# Soffront CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Soffront CRM the right CRM solution for you? Explore 24 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/9990/Soffront-CRM/reviews

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Soffront CRM

4.3 (24)

[View alternatives](https://www.capterra.com/p/9990/Soffront-CRM/alternatives/)

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Last updated March 13th, 2026

# Reviews of Soffront CRM

Ease of use

4.2

Customer Service

4.4

## Showing most helpful reviews

Showing 1-24 of 24 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Sr. Manager -Business Development  
  
Used the software for: 2+ years

### "Good marketing automation software"

March 16, 2018

5.0

Pros

Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation.

Cons

Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given

Review Source

KK

Keats K.  
Dir. of Business Development  
Mental Health Care  
Used the software for: 2+ years

### "We are very sad to have to leave"

June 12, 2024

4.0

We were so sad to hear that our Board of Directors decided that we needed to combine our EMR with our CRM to create one software system. This is the only reason we are leaving Soffront

Pros

The biggest asset was the customer service. You can have the best software in the world but it's useless without good customer service. I had the same rep for 9 years! The ability to be able to reach our to a living person daily if needed was the single most important factor in us staying as long as we did.

Cons

I really don't have anyone thing I disliked. I will say that I did some things in Soffront that, had I known the consequences, I might not have done. So I guess that was a training issue.

Reason for choosing Soffront CRM

Again, it was so long ago, I don't remember

Review Source

CB

Charmaine B.  
National Marketing Coordinator  
Management Consulting  
Used the software for: 1-2 years

### "Penny wise, pound foolish"

November 4, 2020

1.0

The system navigation is clunky and not user-friendly. The variety of options are limited. Email content corrupts on sending out mails to a third party. Upload of content is slow. Quality is horrific. Service is delayed and they cannot seem to grasp that as an end user my job is not to solve or figure out their complicated back-end systems. Little communication is provided and is very hard to find in order to find a "specific protocol" which is definitely not at all in line with industry best practice standards. Today I opened my CRM system to find that the email newsletter that I've been drafting for 2 days, is just missing. Even after a call with them, and being told it definitely would be available on backup, it was lost. Never had such shocking service or experienced such a terrible product in my life. The discounted price is not worth the pain. A massive big no for me.

Pros

Absolutely nothing. Not more I can say about it.

Cons

Absolutely everything. Not more I can say about it.

Switched from

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Cost

Review Source

TI

Tresha I.  
Project Manager  
  
Used the software for: 2+ years

### "Easy to use and reliable"

May 14, 2018

4.0

Pros

We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good.

Cons

The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format.

Review Source

HK

Hassan K.  
V.P of Business Development  
Marketing and Advertising  
Used the software for: 2+ years

### "Great CRM for my marketing business"

January 10, 2018

4.0

It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way.

Pros

When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks.

Cons

I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality.

Review Source

NT

Nicole T.  
CEO  
Management Consulting  
Used the software for: 2+ years

### "Our team has successfully used Soffront for years. They have great features and excellent cust svc!"

January 10, 2018

5.0

Pros

I like that it was easy to customize the tabs specifically to our sales cycle. Soffront makes it very easy to stay on task and organize the sales process.

Cons

Some actions with Groups aren't as intuitive as other actions in the software, but I usually figure it out. As with many programs, it takes a little practice to remember everything.

Review Source

TY

Thareq Y.  
CEO/Founder  
Information Technology and Services  
Used the software for: 6-12 months

### "I've had a very positive experience with Soffront CRM. "

January 5, 2018

5.0

The ability to track, monitor and measure the success of our Sales efforts.

Pros

I like the ease of use. It's extremely functional yet clearly laid out and easy to use. I also like the fact that the Marketing portion of the CRM has many options for different campaigns you can run. We have a sales team that didn't really like the last CRM we had but no complaints from them regarding Soffront....so if their happy, I'm happy!

Cons

Some additional customization features would be nice. I called support and asked about their new release and they said it's due in Q1 of 2018 so I'm looking forward to that.

Review Source

TS

Toni S.  
Director of Marketing  
Media Production  
Used the software for: 2+ years

### "Amazing product"

September 12, 2016

4.5

Pros

The vendor is very knowledgeable about the product. I had a few questions concerning if I ended up not liking the software, and they assured me that my concerns would ease after the first week of use.

Cons

I least like the price. I feel like a bit pricey. I am very cautious of how our company spends money, so I want to make sure that each thing we invest in will be worth out while and something that we can benefit from greatly.

Review Source

KF

Kyle F.  
Vice President  
Computer Software  
Used the software for: 2+ years

### "Soffront Feedback"

April 27, 2016

3.5

Pros

The flexibility of the product and the ability to customize it the way we want to use it.

Cons

The product itself is not all that user friendly, new functions cannot be easily be learned on your own, and the documentation is pretty lacking. Typically requires training from Soffront, at a cost, just to fully understand how to utilize different pieces of the product.

Review Source

HKD

H Kent D.  
Senior Estimator  
Management Consulting  
Used the software for: Less than 6 months

### "Powerful CRM--Now in Spanish"

August 21, 2018

5.0

Easy for me to recommend this product to all types of companies

Pros

I am a business consultant who works with multi-lingual construction companies, the fact that Soffront has an English/Spanish version is a huge plus to get minority enterprises utilizing a CRM

Cons

With all CRM's there is an initial set up time, while the customer service is good it still will take a learning curve to appropriately operate the product.

Review Source

TP

Tree P.  
Marketing & Administrative  
  
Used the software for: 1-2 years

### "a CRM that is Customizable for our Business Processes "

June 28, 2016

4.5

Pros

This product is intuitive for users has been relatively easy to use for our sales force. Our administrative team has been able to make changes to fields and forms that work better for our business processes. The support has been excellent, too!

Cons

sending emails with attachments has been slow at times. A suggestion to add to this product is an 'opt-out' option for sending emails, so we don't have to remove their email and save in another field.

Review Source

JC

John C.  
CEO  
Professional Training & Coaching  
Used the software for: 6-12 months

### "Awesome. Above and beyond customer service a support. "

January 12, 2018

5.0

Marketing and sales.

Pros

Ease of navigation, tutorials, and technical support. The dashboard is very well set up and I can move from one function to the other.

Cons

There is not one major issue I have other than I do not spend enough time learning all the functions to maximize the benefits.

Review Source

CD

Cheryl D.  
Director  
Legal Services  
Used the software for: 1-2 years

### "Great value for small and mid-sized service companies"

January 9, 2018

4.0

SOFFRONT has served as a key tool to determined marketing stats. We never had that option before and now it is easy.

Pros

SOFFRONT has helped marketing to bridge its current client entry and accounting software to the added component of including research, industry and details on type of specific work. Now the two systems are linked and leverages to help develop substantive pitches and proposals.

Cons

Tracking duplicates by email only is an obstacle. In some cases, we do not have emails, even in this day and age.

Review Source

BC

Bryan C.  
IT Manager  
Medical Practice  
Used the software for: 1-2 years

### "CRM that is customizable for the ever changing business world"

May 5, 2016

4.0

Pros

The customization options are great. The product is very flexible.

Cons

Support is not that easy to access. They do not call you back and only email you. Sometimes you submit a ticket and they do not contact you other than an automated response for over 24 hours. Support does not teach much and never offer root cause.

Review Source

PC

Pete C.  
Tester  
Management Consulting  
Used the software for: 2+ years

### "Great customer service"

May 5, 2016

4.5

Pros

Very impressed with the customer service. Very responsive and they work to resolve any issues.

Cons

The application is a little quirky with text displays.

Review Source

AM-DMC

Account Manager - Document Management Company  
  
  
Used the software for:

### "Very Customizable CRM"

March 18, 2014

4.0

Soffront CRM is very customizable and front end is sleek. It has helped streamline our company and made tracking, reporting, and project management easy. The CRM offers a plethora of customization options and definitely fits our needs. The project management and support team are quick with response and helpful. Overall would recommend.

Pros

\- Very Customizable - User interface is nice - Reporting and Searches are easy - User maintenance is easy - Cloud based - Web Services

Cons

\- Linking between tables can sometimes be tricky but support will help and assist - complex CRM - But worth it for the customization

Review Source

ER

Evan Rosenfield  
  
  
Used the software for:

### "Love the Soffront product!"

March 18, 2014

4.0

Been a fan of Soffront for a long time. Their product is incredibly flexible and powerful. It is also very easy to implement and use.

Pros

\- Intuitive layout and design - Flexible architecture - Rich group driven security permissions (object, record, field, and action; can vary at different stages of workflow) - Visual form builder - SQL for the experts, and UI for others

Cons

\- There are some minor tweeks I would like to see, but I know that some have already been implemented in the newest version.

Review Source

JC

Jenna C.  
Senior Marketing Coordinator  
Legal Services  
Used the software for: Less than 6 months

### "Great for Marketing"

January 16, 2017

5.0

This product has great Email templates and mass email features. I often use the Broadcast option to send out new Blog Articles. I also like the Email Automation function to set up more complex Marketing Campaigns.

Pros

Templates, Email Broadcast, Email Automation

Cons

I can only update contacts and accounts based on their Company name or email address. This is not helpful when I do not have such information, or I have several contacts at the same Company. I wish Soffront would generate and automatic "Soffront ID" so that I could use that when sorting and labelling duplicates, or making updates to contacts and accounts via the Excel upload and update function.

Review Source

OM

Olivia M.  
Administrative Assistant  
Media Production  
Used the software for: I used a free trial

### "Efficient, cost-friendly, and effective"

September 16, 2018

5.0

Pros

Customer support is better with Soffront then any other CRMs we tried out. It's easy to manage marketing efforts and set tasks for other employees.

Cons

It doesn't have as many customizable features as CRMs such as Zoho or Salesforce. I recommended shopping around a little before settling on this CRM, because some businesses may require more customization.

Review Source

AJ

Adam J.  
VP  
  
Used the software for:

### "Beats Salesforce in Price & Customization. Customer Service is 10/10"

November 11, 2014

5.0

Soffront's highly competitive pricing and advanced customization features made it an easy decision for our company to abandon SalesForce.com. Their easy to use interface simplifies new employee training and allows our staff to better serve our customer base. Having been with Soffront since 2009, I would recommend their CRM solution to any business looking to lower expense and increase productivity.

Review Source

MC

Mike C.  
Pastor  
  
Used the software for:

### "CRM Powered by Soffront Software - Powerfully Simple"

November 19, 2014

5.0

When I compare the capabilities to that of other companies in this space, Soffront compared very well and in many respects was a better value. Additionally, it could not be easier to use the software. The application was built to emphasize the intuitive set of tools to setup the software for seamless leads management through email marketing. They have a great product for the SMB user groups.

Review Source

SB

Shirley Brown  
  
  
Used the software for:

### "Complete Suite of CRM solutions"

August 27, 2012

4.0

I have been using Soffront for 2 years now and I think it is a good solution for mid-size companies. The software is completely web-based - it is so easy to handle that I am thinking now to adopt more online software. A special plus for me is that Soffront offers a mobile supported version. Sometimes I think that the user interface could be a little bit more fresh and modern.

Review Source

CG

Clayton G.  
CIO  
Management Consulting  
Used the software for: Less than 6 months

### "Crm software"

September 6, 2016

3.0

Pros

I like all the features this product has to offer. Everything was easy to use. I like it and would recommend it to someone.

Cons

I wish it was less expensive. For someone who is looking for something very expensive this would not be for you however if you did want to spend the money then I highly recommend this.

Review Source

PQ

Pablo Q.  
CEO  
Philanthropy  
Used the software for: Less than 6 months

### "the Soffront experience "

June 23, 2016

4.5

Pros

the CS is effective. The training easy and simple to understand, they will go over step by step one on one. etc

Cons

Simple and easy to customize Fields, groups and reports. I like how easy is to use and customize the web forms.

Review Source

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