Idexx Laboratories

Cornerstone Practice Management


4 / 5
117 reviews


Average Ratings

117 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Idexx Laboratories
  • www.idexx.com
  • United States

About Cornerstone Practice Management

You can do more for your patients, clients and practice with IDEXX Cornerstone, the veterinary profession's most versatile practice management software. Whether you've been using it for two months or 20 years, you can depend on a steady stream of upgrades and enhancements, expert support and extensive in-person and online training and learning opportunities.


Cornerstone Practice Management Features

  • Appointment Reminders
  • Appointment Scheduling
  • Billing & Invoicing
  • Boarding Management
  • Image Storage
  • Inventory Management
  • Patient Records
  • Prescription Management
  • Treatment Plans

Cornerstone Practice Management Reviews Recently Reviewed!


Our practice runs smoothly with Cornerstone. Everything is at our fingertips and so easy to use.

May 03, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Integration of Petly Wellness Plans in the patient's CS file. This is awesome being able to see what plan they have and what items they have used and have remaining. Inventory control keeps us on track. It lets us know when to order items and even where we order them from. We can prevent overstocking and running out of things. Automatic reminders and appointment confirmations are truly a timesaver. Processing payments through Cornerstone for credit cards and even excessing CareCredit are so quick that it minimizes our client's wait time at check out. And now being able to see vaccine history of each patient all under one tab is awesome. Printing vaccine certificates couldn't be easier. The whiteboard is great so everyone knows at a glance from any terminal why a pet is in the hospital and what is being done for them. Cornerstone has certainly changed over the years!

Cons: We haven't had much success using the boarding module to fit our needs and the way we reserve boarding space for our pets, because you can't schedule 2 pets for the same cage on the same day if one is leaving in the morning and the other is coming in the afternoon. We need to play with it more I guess.

Overall: I could go on and on. It makes my life so much easier as the office manager. As I said in the review from making and confirming appointments, to controlling inventory, managing the Petly Wellness Plans, compliance of clients using medications to include heartworm and flea preventions, to vaccines, to spay and neuters. Even using the callback lists daily to check on our patients, e have built such trust in our clients that we truly care about our patients. It is extremely easy to close our the end of day with the software and print reports to see how we are doing as a practice. I have used Cornerstone since 2006 and have experienced it grow and evolve in to the premium management software that it is today. It is always improving and the IDEXX team listens to what the practice owners need and want.

They make it happen! Thank you.

Prior Avimark User now using Cornerstone

Apr 07, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Whiteboard and paperless capabilities and lab integration

Cons: Stupid little things like cannot add descriptors to Diagnosis, lack of tabs to sort medical history

Overall: Cornerstone is a powerful program that does many things almost everything needed for a veterinary practice. We were prior Avimark user for about 15 years since the start of windows version. Avimark is the most user friendly program I have ever used but it is limited as of a year or so ago to support true paperless use and our database out grew their ability to handle. They also had a whiteboard that was not practical or user friendly so we switched to Cornerstone. This program does handle large databases and does support paperless practice and works very well with integration of all their lab equipment, radiology and telemedicine. Because it is robust it is more complicated to master and there are so many things the program does it is difficult even for trainers and support staff to understand how do all the things paperless fully integrated practices need. It is not as user friendly and many things that are needed by paperless practices are not doable in the program. A simple need is in diagnosis listing - there is no way to describe anything about the diagnosis for example - Diagnosis of Limping - there is no way to go in and add a descriptor like left front or right rear - only Limping. Or if you diagnosed a mass - but no way of describing the location so you are left with reading through the exam to find out where the lump is. There are not many tabs on the patient records to sort the medical history to make finding inputs faster. But it has a Fantastic white board. The whiteboard that is fairly easy to use and does everything we needed. This was huge for our hospital and is badly needed in a paperless larger hospital.

Unfortunately few practices use PM software to the maximum like we do, the problems we find or deficiencies that we find in the software from all these companies we have a small voice. But overall I think for a busy practice that wants a paperless practice and a excellent whiteboard feature and full integration of results with lab equipment and radiology results Cornerstone is the best.

Recommendations to other buyers: Make it more user friendly, interview more full capacity users. Most software companies make small tweeks to their software based on the majority of users but unfortunately probably 80-90 percent of users use about 10-20% of the program so these tweeks do not greatly improve the programs

The best practice management for business oriented practices out there

Feb 09, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The strongest features are the ability to integrate lab, digital imaging, and client communication within one program. The report features are very good as well. Tech support has been great, and long hours of operation are very helpful as we operate extended hours.

Cons: Set up can be complicated and it requires a commitment to ongoing education about the program. Staff training is very important.

Overall: I am a power user of Cornerstone and am currently running it in five practices. Without a doubt, it was a great choice for us when we changed practice management software several years ago. The ability to integrate our lab and digital imaging is outstanding-no missed charges, all information immediately available in the correct patient chart, improved work flow and efficiency, and the ability for doctors to choose the format that they prefer for viewing results. I also really appreciate the customer support-I am the general manager as well as the network administrator, and being able to have any staff member call in to get a problem solved rather than waiting for me is very helpful. Support is respectful and very helpful to our team. We are also making great use of the learning center and the more advanced Cornerstone training programs. The reports and the Performance Tracker feature are extremely useful in managing the business side of the practice-you can really decide what level of information you want and go find it. The reports also provide a great deal of data about our clients and patients which helps us provide the care and services they want and value. The integration of Pet Health Network Pro for client communication is great-we really like the reporting features and communication options there as well. For me, the ability to have all of this technology easily integrated with one point of contact and one point of accountability has also been much more efficient than trying to deal with multiple providers as I have in the past. The only real negative with Cornerstone is all those features can also make it feel very complicated. It does require a commitment to training and to learning about the program to make it work well in your practice-but when you think of that database as the goodwill value of your practice, taking the time to manage it effectively is absolutely crucial for the long term success of your business. Some folks may find they don't need the integration or firepower, and Cornerstone may not be the best option for them as it is more expensive than some of the other options. However, I don't think it can be beat for the integration and reporting capabilities.

Recommendations to other buyers: make use of the initial trainer and the Idexx learning center to get what you want from the software.

Cornerstone

Jun 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many ways to accomplish the same thing. It is quiet intuitive after you have received the basic training. I have found service support to be timely and effective. It is so versatile I can't imagine it wouldn't be a good fit for any size, growing practice.

It integrates very, very well with all of our equipment.

Cons: It is a beast! It can accomplish so many things it can be intimidating at first but with patience and the willingness to call the support team for help and if you take the time to watch the snippets online. It is an awesome program.

Overall: We bought Cornerstone several years ago, at that time we were a busy 4 doctor practice. Installation was relatively seamless with our antiquated Better Choice system. It does take some getting used to and it is so powerful it has many features, but many ways to accomplish the same thing. You do need to have a solid understanding of windows but I find our staff catches on easily. We are now a busy 8 Veterinarian practice (mixed animal) and we continue to use many of the features Cornerstone has available. Cornerstone also grows with us.

Recommendations to other buyers: Be patient, spend the extra time and money to have it set up right the first time. Have the computer geek on your staff in on the training so you can customize templates easily. We have a huge staff and once we customized our templates we all enter data and soaps the same so that we can follow each others exams easily.

Capterra loader

Cornerstone Reivew/Survey

Nov 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the appointment book as it is easy to read and organize. I like the ability to email records, notes, and forms to clients. I like the help desk as they are easy to get a hold of and are very knowledgeable. I think it is easy to look up pets and clients and deal with financial transactions. PHNP is great too.

Cons: You need to make a new client file in order to make an appointment, although I know there are a few work around for this. You cannot inactivate a mass amount of clients at one time. You can email a mass amount of clients at one time. I wish you could eliminate service and inventory items instead of just inactivating them. I wish there was a better way to organize service and inventory item, so we can pull sales and revenue figure easier. It is hard to create these reports. I hate that once you have 4 files open on the patient clipboard, it make you close a few before you can continue working. I don't like that you cannot put cost of good on service items (labwork, etc.)

Overall: From a support staff point of view, very good. From a practice management point of view, it can be difficult, especially if you join a practice years into owning the software and it was unorganized. Clean up can be difficult.

Capterra loader

Flexible software that is easy to learn and use.

Dec 05, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a robust software package with good integration with other Idexx offerings. The integration increases the value of each service offering. They provide continued improvements on the user interface and enhanced functionality. The learning center provides fantastic training resources for new hires and those needing a refresher.

Cons: New enhancements seem to take priority over improvement to known deficiencies, such as the functionality of the multi-location single database systems. I would like more options to capture data for reporting and analytics. You can gather most information, but need a good grasp of excel to manipulate and combine it.

Overall: As a paperless practice utilizing many of the Idexx platforms and services, we are power users of Cornerstone. We have two practices within 15 miles of each other and we need to be able to access client records from either, or remotely. It's been a good solution for our practice. I've used several practice management software systems and while none of them are perfect for everyone, Idexx has the ability to invest in it's technology and continue to make improvements. It really does offer robust options and flexibility for many practices to use the features that are a good fit for them.

Cornerstone keeps improving how we practice.

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Check-in process has the ability to print any documents needed for the appointment, so staff don't have to find handouts. In the exam rooms we can use the PVL to efficiently bill and write on medical notes during the appointment. The CVT's can then easily print anything needed to send home with the client because of the ease of creating in the client correspondence area. Behind the scenes cornerstone is capturing reminders opportunities that we previous designated so staff do not have to think about it. At check out we transfer from the PVL and add any OTC items to the invoices and check out the client. Love the vaccine tab that now tells us when important annual items were given. With multiple staff working with hospitalized pets the WB gives us information quickly when treatments were and what is come due.

Cons: I wish the reports had less clicks to build. Some click seem redundant. Wish we could arrange the check in sheet to what we feel is most important to show up on the 1st page. Patient alerts should NOT be printed on the last page.

The Good and the Interesting

Dec 14, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Cornerstone has the ability to not only keep all of your patient charts, orderly and mostly at your fingerprints on one screen, along with client information and notes. The program also has several add-on features or programs that you can integrate for lab work, wellness plans and there is a new feature coming out in the next update as well.

Cons: All of the Cornerstone features don't seem to "work" all of the time. When there are updates or patches to fix certain aspects of the program it seems to disrupt or "break" other features or items that worked just fine. We will experience glitches within some accounts but not others, the add-ons tend to slow the program down and tech support is not allows that "supportive" or helpful if it is outside items typically on their help menu. There are many shortcuts to the programs use too, the users just aren't made aware of them.

Overall: Cornerstone is definitely more robust than Intravet that we tried first when we went paperless, and the ability to view most all of the client and patient info within one screen is very handy.

Vendor Response

by Idexx Laboratories on January 22, 2019

Hi Amy, thank you for your feedback (both the good and the interesting). Glad to hear that the ability to add apps and services to Cornerstone is a plus for your team!

Cornerstone

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how it was easy to learn to use. I'm not especially computer savvy, but I didn't have a problem learning the essentials I needed for daily use. I especially like the medical notes, and if I remember correctly, our practice was able to customize them. Internal communication within the system with messages that are time-stamped and linked to the medical notes are helpful.

Cons: In the specialized exams (dermatology and ophthalmology specifically), I've had problems with the screen freezing during medical note input, after I try to save any drawings made on the diagrams themselves.

I've lost my entire medical note (everything input prior to trying to save the markings on the medical diagrams). We've contacted the company about it, but last I knew, we were unable to correct the problem.

I've leaned to work around it by typing in my entire medical note and SAVING it first. Then filling out the medical diagram. When I go to save the diagram, it always freezes the screen, and I have to exit out and do the diagram again, but at least I don't lose my entire medical note prior if I save it all first.

Overall: Overall, my experience is positive. We were able to go paperless with Cornerstone, and I was one of the veterinarians that helped facilitate that. My current practice had paper charts when I started with them, and only used Cornerstone for billing and surgical notes, but I had worked at other practices with computerized medical notes, and understood the benefits.

I have been using cornerstone for 3 years now and it is so easy to navigate and very easy to use

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is that it is a very step by step system. If I have any questions about an icon that I am using, I just simply hit F1 and there are tutorial and other helpful information that is linked to the user manual for Cornerstone. I also appreciate the fact that other systems such as petdesk are able to communicate with one another. I have had the chance to train other staff members on Cornerstone and even teaching a new employee is easy. Managing inventory is something new our practice has included into our daily routine and now that is easy to do.

Cons: What I like least about cornerstone is that the inventory is at times difficult to navigate. On the flip side if I have an issue Cornerstone support is always so helpful.

Overall: The biggest benefit we get from this software is the ability to grow our practice and improve our inventory usage

Vendor Response

by Idexx Laboratories on May 17, 2018

Hi Jessica, thanks so much for your feedback, including the points about inventory. So glad to hear that Cornerstone is helping your practice grow!

Longtime Cornerstone User

Aug 05, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cornerstone has features that impact all areas of practice. From integrated laboratory reporting and electronic medical records, to appointment scheduling and invoicing; Cornerstone covers everything in your practice and is designed to keep you focused and efficient in your work. Customer service is thorough and attentive and will eagerly help walk you through how to do something.

Cons: Visual aspects can feel a bit dated. Reporting outputs could be improved some to give greater flexibility of information.

Overall: I have been using Cornerstone software for over 15 years in multiple practices. It is hands down one of the best veterinary practice information management systems on the market today. If you're looking for a software to help you take control of your practice and maximize your potential, Cornerstone will help get you there.

Recommendations to other buyers: In all, Cornerstone is a powerful tool, capable of much more than most realize and taking the time to learn is a necessary investment. Pay particular attention to hardware and network requirements for running most recent versions of Cornerstone to allow for the best user experience.

Longtime Cornerstone User

Aug 05, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cornerstone has features that impact all areas of practice. From integrated laboratory reporting and electronic medical records, to appointment scheduling and invoicing; Cornerstone covers everything in your practice and is designed to keep you focused and efficient in your work. Customer service is thorough and attentive and will eagerly help walk you through how to do something.

Cons: Visual aspects can feel a bit dated. Reporting outputs could be improved some to give greater flexibility of information.

Overall: I have been using Cornerstone software for over 15 years in multiple practices. It is hands down one of the best veterinary practice information management systems on the market today. If you're looking for a software to help you take control of your practice and maximize your potential, Cornerstone will help get you there.

Recommendations to other buyers: In all, Cornerstone is a powerful tool, capable of much more than most realize and taking the time to learn is a necessary investment. Pay particular attention to hardware and network requirements for running most recent versions of Cornerstone to allow for the best user experience.

Cornerstone - great integration and features

Dec 14, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that cornerstone is used-friendly and has many great features such as the boarding module, integration with Idexx, correspondence features and ability to automatically update prices when cost of inventory changes.

Cons: We often run into glitches that affect various aspects of the Cornerstone system from time to time. When we call customer support, we often have to be transferred between multiple people. However, even though we have a case number we have to explain the situation from the beginning to each new person we walk to. Also, updates are very time consuming.

Overall: Cornerstone brings many advantages to our practice. It enhances our client communication, and integrates seamlessly with Idexx labs. All of our team members are able to easily learn how to use the cornerstone system. It simplifies inventory management and makes electronic record keeping a breeze. However, when issues arise with the cornerstone system it can be time consuming to address the issues.

Vendor Response

by Idexx Laboratories on January 22, 2019

Thank you for the detailed feedback. Good to hear that you're finding Cornerstone easy to use and that integration and client communication are pluses for your team.

Gold Standard

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What we like about Cornerstone the most is the ease and intuitive nature of the software. This cuts down on training time and allows staff to fully use Cornerstone regardless of what task they are performing, from inventory management, incorporating pictures and reports into client files to something as easy as scheduling an appointment.

Cons: There was an issue with a cosmetic screen color change a while back......

Overall: We have been so impressed with Cornerstone Practice Management that we have been part of their beta test group for the last 2 years. Unlike most software upgrades, Cornerstone upgrades actually make our jobs easier. As I posted earlier, the ease and intuitive nature of the software gives me and our staff more time to do different things, whether better care for our patients and clients or simply a time for staff to take a break from their day because they are not immersed in a software that doesn't work for them.

Very robust software with nice features

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like Cornerstone. It's our current practice software at the time. We really like the whiteboard and the lab module. We like how easy it is to make and create medical notes. The reference lab and the telemedicine integration are quite good. The ability to add charges from almost every window is a good feature as well. Cornerstone is a pretty good almost complete package for any multi doctor or multiple location practice.

Cons: It could use a face lift. Cornerstone still looks like its a windows 98/XP product. It could definitely benefit from a better User interface. Inventory module could use another look since there is some issues with it.

Updates should be a bit more frequent in my opinion

Overall: Cornerstone is a solid product. It has a few drawbacks but its a pretty good top contender in the Practice Management Software category

SO MANY WAYS TO GET TO WALMART!

Aug 21, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cornerstone offers so many ways to get the same end result. This is a blessing and a curse (with training new staff).

Cons: The time clock lacks all the functions we need today. No way to track PTO accruals and uses. Also the reports are not set up to be able to run the most needed reports - top inventory items in particular.

Vendor Response

by Idexx Laboratories on August 23, 2018

Thanks for the feedback about Cornerstone. We hear you on training staff on the best way to find information. We¿ve got improvements coming in 2019 that will make finding key client and patient info faster and easier. Three suggestions for you in the meantime: 1) point new staff to the Cornerstone Core Functionality training on the IDEXX Learning Center, 2) recommend they use the handy F1 help feature, and 3) have them go to one of our live, local Cornerstone User Group sessions. There¿s no charge to attend! You can find an up-to-date listing of those at idexx.com/csusergroup. Thanks also for your suggestions about PTO accrual and reporting!

This is a computer system that can do it all. Medical record management, patient care, integration!

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the fact that the software is easy to use and easy to train. It is fully integrated with their lab and digital radiography so that all medical records are complete. It's more reliable and exact than an employee. It's so intuitive that the error is taken out of human error! Cornerstone can give me the information I need to manage a business. There are hundreds of reports that can be generated for anything I might need, from financial to marketing, to medical information!

Every update is made with the user in mind. They are constantly improving to keep us legal, help our patients and improve our bottom line.

Cons: What I like least is probably what makes it the best. You can get to the same place a dozen different ways. It can be confusing at times. But once trained, it's simple to navigate.

Easy to learn, easy to use

Dec 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that you can do most things several different ways, allowing for different type of people (who learn differently) to all find a way to get the same results but doing it in a way that makes most sense to them.

I love that several other programs integrate with cornerstone to make our jobs easier.

I love how easy it is for new staff members to quickly catch on.

Cons: I wish there were more ways to use the software with boarding, we have a large boarding facility and it still seems a little clunky and not as user friendly on the boarding and Doggie Day Camp side. I would like to see more done on that end, the ability to integrate a pre-schedule program for camp or send boarding confirmation emails like a hotel does for reservations.

Overall: Overall we love the software and how easy it is to use!

Vendor Response

by Idexx Laboratories on January 22, 2019

Thanks for the feedback Michaela, and for your suggestion about the boarding improvements. Great to hear that the ability to integrate other apps and services is making your jobs easier!

Tough to navigate

Nov 09, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: i Like the many different capabilities it has with reports and practice management. The inventory control component is stellar and easier to use than other companies software.

Cons: Difficult to use and teach. I came from an Avimark clinic and learning how to use Cornerstone had been quite cumbersome. Cornerstone makes it difficult to set alerts about clients and too easy to bypass, where as I could make Avimark do so with ease. Also searching from our inventory to select a product is cumbersome because you have to use a function select button first. Why not allow Cornerstone to be smart enough to start searching for our selections when we input information?

Overall: We are able to get well formatted reports that we can customize for our practice. Also it has allowed us to better monitor our inventory once it was set up correctly.

Powerful Software

Oct 27, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cornerstone is packed full of features. There is so much you can do with an cornerstone to help with every aspect of your practices. We have also switched to Pet Health Network Pro and it is nice to see it right within Cornerstone. We also use IDEXX in-house and mail-out labs so having that all connected is great. When we switched to Cornerstone we also switched to being paper-lite. This made the transition easier (or rather ripping two bandaids off at once). Customer service is amazing! If you are having issues doing something they help you right away and are always friendly.

Cons: Because there is so much you can do within cornerstone, it is sometimes a struggle to figure out how to do something. In there is always multiple ways of going about doing the same thing. This has led to some issues at first with staff all doing things slightly different. The biggest downfall for me is that you have to close out each day, month, and year. I wish you could just search for a date range or time period instead of having reports based off of closed periods. This makes things difficult if someone forgets to close out a period, or if you have the computer manually close the period and there is a glitch (lets be honest, computers do not always operate the way they should). As a manager if I find a mistake in a deposit, I can't easily change it from the previous day.

Our clinic has been a Cornerstone user for over 10 years. I find it very user friendly.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find myself saying it is idiot proof. My clinic is paper light, we use the whiteboard a lot- it has helped keep staff on task & has helped reduce the amount of missed charges greatly. We love the vet connect, as well. Everything is right in one place & we don't have papers & charts everywhere!

Cons: It is not as fast as I always want it to be, I don't have the patience to wait for the computer when I have things to do. I would like for a client email to print on their invoice. I would like to remove the option to pick a completed time when performing a task on the whiteboard.

Overall: Reduced missed charges, more efficient-in every aspect from kennel to doctor to CSR, all the information we need is right in one place

There are no good options

Jan 15, 2019
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Familiarity - have been using Cornerstone since 2000 (Y2K scare regarding the old PSI system). Used PSI for 6 years prior to that

Cons: It is not designed for paperless practice. There are no easy ways to perform simple tasks. Every routine task (physical exam, writing/sending a prescription, you know those odd things that medical practices seldom have need to do) requires a "work around" which only a few select people on the Cornerstone help line can figure. Most calls are met with, "well that just can't be done with this system" or "no-one has asked that before, I will refer it to our developers and maybe it can be included on the next update".

Overall: Communicating with clients is next to impossible. The physical exam form/function has been abandoned by Cornerstone. There simply is no physical exam form/function in the "practice management" software. There are "Breed Information sheets" available for clients but no useful forms to run the hospital. Those I am expected to generate myself -which I have tried doing and dedicate several hours every Monday to this task. With multiple calls to Cornerstone Help to design these templates for Physical exam, Surgery forms, Inpatient/Hospitalized patient SOAPS, etc, I have successfully created zero documents. I spent my entire NAVC conference a few years ago focusing on Idexx software/paperless practice sessions,

I have solicited Idexx's (Carla, I believe is the "paperless/paper lite" person) help at TNAVC (now VMX) every other year when I attend; 4 years in, after upgrading our computer system, converting everything over to Idexx Labs to facilitate integration with PM software, attending multiple Cornerstone User workshops etc, I am more convinced than ever that Cornerstone Cannot be used PROPERLY in a paperless practice.

I have visited several "paperless" practices in the area, and it can be done only if I simply give all patients the same cut-and-paste physical exam notes. Paperless? Yes. Accurate and efficient? Hardly. There is simply no place in the "record" where I can simply look back and see what went on with the last exam(s).

Very disappointed on many fronts

Vendor Response

by Idexx Laboratories on January 22, 2019

Hi Mark, really sorry to hear about your experience and thank you for the detailed feedback. Just after you wrote this you had a live training session with a Cornerstone Field Service Representative. Sounds like that went well, hope a solution is in the works!

Cornerstone vs. DVM Manager

Oct 19, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: Closing out can be done while the program is being used and reports printed at any time. Our previous program would not allow any input of information during the close out procedures which limits the close out times to after hours or keeping everyone off the program while it was closing. Reports had to be printed at that time and you could only print them once which was also difficult if there was a problem with the printer. Cornerstone allows us to check in on reports throughout the day without closing out as well.

Cons: Printing out a detailed (itemized) monthly report of all items used in house is time consuming and tedious. We can get a list of all the invoices for the month but not a detailed one. Each individual invoice is then printed to gain this information. This results in multiple pages each with a few items on each. Our previous program you only had to select the account, reports, transactions and it would print an itemized report with all charges to the account. When asked the reps that taught us the program as well as calling the company on the phone, this was the only way to find out all the itemized charges on any account. This also makes closing out an account for collection difficult as each individual invoice needs to be printed out to itemize the account. Very long and tedious as well as a huge amount of paper used to get what used to be one simple report.

Overall: I really miss my old detailed reports. What used to take just couple of clicks has now turned into a long process to get the same information. The amount of time saved during close out is completely lost at the end of the month with printing individual invoices for collection accounts and my monthly in house use invoices. It's really strange that this report isn't one that would be an option for reports.

Great vision, substandard implementation

Oct 19, 2016
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Great vision and a huge feature set

Cons: Crash-prone, hard to use, inconsistent

Overall: I have been using Cornerstone for about 10 years now. It is a very powerful program but is a daily source of frustration for us. The program has a checkered history- it started life as a diet calculator, but then features were bolted on over the years until it is now a full-blown practice management system with support for digital radiography, inventory management, medical notes, the works. Unfortunately this haphazard development history shows: the program is inconsistent in operation from one screen to the next, and many parts of the program don't work well with one another. Also, and perhaps most frustratingly, bugs do not get fixed: updates contain new features and new bugs, but old bugs are rarely fixed. Here's an example: there is a rounding error in the quantity on hand calculation that occasionally makes it impossible for certain inventory quantities to go to zero. Even entering zero manually does not set the quantity to zero. Unfortunately it is impossible to move an item to a new location if the QOH is not zero - a step necessitated by a design error in the program that I won't go into - so one has to contact customer support, have them remotely connect to the server, and edit the data using database tools. This needs to be done every few months. Some features are extremely hard to use - for example, simply selecting a lot number for a vaccine requires 3 windows, 7 clicks, and one double-click on a non-obvious location. It is so tedious that we had to disable expiration date tracking for everything except vaccines. There are at least 3 different ways to enter dates in different parts of the program. Error messages appear at random and are not helpful. User errors made cannot be corrected (!) - for example, if we enter the wrong provider on an invoice, the entire invoice needs to be voided and recreated - it cannot be changed, even by a supervisor with special clearance. Etc. I could go on for hours.

Cornerstone Practice Management

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly. Very flexible, no matter what you need to do, there is usually a way to do it in Cornerstone. If you can't find it, just call. Very fast response and issue resolved with one call.

Cons: Was used to using Better Choice before we got Cornerstone. Wish CS would pop up a message that client record was in use on another screen without appearing to be open. Too many employees disregard the message and because it looks like record is open, they try to add to it which causes problems. Have found a way to deal with this, but wish CS did not even allow it to happen. That was how it was with Better Choice.

Overall: I love working in Cornerstone.

Excellent, great support, easy to use after initial setup and staff training.

Aug 28, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The support Cornerstone offers has kept us as customers for all these years. They are easy to reach over the phone and has always been able to answer my questions (I have had a lot during the inventory setup and EMR transition), or get me to someone who can get them answered!

Cons: I would like the interface to be more touch screen friendly. We just upgraded the hospital to 8.6 (free upgrade) and it's a big step in the right direction. E-Mailing records, invoices, etc. is much better, however I would like the see the software become more touch screen friendly.

Overall: Support from Idexx when I need it (and I need help often!).

Cornerstone review

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Multiple templates available for use, fairly easy to use and learn, easy search feature, like that it integrates nicely with lab work and radiographs

Cons: Crashes regularly and needs to be restarted. Have been using the software for 5 years and still HATE that you have to use "tab" instead of "enter". Would like a way to delete a medical note once saved in case 2 exams opened for same client etc.

Overall: Overall I have been happy. Have used several PM software and find they all have things that I love and don't love. Cornerstone is no different. Have great customer support service and usually can find the answer to problems quickly.

Versatile

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software has been a vital part of our practice for many years. it is versatile and medical record templates can be customized to your preferences. Our laboratory results integrate directly with the medical record and are available from remote locations through the internet (VetconnectPlus). There are additional features that we hope to integrate soon such as signature capture to further streamline our "paper lite" practice.

Support is fantastic and readily available from Idexx.

Cons: Rarely, a feature we love gets lost in an upgrade and starts to glitch.

Review on Cornerstone

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it is robust and offers many different reporting features. I also like that it has started integrating with outside vendors such as Vitus Vet, Pet Desk pharmacy distributors, our online store, etc.

Cons: I have had a problem with the communication between Patterson and Cornerstone after the last upgrade and will need to perform another upgrade in order to get it corrected. That takes a lot of time and the last upgrade required additional support that could not be done outside of office hours so it left us without a computer system for a morning.

Cornerstone Fan

Jun 12, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility of the program. It is able to be adapted to almost every situation. We alo appreciate that it is always evolving.

Cons: Some search features that could be added. Some of the reports are not intuitive to create.

Overall: We use Cornerstone in our practice. We have transitioned to all electronic medical records and find it quite easy to use. We also use support quite a bit. The techs are very knowledgable and helpful

Recommendations to other buyers: It is an enormous program that has almost anything that you need. Do not be shy about calling support if you can't find a function. There are educational snippets to help find and implement parts of the program.

Comprehensive Software

Oct 11, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: Secure, Reliable, Excellent Support, Customizable, once you understand what you can do, there is SO much you can do you practically forget and the rediscover and go back and do more. The more you figure out, the better you can run your office.

Cons: Difficult to fix errors, Expensive Customer Support, Difficult to organize searches the way I want, Must read/ask for help to achieve goals, ie- I want to do X with this software - LOTS of time invested in figuring it out, then doing it, worth it but not intuitive at all.

Cornerstone: the better veterinarian software

Dec 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have used multiple veterinarian softwares in the past and found Cornerstone to be my favorite. It is very user friendly and can be learned in a relatively fast manner.

Cons: The software (imaging and technicality) seem dated. The software can do more than you anticipate being able to be but is not as intuitive as you would anticipate. Although the software is very easy to learn. To use it to its maximum there are mundane steps that need to be performed to get it to do a simple task.

Cornerstone Review

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Different boards that keep me organized on phone calls / meds to fill / exam notes to finish writing!

Cons: Too many different areas to record information, example - some staff will use the callback text versus quick text options and they show up in different areas when searching / text vs exam

Overall: I've worked with several different programs as a relief veterinarian, and though there are still things about the software that I may not understand or utilize properly, it's the one I seem able to use the most features / easy to learn and use.

Capterra loader

Ease of use

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: color coding appts., reports that can for generated, time clock feature, email capabilities within CS, client clip board, vet connect integration

Cons: not inventory friendly, not easy to set up and attach documents too many steps, need boarding module updates, seems like it takes too many "clicks" to get jobs done, would like a user friendly physical exam document with drop down options to add in our own diagnosis (like the physical exam which is no longer being supported).

cstone

Jan 02, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Constantly upgrading based on client review and need.

Excellent client service by phone, in house and at conferences.

All phone calls taken care of IMMEDIATELY for support both software and hardware in most cases.

Cons: Training new staff as it does have so much to train on to get the most usage.

Platform for software does not play well with other programs on network and requires really good set up by IT on both ends to get them working well together.

Overall: GREAT.

Vendor Response

by Idexx Laboratories on January 22, 2019

Hi Alice, glad to hear that you and your team like the frequent improvements, and that the Cornerstone Customer and Technical Support is right there with you when you need help. Thank you for the feedback!

Cornerstone Practice Management Review

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cornerstone Software by Idexx is very user friendly. It's easy to learn quickly and can do a lot of automated things if you are fully integrated with Idexx labs - in and out. Electronic medical record keeping is easy as well and you can set it up so that the notes are automatically finalized.

Cons: Inventory module is useless pretty much - no matter how clean you try to keep it, it just doesn't work the way it should updating quantities on hand.

Rating system does not address problems. 3 stars was generous. Not a small practice system.

Apr 11, 2018
2/5
Overall

4 / 5
Ease of Use

1 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Medical records are great for sending referral consultations. Phone support is great, but then again it should be for what I am paying them.

Cons: THIS is NOT any kind of accounting system. CS claimed "compatable with Quickbooks" Not even close. After CS. gif entries QB said I had 3x the income that my bank statement indicated. Everyone loves support. Yup they're all very friendly. When I ask them what the problem is, always get the same response "we don't know anything about QB". When I ask my QB consultant- the response is "garbage i-. garbage out". Then there is the blue circle of death. All peripheral computers are hard wired. We timed the blue spinning circle/"not responding" one day: 10 seconds here, 12 seconds there. Totaled 72 minutes. This is a 1 man practice. I'm sure the big guys can absorb this cost, but tough time justifying the wasted time and the additional cost my accountant included figuring out how to deal with the end-of year numbers. Would have been better off investing all that money in Bitcoin 2 years ago and cashing out last December. could been chillin' on an island instead of watching the blue circle of death go round and round and round and.....

Overall: able to email medical records for consults

Vendor Response

by Idexx Laboratories on April 16, 2018

Hi Dr. Hadden, really sorry you¿re experiencing those issues. One of our Cornerstone Customer and Technical Support team members is going to contact you to see how we can help. Thanks for bringing this to our attention!

Powerful veterinary management software

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Cornerstone allows the user to generate a lot of different reports. There are also custom reports, so if you want to learn about your practice, there is a report for it. Each time I take a CS coarse I learn about a new feature. They updates are packed with great improvements, I am excited for each new release.

Cons: The way Cornerstone tracks multiple inventory items used for a single procedure is a little cumbersome.

We have been a fully integrated, paperless IDEXX user since 2012 and we love it!

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Seemless integration with all our diagnostic and Lab equipment. Superb job in helping us manage our clients care, before, during and after their visits.

Cons: Would like a app for phone but we work around it by accessing it through ISL online. Support and staff is beyond excellent so is would say no worries

Vendor Response

by Idexx Laboratories on January 18, 2018

Michael, thanks for the feedback! We're interested in your request re the app; we'll be in touch to hear more about what you have in mind!

Cornerstone is the way to go!!

Apr 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use

Cons: so many different ways you can use it.

Overall: We are very happy we chose to work with Idexx Cornerstone when we opened our hospital 6 years ago. The system meets all of our needs and the classes provided are top notch. They really help you to make sure you are using the program to it's fullest potential and ensures you are being as efficient as you can be with daily workflow tasks. Everyone I've encountered whether it is in person or over the phone is always kind, friendly and ready to help. We wouldn't change a thing.

Good program

Feb 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to Use

Cons: Inventory module could be better.

Overall: Cornerstone is very user friendly and offers a lot of features, many of which people probably don't even know about or bother to use! Investing in a Cornerstone trainer to help you get the most out of the system is a must. Also, highly recommend having the Cornerstone Support. Anytime you have questions, you can call and the support team will walk you through what to do. The online Idexx Learning Center is a great resource as well.

Recommendations to other buyers: Get support, and use the online resources.

Ease of use

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how you are able to populate prompts for daily assessments/SOAPs, radiologist consultations, ultrasound findings, labwork, etc. when generating referral letters.

Cons: The inability to search for cases retrospectively with ease by what they received (albumin transfusion, etc.). It is able to be done but takes some work.

Overall: It has been overall very good in making my record keeping much more effective.

Love it and you will too!

Jul 02, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use (once you get used to it - as it is with any program), integration with the Idexx reference lab, the support is always friendly and thorough.

Cons: Pricey as is the support.

Overall: Cornerstone gives me everything I need to run my practice. The support is amazing! I can customize it all I want and make changes as needed.

Recommendations to other buyers: I like that you look to users for update advice, I love the support - how do you do it, everyone is always so nice and helpful, keep up the great work.

Cornerstone can do A LOT! Customer service is great, classes are fabulous

Mar 12, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Can do a lot, great reports, love whiteboard. Can control inventory, appointments, hospital and so much more from one system. Help hints and video clips are great for quick review or teaching. Customer support is awesome.

Cons: Is not the most user friendly and can be cumbersome to teach to new employees. Would love for it to be cloud based so doctors could chart from home.

Easy Scheduling

Oct 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The scheduling is very easy and the schedule is easy to read.

Cons: Because you have to click on individual daily records to read previous reports, it can be time consuming to check a full history. Also, either our computer master server is not appropriate for this software or it there is a software issue because our computers sometimes take 30-60s to open or save a record.

Tough transition

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I enjoy that the records, lab results and pictures can all be placed into the same easy to find file.

Cons: There are a few redundant steps when creating and typing records but the good definitely outweighs this

Overall: We transitioned from a very old but simple program to this. The learning curve was huge, but one all staff embraced it the program really works well for our practice

Cornerstone Review

Dec 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: functionality and ability to use the system in many different ways so it fits into any practice workflow

Cons: It is costly. As a longtime user I wish there was the ability to contact senior support persons when necessary.

Overall:

Overall improvement of charge capture and inventory management. this has resulted in inreased revenue

Vendor Response

by Idexx Laboratories on January 22, 2019

Hi Tara, glad to hear that Cornerstone's flexibility and integration are helping your team and your bottom line!

Awesome software.

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cornerstone offers a comprehensive software program to manage everything from scheduling to inventory management to daily white board to readily accessible diagnostic test results. And the customer service is second to none.

Cons: We do use the boarding module which seems cumbersome but functional.

Easy to use and manage patient records

Mar 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: After receiving more training, it has become much easier to navigate around Cornerstone. It is convenient to the IDEXX labwork automatically upload.

Cons: Some medical notes take a long time to load or save. The shortcut buttons in the top toolbar don't open automatically for the patient currently reviewing.

Cornerstone is the best practice management software available for high end practices.

Feb 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I've been using Idexx and Cornerstone for 20 years now. There is no other practice management software available that offers as much to a veterinary practice as Cornerstone. And our company utilizes most everything that Idexx offers:. In-house lab equipment, digital radiology, data backup, reminder services, reference lab and telecommunications, and technical support. Everything is top of the line!

I use Cornerstone on a daily basis and really like its overall functionality and ease of use.

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Functionality and ease of use are the top two pros for this software. The reports are great and the items that are configurable for our clinic really help customize the software for our use. Cornerstone is easy to use and intuitive. Having many ways to use the software is very helpful.

Cons: Overall Cornerstone has very good functionality. I would like a few wish list / self configurable items added as would be the case with any software.

Cornerstone Feedback

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how well everything integrates between other servers and allows a flow of information to be so smooth.

Cons: Some features are not user mistake friendly, it is often difficult to correct redo problems as they arrive.

Overall: We are solving issues in communication between clients and staff.

Overcharging for any customer service with the program.

May 12, 2016
3/5
Overall

3 / 5
Ease of Use

1 / 5
Customer Support

Comments: We purchased this software program for around 30,000. Prior to purchase we were not made aware that if we have any problems with the program we would have to pay $170/15 min or several thousands of dollars a year for service. Though I am sure this is in the contract somewhere it was not mentioned prior to purchase. However we chose not to participate in the service agreement and have only had small glitches here and there. However our program got hacked and as a result we had an IT guy come in to clean the system and restore our network. Come to find out that Cornerstone at the time of installation was suppose to leave a disc with out system so we could restore but they did not so in order to restore the program we had to contact their service. This particular computer had already had the system in place but needed to be restored. After several attempts by several technicians it was finally accomplished and our technician informed us that they kept making him repeat the same thing over and over again until they figured it out how to get it downloaded. Also was enlightened to find out that Cornerstone had already had 30 clients or so also hacked and made the comment that anyone who had not changed the initial passcodes used during installation appeared to have been the targeted and accessed. I then received a bill for over $2200 and called them to complain that my IT would not have needed to call them at all had they sent me my system disc the first time and also that it showed a true ineptitude that their technicians could not get the program reinstalled to a computer that had already had the program to begin with. After waiting for three weeks for a reply from a supervisor we received a call from a receptionist instead and was told they would only discount the bill $500 for not giving us our original system disc. I find this unacceptable on several levels. This bill would not have been incurred if they had given us our original disc to begin with and also had they contacted us as a client to inform us they had already had issues of their program being hacked and that the passcodes used during installation needed to be changed and the open port to their system closed. I believe that there is no reason why they shouldn't have been able to download our program in only a few minutes and that they were negligent not informing us that their was a security issue with their system.

Easy to use and helpful

Nov 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is quite easy to use. Numerous ways to get around and view or input the results.

Cons: Lots of options and hard to remember all the shortcuts to get each option done

Overall: Very easy to record and view records and results. Works great with Idexx to view bloodwork, etc. Overall quite user friendly

Cornerstone Review

Feb 06, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it was to learn.

Cons: Sometimes the computers would crash in the middle of putting the charge codes in.

Overall: I used Cornerstone for 3 years in a busy veterinary clinic. I was able to learn the system quickly and it was easy to use. I like that you can keep all important documents, including digital radiographs in a file on the computer.

All encompassing software

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to make new or modify old document templates. It's all encompassing between schedule, Idexx, vetsfirstchoice, radiographs, and the meds/documents

Cons: Sometimes freezes/malfunctions and closes out without being able to save what you're currently working on

Cornrrstone

Dec 21, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like the diagnosis feature, Unfortunately most clinics do not utilize this feature. The program is generally easy to use requires program specific knowledge and keystrokes which detract from it. I am still looking for a program that allows me, the practitioner, to see the full history without having to click each visit to review the doctors notes.

Cons: The fact that you can't use enter is highly obnoxious. You would think that this would be a minor factor but really it's a pain in the ass that detracts from the whole program.

There are many keystroke combinations that have to be used for the software, making the whole package less than intuitive.

Again, it's really important for the practitioner to be able to quickly review previous diagnoses, and especially to easily accessible and see in one streaming document, the previous doctors notes.

These few changes would make it a leader in software for veterinary practices

Overall: Not applicable

Vendor Response

by Idexx Laboratories on January 22, 2019

Hi Dr. Cathers, thank you for the detailed feedback! We hear you loud and clear about the ability to quickly access patient history, and it's an ongoing focus for us. We are releasing Cornerstone 9.1 this spring, and the ability to surface patient info more quickly is just one of the improvements you can look forward to.

Capterra loader

Comprehensive Software

Sep 26, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I do like all of the functions available using cornerstone. Semi user friendly. Petly integration is cool.

Cons: There are too many different ways to accomplish the same thing which makes training a nightmare. I would like to see a better boarding module.

Capterra loader

Support is amazing

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is a full veterinary practice functioning software it can do about anything that you would need to run a veterinary practice. Every Idexx employee that I have spoken to or come in contact with is great, they are all pleasant and knowledgable

Cornerstone Practice Management Review

Nov 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use & ability to receive reports. Also the ability to call cornerstone support when needed.

Cons: The boarding module & how frequent we have to update the software.

Overall: Using the reports & gaining access to specific notes for practice management

We're in 2018

Nov 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Cornerstone software is pretty easy to use and will get the job done but there's alot that can be improved, lots of algorithms that can be improved to make things faster.

Cons: Not up to date with our time and technology

Cornerstone Practice Management Review

Nov 06, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The fact that it interfaces with Idexx and lab results and X-rays are automatically put in the patients records

Cons: Difficult to sort for lists of pets with the same diagnosis

Overall: Easy to schedule patients and access their information

All-in-one Management Software

Dec 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: The medical notes are very customizable to your practice and how you want to write up notes.

Cons: It does not interface well with labs other than IDEXX.

Overall: Very good experience taking us from a paper-only practice to a paperless-practice!

Cornerstone

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Safety features . I like the privacy of the sofrware

Cons: Features are hard to learn . Cannot delete few items from the treatments .

Overall: Different reports can be generated and lot of detailed info available from all the reports .

Cornerstone for busy vet

Nov 06, 2018
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: Integration with diagnostics with nice so I could pop things up quickly or see lab results without looking online

Cons: The amount of unnecessary clicking, saving, codes, not enough shortcuts. Interface is not very user friendly

Overall: I only used it one practice but it was very difficult to use any of the cool features because of the interface and amount of clicking through things I had to do

Pretty good PM software but not the most elegant.

Jul 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It's pretty easy to navigate the software for basic tasks. There are many functions that are not used by most of the clinics I've worked in. Cornerstone can accommodate electronic medical records in a few different ways, depending on user preference. I like the feature of having tabs to view vax, rx, medical records, and diagnoses.

Cons: The electronic medical record options seem very "clunky." At least the way I've seen them used, they're either little more than some typing on a blank page, or a cumbersome bunch of data input boxes.

Good robust Practice Management System

Oct 30, 2016
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: Customization and Integration

Cons: Ease of Use and Design Scheme

Overall: Cornerstone's integration ability from in house lab, merchant services, and IDEXX Lab made it a clear choice for our clinic. It is packed full of features and was easily customized to fit our needs. I'd recommend this product to other clinics with a little computer know-how as this is an advanced system. The learning curve is a little high, but it's definitely worth the time and energy. Oh yeah and customer support is available 6 days a week which is excellent!

Recommendations to other buyers: Take the time to do the training videos to use the features appropriately. ESPECIALLY for the ordering list and inventory managment.

Cornerstone review

Nov 07, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The basic functions are pretty self-explanatory.

Cons: The software is very redundant ("click heavy") making it inefficient. For example, to print an estimate you must click through four prompt boxes. When adding patient vitals you can't tab to the next box you have to double click in each frame, and the software doesn't always save the data input. More can be done with the medical templates (e.g. pre-made discharge instructions, automated insertion of laboratory values) but this has not been utilized by my hospital and requires IT to set up (Bluepearl's IT guys are notoriously inaccessible) . I hate that attachments cannot be open directly; you have to open the medical note, then enlarge the box at the bottom to find attachments, and then wait for the PDF to load. In general Cornerstone is just a cumbersome software with a lot of inefficiency which is very annoying for ER work.

Good and bad are equal

Dec 28, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Once you learn the software, navigation gets easier. The side panel window gives a great snapshot of client files and their type while also being able to view selected files. The ability to assign employee codes and auto population of corresponding names on documents are fantastic.

Cons: Sometimes printing auto generated templates get wonky. The software crashes a lot. Always seems like updates and troubleshooting are needed. Every day. Since I am not on management side I can not determine if this software error or user. Management is always confused.

Overall: I can't imagine any other program more designed to work with vet practices. The ease of ordering lab tests and it's connection IDEXX lab is fantastic. The results sent from IDEXX is a tad redundant but you def cannot say you did not receive lab results. That feature is reliable. Custom forms are useful too. Overall I like the product a lot. It just takes a bit to learn it.

Vendor Response

by Idexx Laboratories on January 22, 2019

Hi Alana, really appreciate hearing your feedback on what you like about Cornerstone and where you could use some assistance. Definitely contact Cornerstone Customer and Technical Support, they're ready to help!

Good Software

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: INtegrates with my lab machines as well as Idexx outside labs. And, the whiteboard.

Cons: Cost was a big con but the more we use the features available, the more valuable it is.

Cornerstone practice management software

Nov 08, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Cornerstone is easy to train new staff to understand.

Cons: There are small certain things that should be able to be done, but we are consistently told that Cornerstone can't do.

Overall - a great program with a LOT of power!

Mar 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use (very intuitive) and the support folks are great! They can remote in and fix almost anything!

Overall: It organizes our day and makes our universe better!

Good software

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Interface with Idexx labs, easy to navigate

Cons: Can't have more than 4 patient clipboards open at a time

Overall: Easy to use, great reminder/callback system

Cornerstone

Nov 09, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Integration with IDEXX labs and digital radiology

Cons: Very slow to change useless when you want a change made do not consider user input

I like cornerstone

Nov 13, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to customize to what our practice needs

Cons: Lots of pop ups that can be annoying when trying to invoice quickly

Overall: Easy to change pricing

Capterra loader

The absolute best veterinary Software available

Dec 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use, great features, detailed reports.

Cons: A bit hard to train new employees due to it being so detailed.

Overall: I love this software.

Vendor Response

by Idexx Laboratories on January 22, 2019

Hi Adrienne, in its own way Cornerstone loves you right back. Thank you for the review.

Cornerstone

Nov 06, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
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Pros: It is not too difficult and the support is excellent.

Cons: The inventory feature could be easier for updating quantities.

Excellent customer support

Feb 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: The customer support for Cornerstone is great & so helpful! Once you get past the initial learning phase, it's pretty east to navigate. Very quick & so much more helpful than the archaic software we were using before.

Cons: Can be a little confusing at first & the initial set up was a bit of a pain. Is sometimes slow if the software needs to update & this is problematic when you work in a busy practice & need to keep up to speed.

Good software

Dec 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. Mostly customizable for your specific needs.

Cons: Sometimes too many tabs to get to where you need to be.

Newbie to Vet Software

Jan 16, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I enjoy the function buttons and ability to change templates that are easy to print.

Cons: Personally, I like a pop of color and staring at Cornerstone all day hurts the eyes. I also would like the ability to schedule boarding, we have to check an excel spreadsheet.

Vendor Response

by Idexx Laboratories on January 22, 2019

Glad to hear that you are enjoying using Cornerstone. We hear you on liking a pop of color: we think you will like the new interface coming this spring with Cornerstone 9.1. Watch for it!

Cornerstone

Oct 26, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is integrated with all idexx products and services

Cons: its not user friendly and harder to manipulate

Cornerstone Practice Management

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use once learn how to use the software.

Cons: Multiple fees for various parts of the software.

Cornerstone Review

Feb 10, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and support.

Overall: Customer support is wonderful . They are very helpful with any problems or issues. The software is fairly easy to use.

Cornerstone Practice Management Review

Dec 16, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: overall ability to see easily find mulitple things about clients/patients from one screen

Cons: price management is cumbersome, would like a searchable data base to find out costs of individual products w/out having to generate and search reports

would like to search product use base on clients using them and how many sold in a time period, search boxes on reports are difficult to understand or organize

Vendor Response

by Idexx Laboratories on January 22, 2019

Hi Amy, thank you for your feedback, especially regarding how you'd like to search for costs.

OK to use, could be better

Nov 01, 2018
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Integrated diagnostics, the way the daily schedule is presented

Cons: This may be the way our practice has it set up, but as a paperless practice for the last 3 years, I find the charting in this system very cumbersome and feel it could be streamlined. There are too many different reports to open and close and a lot of repeat info to enter. This does not feel efficient, and after 3 years, I still sorely miss the simple paper charts we used to have. Now there is more information stored for every patient, and sure, that would be great if needed in a lawsuit, but data entry takes longer and I feel I see fewer patients and am more stressed in the process. Again, not sure if it is the software or the way my practice chooses to use it.

Worthy of the Purchase!

Oct 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software makes your job a breeze. Once you learn how to work the program, it eliminates loads of time to do other important things. The educational help is exceptional along with the customer services program. NO Complaints.

Cons: Deleting when doing posting could be made more user friendly, even though I feel it is the way it is because of security reasons.

Not the worst, not the best

Sep 21, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: It's very similar to MSN Word, so if you're comfortable with that this will be easier to learn. It's nice to have multiple windows or tabs open for the same patient, such as the billing and estimate windows. It's easy to attach photos and PDFs however attaching a WORD document is tricky and the document often becomes unreadable after time.

Cons: It's sometimes cumbersome to use. The search functions could be improved. You can search client name or pet name, but if you need to find common names that can be a big list to go through. You can't generate a PDF from an estimate and attach to a log note anymore. The estimates are deleted after a set period of time.

Cornerstone Review

Oct 20, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: We can email from the record - but, some sections don't prepopulate the address.

Cons: There are too many clicks to get through every section. The boarding module is obsolete and needs to be thoroughly revamped. The pop ups need to be bigger as do the messages on the bottom of invoices. We had to create a template for written scripts - in our past software you could create a written script right in the RX section. I could go on..

Overall: I would like to be able to go online and list enhancement requests. The way it works now, I have to call support, tell the representative what I want and ask them to put in the request - and hope they actually do. Our old software had a website where you could go and list modules and enhancements you would want.

Capterra loader

Cornerstone Practice Management Review

Jan 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Can navigate through tabs to see everything I need for work in one application. Color coding makes scheduling appoints very easy.

Cons: It is a bit outdated looking. There could be an update for this.

Vendor Response

by Idexx Laboratories on January 22, 2019

Hi Jaime, good to hear that you find navigating Cornerstone easy and that you like the color-coded appointments. You will be pleased to know that this spring Cornerstone gets a fresh new look that will make it even easier to find the information you are looking for. Thank you for the feedback!

So many features that we aren't even using them all/

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is so integrated. Everything is connected and live.

Cons: There are so many options that it is very hard to start using all the features that are available at once.

Overall: We love the software so far. Each day we are discovering something new to help our practice. I wish we could have another training course to talk about the advanced features now that we know and are comfortable with the basics.

Cornerstone is robust

Dec 04, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Cornerstone is a one stop shop to ensure all your practice info is in one spot and the smart service of linking all the labwork to the medical notes. A number of tools available to extract information and one stop shop for financial and medical. Support is unbelievably great!

Cons: Becoming antiquated due to the issues associated with Windows platform integration. Reports are not as accurate as they should be.

Overall: Having all your notes and ability to attached images is super important in this day of standard of care. Wouldnt use this product without the support feature agreement. Hoping they will be able to stay relevant and take this to a cloud platform. We have been very happy with this for the past 11 years.

We are a new clinic changing from an all paper system to computers.

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The functionality of the system is great. Customer service is outstanding. Cornerstone integrates very well with the Idexx lab systems. Xcharge is a great help getting everything easily into the system.

Cons: Issues with updates causing some down time. Some of the features are a couple of steps more than other systems I have used.

Not my favorite platform

Oct 31, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
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Pros: I like the function that links bloodwork directly to the idexx veconnect website

I like the function that allows easy emailing notes/entries from the platform to the owner

I like being able to correct prescription

Cons: too much "clicking" required to perform simple functions such as starting new notes

creating written prescriptions is difficult

dealing with prescriptions is difficult -- cannot "discontinue" an active prescription.

"Tabbing" through certain windows is counter-intuitive

Overall the system has made getting through records and entering notes slower since my practice changed to the platform.

Good Software

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I used it for several years and was very familiar with it.

Cons: We shared the data base with our sister clinic and some reports could not be separated. Also things like Petly Plans and The program that sent out client emails and reminders could not be separated and only listed one hospital which confused clients.

Overall: We are now a VCA hospital and have switched to VCA's Woofware. We no longer use Cornerstone

We are a new user (<3 mths) and are learning something new every day

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Being a new user, we are most excited about what this program will be able to do for us as we continue to use it. So far we LOVE being able to e-mail records as well as being able to copy and paste into records. The customer service has also been wonderful. I really enjoy letting someone remote in and do the work.

Cons: One of the things this program doesn't have that our last one was, is the ability to have "hidden entries". We would like to have things in the patient record that we can see, but that we can hide on communications. We would also like to be able to see both (or all) owner names on the same screen

Overall: We are just learning

Idexx Cornerstone Functionality

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Inventory Management was very accurate, and fit the needs of a busy Veterinary Practice. Multi-modal applications for all needs. Interactive boarding module and electronic whiteboard captures charges that are often missed.

Cons: The price is higher than other programs, and remote access is limited.

Cornerstone is decent

Dec 05, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: cornerstone is, imo, a leading developer for practice management. everything you need is at your fingertips. reminders. prescriptions, treatments. There is very little ive encountered that cornerstone cant do. i like this software and would recommend it to anyone unsure of a practice management tool.

Cons: Occasionally things fail, be it emailing records or importing records. ive never had issue getting it resolved though.

Cornerstone

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use and very powerful. Lots of resources available.

Cons: not a good e-mail integration. Scheduler is a little outdated and clumsy.

Very dissatisfied

Nov 13, 2018
2/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Easy to use while working from home. Cornerstone from home is great.

Cons: It is slow, cumbersome and inefficient compared to the Impromed product I used previously. The poor compatibility with Idexx Digital Radiography is one of the most frustrating things I've ever had to deal with in practice.

Overall: Standardized medical records for our practice and eliminating the need to try to read other doctors' poor handwriting.

Vendor Response

by Idexx Laboratories on November 26, 2018

Rob, very sorry to hear about your experience with the integration between Cornerstone and IDEXX Digital Imaging. A manager from the Customer and Technical Support team is going to contact you within 24 hours so we can diagnose the problem and fix it. Thank you very much for sharing this feedback!

Cornerstone Software

Dec 17, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: Able to tailor medical records to meet appointment needs. Links directly with Idexx in-house and reference laboratories.

Cons: Easily crashes. Takes multiple windows to open to fully review a patient. Only directly compatible with one merchant service (Xcharge) and they have mediocre technical support.

Vendor Response

by Idexx Laboratories on January 22, 2019

Hi Dr. Blackwood, good to hear that the ability to tailor medical records and integration are valuable for your team.