunky, certain actions less obvious, and the design somewhat dated. Answer based on 11 reviews ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Soffront CRM supports all three of the features reviewers consider most important: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales process, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and close sales with greater consistency. Contact Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Task Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Interaction Tracking 2.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Alerts/Escalation 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Calendar/Reminder System 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Notifications/alerts for upcoming events or tasks Soffront CRM 35 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Change Management: Track and monitor efficient handling of all changes/transitions - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Marketing: Create and send email blasts/campaigns - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Insurance Industry: Intended to be used by insurers - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Prioritization: Arrange tasks based on the level of priority or urgency - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Sales Pipeline Management: Pipeline view and tracking lead status - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Templates: Sample files or documents that could be customized as needed or used as is - Territory Management: Organize customer data and accounts by user or geography - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (19) 4.1 Based on 19 reviews ## Pricing Value for money 4.2 (13) Free Trial Basic $100.00 Flat Rate,Per Month Value for money 4.2 (13) 4.2 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (18) 4.4 Based on 18 reviews ## User reviews Overall rating 4.3 Based on 24 reviews Filter by rating 5(9) 4(12) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent KK Keats K. Dir. of Business Development Mental Health Care ### "We are very sad to have to leave" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 12, 2024 We were so sad to hear that our Board of Directors decided that we needed to combine our EMR with our CRM to create one software system. This is the only reason we are leaving Soffront Pros The biggest asset was the customer service. You can have the best software in the world but it's useless without good customer service. I had the same rep for 9 years! The ability to be able to reach our to a living person daily if needed was the single most important factor in us staying as long as we did. Cons I really don't have anyone thing I disliked. I will say that I did some things in Soffront that, had I known the consequences, I might not have done. So I guess that was a training issue. Reasons for choosing Soffront CRM Again, it was so long ago, I don't remember Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Charmaine B. National Marketing Coordinator Management Consulting ### "Penny wise, pound foolish" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 4, 2020 The system navigation is clunky and not user-friendly. The variety of options are limited. Email content corrupts on sending out mails to a third party. Upload of content is slow. Quality is horrific. Service is delayed and they cannot seem to grasp that as an end user my job is not to solve or figure out their complicated back-end systems. Little communication is provided and is very hard to find in order to find a "specific protocol" which is definitely not at all in line with industry best practice standards. Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing. Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life. The discounted price is not worth the pain. A massive big no for me. Pros Absolutely nothing. Not more I can say about it. Cons Absolutely everything. Not more I can say about it. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Olivia M. Administrative Assistant Media Production ### "Efficient, cost-friendly, and effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 16, 2018 Pros Customer support is better with Soffront then any other CRMs we tried out. It's easy to manage marketing efforts and set tasks for other employees. Cons It doesn't have as many customizable features as CRMs such as Zoho or Salesforce. I recommended shopping around a little before settling on this CRM, because some businesses may require more customization. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HK H Kent D. Senior Estimator Management Consulting ### "Powerful CRM--Now in Spanish" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2018 Easy for me to recommend this product to all types of companies Pros I am a business consultant who works with multi-lingual construction companies, the fact that Soffront has an English/Spanish version is a huge plus to get minority enterprises utilizing a CRM Cons With all CRM's there is an initial set up time, while the customer service is good it still will take a learning curve to appropriately operate the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TI Tresha I. Project Manager ### "Easy to use and reliable" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 14, 2018 Pros We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good. Cons The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Sr. Manager -Business Development ### "Good marketing automation software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 16, 2018 Pros Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation. Cons Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC John C. CEO Professional Training & Coaching ### "Awesome. Above and beyond customer service a support. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 12, 2018 Marketing and sales. Pros Ease of navigation, tutorials, and technical support. The dashboard is very well set up and I can move from one function to the other. Cons There is not one major issue I have other than I do not spend enough time learning all the functions to maximize the benefits. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT Nicole T. CEO Management Consulting ### "Our team has successfully used Soffront for years. They have great features and excellent cust svc!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2018 Pros I like that it was easy to customize the tabs specifically to our sales cycle. Soffront makes it very easy to stay on task and organize the sales process. Cons Some actions with Groups aren't as intuitive as other actions in the software, but I usually figure it out. As with many programs, it takes a little practice to remember everything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HK Hassan K. V.P of Business Development Marketing and Advertising ### "Great CRM for my marketing business" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2018 It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way. Pros When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks. Cons I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CD Cheryl D. Director Legal Services ### "Great value for small and mid-sized service companies" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 9/10 January 9, 2018 SOFFRONT has served as a key tool to determined marketing stats. We never had that option before and now it is easy. Pros SOFFRONT has helped marketing to bridge its current client entry and accounting software to the added component of including research, industry and details on type of specific work. Now the two systems are linked and leverages to help develop substantive pitches and proposals. Cons Tracking duplicates by email only is an obstacle. In some cases, we do not have emails, even in this day and age. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/9990/Soffront-CRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.