# Merlin Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Merlin Software - reviews, pricing plans, popular comparisons to other Veterinary products and more. Source: https://www.capterra.com/p/99975/Merlin/alternatives --- # Merlin Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Merlin ## What is Merlin? Merlin is an enterprise, cloud-based practice management solution that scales to your business, is rich in functionality, offers modular choice, and has configurable workflows that can be tailored to your practice needs. Built by industry experts and extensive in its capabilities, Merlin provides everything you need to engage with your clients, care for your patients and optimise profit. With dedicated training and personalised consultancy, we will ensure you are set up for success. ## What is Merlin used for? [Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Merlin?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mwiah.co.uk/&name=Merlin) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Merlin 5.0 (2) VS. [4.6 (278)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price Contact vendor Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (278) Value For Money 5.0 (2) Value For Money 4.6 (264) Customer Service 5.0 (2) Customer Service 4.7 (276) ## Merlin alternatives Highest Rated [4.9 (234)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing [4.7 (87)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month [4.6 (276)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month [4.7 (78)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price Contact vendor for pricing ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Scheduling 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Billing & Invoicing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Patient Records Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Prescription Processing 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Client Management 4.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Confirmations/Reminders 5.0 (1) 200.00% of 1 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Merlin 34 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage contact details and communication with clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email A collection of customer information such as contact details, demographics, previous interactions, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Reminders sent via email Create and securely store digital patient records Information, data and reports that are being tracked over time Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage billing and payments for a healthcare provider Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Accept, record, and reconcile financial transactions Enables pharmacists to process single or multiple prescriptions simultaneously Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Send messages via SMS Method of writing out notes in patient's charts (subjective, objective, assessment, and plan) Track the status over time for a request, process, asset, or transaction Meet with patients remotely Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Contact vendor for pricing Free trial not available Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[ Vetstoria](https://www.capterra.com/p/162603/Online-Booking/)[ PetsApp](https://www.capterra.com/p/232597/PetsApp/)[ AllyDVM](https://www.capterra.com/p/232663/AllyDVM/)[ iRecall](https://www.capterra.com/p/152672/iRecall/)[ Plexi](https://www.capterra.com/p/266235/Plexi/) ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LV Luke V. Veterinary Surgeon Veterinary ### "Merlin VetSpace Practice Management System (Veterinary)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 26, 2023 Pros Customer support excellent always available (and can access the system remotely) for any issues. Umbrella package - PMS, Wholesaler, Buying Group. Cons No major issues. Perhaps slightly pricier than other providers but the software is second to none. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JE James E. Veterinary Surgeon Veterinary ### "Merlin has been great for our new practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2023 Overall I and the team are very impressed with Merlin. We use it for so much more than just day-to-day workflow. Inventory management, client communications, insurance claims, the ability to easily attach documents including X-ray images is superb.Reporting is easy once you know how- can take a little getting used to, but is superb. Pros Merlin offers and easy-to-use and navigate platform for the efficient running of our busy new start practice. Automatic ordering based on inventory management pre-sets is great and saves lots of nurse time. We love the ability to email and text clients straight from the file. the ability to see the patient';s entire history, rather than one consult/work entry at a time is so much better than other systems I have used elsewhere. Cons The licensing method, with limited users can be a workflow limitation. Alternatives considered [Animana](https://www.capterra.com/p/92895/Animana/) Reasons for choosing Merlin Prior experience of Merlin, knowing how good it is.Support from my MWI account manager/ Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)