--- title: "Merlin Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Merlin Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/99975/Merlin/" page_type: "product" language: "en" --- # Merlin Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Merlin ## What is Merlin? Merlin is an enterprise, cloud-based practice management solution that scales to your business, is rich in functionality, offers modular choice, and has configurable workflows that can be tailored to your practice needs. Built by industry experts and extensive in its capabilities, Merlin provides everything you need to engage with your clients, care for your patients and optimise profit. With dedicated training and personalised consultancy, we will ensure you are set up for success. ## What is Merlin used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Merlin?[Manage this product listing](https://www.g2.com/products/voyager/claim_requests/new?auto=true) ## Merlin Overview Updated August 2026 AI summary Merlin is veterinary software designed for organizations of any size seeking to manage appointments, client information, medical records, billing, and inventory. It offers core features such as EMR/EHR, treatment planning, and payment processing, with options for telemedicine, imaging, and integration through an API. Merlin is deployed via cloud, web, Chromebook, or Windows platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Merlin 5.0 (2) VS. [4.6 (290)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price Contact vendor Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (290) Value For Money 5.0 (2) Value For Money 4.6 (276) Customer Service 5.0 (2) Customer Service 4.7 (288) ## Merlin alternatives [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (105)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/) [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234498/Instinct-EMR/) ## FAQs about Merlin Overview ### What company size and specific industries is Merlin built for? Merlin is designed for veterinary professionals and veterinary businesses of all sizes, including companion animal, large animal, equine, mixed practices, corporates, and charities. It suits clinics and organizations across the veterinary sector rather than a single company size or niche. Features and Usability ### What are the key features of Merlin? Merlin offers appointment scheduling, calendar management, confirmations and reminders, and automated scheduling for visit coordination. It also includes patient intake, patient records management, EMR/EHR, SOAP notes, treatment planning, and telemedicine, plus billing and invoicing, payment processing, reporting, document storage, and third-party integrations. Integrations ### Which third-party tools and platforms does Merlin integrate with? Merlin integrates with 6 third-party tools, including AllyDVM, Dayforce HCM, PetsApp, Plexi, Vetstoria, and iRecall. These integrations cover veterinary communications, scheduling, reminders, and human capital management, giving Merlin connections to several specialized platforms used in practice and administrative workflows. Getting Started and Support ### What training and onboarding options does Merlin offer? Merlin provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover shared learning sessions, documentation offers written reference material, and videos provide visual, self-paced guidance. Getting Started and Support ### What customer support options does Merlin offer? Merlin provides email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users multiple ways to get answers and assistance with setup or account issues, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,661 Veterinary reviews Capterra data shows that buyers of veterinary software rank the following features as their top priorities: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) Merlin includes **Billing & Invoicing** and **Patient Records Management**, covering two of the most important capabilities buyers look for in veterinary software. However, it does not include **Charting**. Instead, it offers other highly valued features such as **Appointment Scheduling** (**61%**), **Payment Processing** (**55%**), and **Prescription Processing** (**49%**). Together, these features help veterinary practices manage client billing, maintain accurate patient histories, coordinate visits, handle payments, and process medications more efficiently, allowing teams to keep daily operations organized and patient care moving smoothly. Billing & Invoicing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Patient Records Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Prescription Processing 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Client Management 4.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Confirmations/Reminders 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Merlin 34 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Email Reminders: Reminders sent via email - EMR/EHR: Create and securely store digital patient records - Historical Reporting: Information, data and reports that are being tracked over time - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medical Billing: Manage billing and payments for a healthcare provider - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - SOAP notes: Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) - Status Tracking: Track the status over time for a request, process, asset, or transaction - Telemedicine: Meet with patients remotely - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress --- Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[ PetsApp](https://www.capterra.com/p/232597/PetsApp/)[ AllyDVM](https://www.capterra.com/p/232663/AllyDVM/)[ iRecall](https://www.capterra.com/p/152672/iRecall/) ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LV Luke V. Veterinary Surgeon Veterinary ### "Merlin VetSpace Practice Management System (Veterinary)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2023 Pros Customer support excellent always available (and can access the system remotely) for any issues. Umbrella package - PMS, Wholesaler, Buying Group. Cons No major issues. Perhaps slightly pricier than other providers but the software is second to none. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JE James E. Veterinary Surgeon Veterinary ### "Merlin has been great for our new practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2023 Overall I and the team are very impressed with Merlin. We use it for so much more than just day-to-day workflow. Inventory management, client communications, insurance claims, the ability to easily attach documents including X-ray images is superb.Reporting is easy once you know how- can take a little getting used to, but is superb. Pros Merlin offers and easy-to-use and navigate platform for the efficient running of our busy new start practice. Automatic ordering based on inventory management pre-sets is great and saves lots of nurse time. We love the ability to email and text clients straight from the file. the ability to see the patient';s entire history, rather than one consult/work entry at a time is so much better than other systems I have used elsewhere. Cons The licensing method, with limited users can be a workflow limitation. Alternatives considered [Animana](https://www.capterra.com/p/92895/Animana/) Reasons for choosing Merlin Prior experience of Merlin, knowing how good it is.Support from my MWI account manager/ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.