# Page 4 | Cornerstone Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Cornerstone Software the right Veterinary solution for you? Explore 183 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/99976/Cornerstone-Practice-Management/reviews

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Cornerstone Software

4 (183)

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Last updated March 13th, 2026

# Page 4 - Reviews of Cornerstone Software

## Showing most helpful reviews

Showing 76-100 of 183 Reviews

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Rating

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Reviewer's Role

Length of Use

Frequency of Use

MC

Max C.  
Vet Technician  
Veterinary  
Used the software for: 2+ years

### "Outdated "

December 12, 2019

3.0

Over all it is an ok program it just needs to be simplified.

Pros

I like that the scheduler is customizable.

Cons

It is a very time consuming program that makes you complete several steps just to do one task. It will alert you if someone is working on the same chart as you but not for the physical exam module. So if 2 people are writing exam notes on the same patient, the one who opened it second will have everything disappear when it is reopened.

Review Source

Response from IDEXX

December 18, 2019

Hi Max, thanks for the feedback on the Cornerstone scheduler, glad to hear that the ability to customize it is helpful to you and your team. Regarding editing medical records, we specifically designed Cornerstone's Medical Notes function so that concurrent users can't cancel out each others work, in order to maintain the integrity of the record. If a second user opens the same Medical Note, they see a warning that another user is already editing the patient's Medical Notes, and are granted read only access.

VR

Verified Reviewer  
Office Manager  
Veterinary  
Used the software for: 2+ years

### "SO MANY WAYS TO GET TO WALMART!"

August 21, 2018

5.0

Pros

Cornerstone offers so many ways to get the same end result. This is a blessing and a curse (with training new staff).

Cons

The time clock lacks all the functions we need today. No way to track PTO accruals and uses. Also the reports are not set up to be able to run the most needed reports - top inventory items in particular.

Review Source

Response from IDEXX

February 10, 2019

Thanks for the feedback about Cornerstone. We hear you on training staff on the best way to find information. We've got improvements coming in 2019 that will make finding key client and patient info faster and easier. Three suggestions for you in the meantime: 1) point new staff to the Cornerstone Core Functionality training on the IDEXX Learning Center, 2) recommend they use the handy F1 help feature, and 3) have them go to one of our live, local Cornerstone User Group sessions. There's no charge to attend! You can find an up-to-date listing of those at idexx.com/csusergroup. Thanks also for your suggestions about PTO accrual and reporting!

KW

Kay W.  
Hospital Manager  
Veterinary  
Used the software for: 2+ years

### "Cornerstone Practice Management"

October 19, 2018

5.0

I love working in Cornerstone.

Pros

Very user friendly. Very flexible, no matter what you need to do, there is usually a way to do it in Cornerstone. If you can't find it, just call. Very fast response and issue resolved with one call.

Cons

Was used to using Better Choice before we got Cornerstone. Wish CS would pop up a message that client record was in use on another screen without appearing to be open. Too many employees disregard the message and because it looks like record is open, they try to add to it which causes problems. Have found a way to deal with this, but wish CS did not even allow it to happen. That was how it was with Better Choice.

Review Source

Response from IDEXX

February 10, 2019

Hi Kay, glad to hear that you love working in Cornerstone (it's quite fond of you too). We put a lot of work into making it flexible and easy to use, and it means a lot to know that's helping the team at Kilgore. Please share your suggestion regarding the message about the client record being in use by another user the next time you call in to Customer and Technical Support. We review every piece of user feedback, and put dozens of user-requested features into every new release.

AH

Alana H.  
Vet tech  
Veterinary  
Used the software for: 2+ years

### "Good and bad are equal"

December 28, 2018

3.0

I can’t imagine any other program more designed to work with vet practices. The ease of ordering lab tests and it’s connection IDEXX lab is fantastic. The results sent from IDEXX is a tad redundant but you def cannot say you did not receive lab results. That feature is reliable. Custom forms are useful too. Overall I like the product a lot. It just takes a bit to learn it.

Pros

Once you learn the software, navigation gets easier. The side panel window gives a great snapshot of client files and their type while also being able to view selected files. The ability to assign employee codes and auto population of corresponding names on documents are fantastic.

Cons

Sometimes printing auto generated templates get wonky. The software crashes a lot. Always seems like updates and troubleshooting are needed. Every day. Since I am not on management side I can not determine if this software error or user. Management is always confused.

Review Source

Response from IDEXX

January 22, 2019

Hi Alana, really appreciate hearing your feedback on what you like about Cornerstone and where you could use some assistance. Definitely contact Cornerstone Customer and Technical Support, they're ready to help!

VR

Verified Reviewer  
Manager  
Veterinary  
Used the software for: 2+ years

### "We're in 2018"

November 10, 2018

4.0

Pros

Cornerstone software is pretty easy to use and will get the job done but there's alot that can be improved, lots of algorithms that can be improved to make things faster.

Cons

Not up to date with our time and technology

Review Source

Response from IDEXX

February 6, 2019

Thanks for your feedback reviewer, good to hear Cornerstone is easy to use and helps your team get the job done. Watch for Cornerstone 9.1 coming this spring: in addition to a fresh new interface, we've updated the technology used to run Cornerstone so it opens and runs faster.

DC

Dominic C.  
Veterinarian/ Owner  
  
Used the software for: 2+ years

### "Cornerstone"

June 12, 2016

5.0

We bought Cornerstone several years ago, at that time we were a busy 4 doctor practice. Installation was relatively seamless with our antiquated Better Choice system. It does take some getting used to and it is so powerful it has many features, but many ways to accomplish the same thing. You do need to have a solid understanding of windows but I find our staff catches on easily. We are now a busy 8 Veterinarian practice (mixed animal) and we continue to use many of the features Cornerstone has available. Cornerstone also grows with us.

Pros

There are many ways to accomplish the same thing. It is quiet intuitive after you have received the basic training. I have found service support to be timely and effective. It is so versatile I can't imagine it wouldn't be a good fit for any size, growing practice. It integrates very, very well with all of our equipment.

Cons

It is a beast! It can accomplish so many things it can be intimidating at first but with patience and the willingness to call the support team for help and if you take the time to watch the snippets online. It is an awesome program.

Review Source

DB

Destinee B.  
Associate Veterinarian  
Veterinary  
Used the software for: 2+ years

### "Cumbersome Product to Use"

October 6, 2020

4.0

I’d appropriately trained on how to use Cornerstone, it could be a fantastic program but it is challenging in its current form.

Pros

It has a lot of functionality and if you know how to use the software appropriately, it can do a lot.

Cons

It’s very cumbersome. There is a very steep learning curve to working in Cornerstone. There are always multiple ways to do something which makes it challenging to teach a new employee how to use the program.

Review Source

Response from IDEXX

December 3, 2020

Hi Destinee, thanks for taking the time to share your experience with Cornerstone. Always good to know where we're hitting the mark and where there's room for improvement. We'd like the opportunity to teach you and your team how to do more with Cornerstone, and would be happy to set up a session with one of our expert trainers at no charge to you. Please let us know if you'd be interested in that!

CV

Chris V.  
Hospital Manager  
Veterinary  
Used the software for: 2+ years

### "Gold Standard"

December 7, 2018

5.0

We have been so impressed with Cornerstone Practice Management that we have been part of their beta test group for the last 2 years. Unlike most software upgrades, Cornerstone upgrades actually make our jobs easier. As I posted earlier, the ease and intuitive nature of the software gives me and our staff more time to do different things, whether better care for our patients and clients or simply a time for staff to take a break from their day because they are not immersed in a software that doesn't work for them.

Pros

What we like about Cornerstone the most is the ease and intuitive nature of the software. This cuts down on training time and allows staff to fully use Cornerstone regardless of what task they are performing, from inventory management, incorporating pictures and reports into client files to something as easy as scheduling an appointment.

Cons

There was an issue with a cosmetic screen color change a while back......

Review Source

Response from IDEXX

February 10, 2019

HI Chris, thanks for letting us know you and your team find Cornerstone easy to use and intuitive. Feedback like yours--including as a beta participant--is critical to making sure Cornerstone grows with your team.

Lori C.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Good Software"

October 20, 2018

4.0

Pros

INtegrates with my lab machines as well as Idexx outside labs. And, the whiteboard.

Cons

Cost was a big con but the more we use the features available, the more valuable it is.

Review Source

Response from IDEXX

January 23, 2019

HI Lori, thank you for letting us know that Cornerstone's integration with your IDEXX diagnostics and the whiteboard are valuable to your practice. We've heard a lot of users say that the more they learn to do with Cornerstone the more they appreciate it, glad to hear you feel that way too!

JD

Jessica D.  
RVT  
Veterinary  
Used the software for: 2+ years

### "I have been using cornerstone for 3 years now and it is so easy to navigate and very easy to use"

May 8, 2018

5.0

The biggest benefit we get from this software is the ability to grow our practice and improve our inventory usage

Pros

What I like most about this software is that it is a very step by step system. If I have any questions about an icon that I am using, I just simply hit F1 and there are tutorial and other helpful information that is linked to the user manual for Cornerstone. I also appreciate the fact that other systems such as petdesk are able to communicate with one another. I have had the chance to train other staff members on Cornerstone and even teaching a new employee is easy. Managing inventory is something new our practice has included into our daily routine and now that is easy to do.

Cons

What I like least about cornerstone is that the inventory is at times difficult to navigate. On the flip side if I have an issue Cornerstone support is always so helpful.

Review Source

Response from IDEXX

May 17, 2018

Hi Jessica, thanks so much for your feedback, including the points about inventory. So glad to hear that Cornerstone is helping your practice grow!

Tabitha T.  
veterinarian  
Veterinary  
Used the software for: 2+ years

### "Pretty good PM software but not the most elegant."

July 19, 2018

4.0

Pros

It's pretty easy to navigate the software for basic tasks. There are many functions that are not used by most of the clinics I've worked in. Cornerstone can accommodate electronic medical records in a few different ways, depending on user preference. I like the feature of having tabs to view vax, rx, medical records, and diagnoses.

Cons

The electronic medical record options seem very "clunky." At least the way I've seen them used, they're either little more than some typing on a blank page, or a cumbersome bunch of data input boxes.

Review Source

Response from IDEXX

February 10, 2019

Hi Dr. Thompson, good to hear that you're finding Cornerstone easy to navigate, especially the tabs on the patient clipboard. We've got some good training resources on using electronic medical notes, look for them on the IDEXX Learning Center.

MM

Michaela M.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Easy to learn, easy to use"

December 26, 2018

5.0

Overall we love the software and how easy it is to use!

Pros

I like that you can do most things several different ways, allowing for different type of people (who learn differently) to all find a way to get the same results but doing it in a way that makes most sense to them. I love that several other programs integrate with cornerstone to make our jobs easier. I love how easy it is for new staff members to quickly catch on.

Cons

I wish there were more ways to use the software with boarding, we have a large boarding facility and it still seems a little clunky and not as user friendly on the boarding and Doggie Day Camp side. I would like to see more done on that end, the ability to integrate a pre-schedule program for camp or send boarding confirmation emails like a hotel does for reservations.

Review Source

Response from IDEXX

January 22, 2019

Thanks for the feedback Michaela, and for your suggestion about the boarding improvements. Great to hear that the ability to integrate other apps and services is making your jobs easier!

BC

Beth C.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Our clinic has been a Cornerstone user for over 10 years. I find it very user friendly."

August 1, 2018

5.0

Reduced missed charges, more efficient-in every aspect from kennel to doctor to CSR, all the information we need is right in one place

Pros

I find myself saying it is idiot proof. My clinic is paper light, we use the whiteboard a lot- it has helped keep staff on task & has helped reduce the amount of missed charges greatly. We love the vet connect, as well. Everything is right in one place & we don't have papers & charts everywhere!

Cons

It is not as fast as I always want it to be, I don't have the patience to wait for the computer when I have things to do. I would like for a client email to print on their invoice. I would like to remove the option to pick a completed time when performing a task on the whiteboard.

Review Source

Response from IDEXX

February 10, 2019

Hi Beth, thanks for your detailed feedback on Cornerstone. Glad to hear how Cornerstone's diagnostic integration is helping your team eradicate paper and lost charges! Please know we're continuously working on making Cornerstone open and run faster because who has time to wait, right?

jG

jaaron G.  
associate veterinarian  
Veterinary  
Used the software for: 2+ years

### "Not my favorite platform"

October 31, 2018

3.0

Pros

I like the function that links bloodwork directly to the idexx veconnect website I like the function that allows easy emailing notes/entries from the platform to the owner I like being able to correct prescription

Cons

too much "clicking" required to perform simple functions such as starting new notes creating written prescriptions is difficult dealing with prescriptions is difficult -- cannot "discontinue" an active prescription. "Tabbing" through certain windows is counter-intuitive Overall the system has made getting through records and entering notes slower since my practice changed to the platform.

Review Source

Response from IDEXX

February 10, 2019

Hi Jaaraon, thanks for your feedback. We hear you on reducing clicks, and every release we eliminate more of them. This spring we release Cornerstone 9.1, and in addition to giving Cornerstone a fresh new interface we've streamlined key tasks so you can access patient and client info faster with, yes, fewer clicks. Check it out and let us know what you think!

RA

Rachel A.  
Emergency veterinarian  
Veterinary  
Used the software for: 2+ years

### "Cornerstone: the better veterinarian software"

December 8, 2018

4.0

Pros

I have used multiple veterinarian softwares in the past and found Cornerstone to be my favorite. It is very user friendly and can be learned in a relatively fast manner.

Cons

The software (imaging and technicality) seem dated. The software can do more than you anticipate being able to be but is not as intuitive as you would anticipate. Although the software is very easy to learn. To use it to its maximum there are mundane steps that need to be performed to get it to do a simple task.

Review Source

Response from IDEXX

February 10, 2019

Hi Rachel, you'll be pleased to know that your favorite practice management software will be sporting a fresh new look in the spring of 2019. It's more intuitive and helps users access critical information faster. Please let us know how you like it!

VR

Verified Reviewer  
Operations Specialist  
  
Used the software for: 6-12 months

### "Excellent customer support"

February 13, 2018

4.0

Pros

The customer support for Cornerstone is great & so helpful! Once you get past the initial learning phase, it's pretty east to navigate. Very quick & so much more helpful than the archaic software we were using before.

Cons

Can be a little confusing at first & the initial set up was a bit of a pain. Is sometimes slow if the software needs to update & this is problematic when you work in a busy practice & need to keep up to speed.

Review Source

Response from IDEXX

February 10, 2019

Thanks for the feedback, great to hear that Cornerstone is a big improvement over your previous software, and that the Customer and Technical Support team is so helpful (we're HUGE fans of theirs as well).

Jaime S.  
Licensed Veterinary Technician  
Veterinary  
Used the software for: 1-2 years

### "Cornerstone Practice Management Review "

January 14, 2019

5.0

Pros

Can navigate through tabs to see everything I need for work in one application. Color coding makes scheduling appoints very easy.

Cons

It is a bit outdated looking. There could be an update for this.

Review Source

Response from IDEXX

January 22, 2019

Hi Jaime, good to hear that you find navigating Cornerstone easy and that you like the color-coded appointments. You will be pleased to know that this spring Cornerstone gets a fresh new look that will make it even easier to find the information you are looking for. Thank you for the feedback!

JW

Jessica W.  
Hospital Practice Manager  
Veterinary  
Used the software for: 2+ years

### "HRAR cornerstone"

February 21, 2023

4.0

Pros

Integrated with our online pharmacy. Relatively easy to learn

Cons

Have to "buy a seat" with each additional computer, expensive. More expensive than Avimark. Cannot have alerts that \[sensitive content hidden\] cannot see. Glitches

Review Source

VR

Verified Reviewer  
Business Development Manager  
Veterinary  
Used the software for: 1-2 years

### "Newbie to Vet Software"

January 17, 2019

5.0

Pros

I enjoy the function buttons and ability to change templates that are easy to print.

Cons

Personally, I like a pop of color and staring at Cornerstone all day hurts the eyes. I also would like the ability to schedule boarding, we have to check an excel spreadsheet.

Review Source

Response from IDEXX

January 22, 2019

Glad to hear that you are enjoying using Cornerstone. We hear you on liking a pop of color: we think you will like the new interface coming this spring with Cornerstone 9.1. Watch for it!

MS

MaryBeth S.  
Practice Manager  
  
Used the software for: 2+ years

### "This is a computer system that can do it all. Medical record management, patient care, integration!"

October 5, 2017

5.0

Pros

I love the fact that the software is easy to use and easy to train. It is fully integrated with their lab and digital radiography so that all medical records are complete. It's more reliable and exact than an employee. It's so intuitive that the error is taken out of human error! Cornerstone can give me the information I need to manage a business. There are hundreds of reports that can be generated for anything I might need, from financial to marketing, to medical information! Every update is made with the user in mind. They are constantly improving to keep us legal, help our patients and improve our bottom line.

Cons

What I like least is probably what makes it the best. You can get to the same place a dozen different ways. It can be confusing at times. But once trained, it's simple to navigate.

Review Source

Response from IDEXX

February 10, 2019

Hi MaryBeth, thank you!

aM

alice M.  
practice manager  
Veterinary  
Used the software for: 2+ years

### "cstone"

January 2, 2019

4.0

GREAT.

Pros

Constantly upgrading based on client review and need. Excellent client service by phone, in house and at conferences. All phone calls taken care of IMMEDIATELY for support both software and hardware in most cases.

Cons

Training new staff as it does have so much to train on to get the most usage. Platform for software does not play well with other programs on network and requires really good set up by IT on both ends to get them working well together.

Review Source

Response from IDEXX

January 22, 2019

Hi Alice, glad to hear that you and your team like the frequent improvements, and that the Cornerstone Customer and Technical Support is right there with you when you need help. Thank you for the feedback!

Adrienne F.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "The absolute best veterinary Software available "

December 12, 2018

5.0

I love this software.

Pros

Ease of use, great features, detailed reports.

Cons

A bit hard to train new employees due to it being so detailed.

Review Source

Response from IDEXX

January 22, 2019

Hi Adrienne, in its own way Cornerstone loves you right back. Thank you for the review.

TK

Tracy K.  
Hospital Administrator  
Veterinary  
Used the software for: 2+ years

### "Love Cornerstone!"

April 20, 2021

5.0

Love that is also merges with Cornerstone timeclock for payroll. Easy to edit!

Pros

So easy to learn and use. Coming from a clinic that used Avimark, I would highly recommend Cornerstone. It has more options and capabilities for reporting and viewing.

Cons

Not much that I don't like. There have been few times that I wasn't able to figure something out. When that happens, customer service has been fast and helpful.

Review Source

Response from IDEXX

April 26, 2021

HI Tracey, thank you so much for your feedback, and your willingness to recommend Cornerstone to other practitioners! Glad to hear you and your team find it easy to use, and that the reporting and time clock capabilities are so helpful.

VR

Verified Reviewer  
Technician  
Veterinary  
Used the software for: 2+ years

### "Tough transition "

December 12, 2018

5.0

We transitioned from a very old but simple program to this. The learning curve was huge, but one all staff embraced it the program really works well for our practice

Pros

I enjoy that the records, lab results and pictures can all be placed into the same easy to find file.

Cons

There are a few redundant steps when creating and typing records but the good definitely outweighs this

Review Source

Response from IDEXX

February 6, 2019

Thanks for your feedback, mystery Cornerstone fan! We recognize that the transition to Cornerstone can come with a learning curve, which is why we put so much energy into working in person with practices like yours to help you get up and running. Glad to hear that your team has embraced Cornerstone!

BC

Brian C.  
Practice Manager  
  
Used the software for: 2+ years

### "Longtime Cornerstone User"

August 5, 2016

5.0

I have been using Cornerstone software for over 15 years in multiple practices. It is hands down one of the best veterinary practice information management systems on the market today. If you're looking for a software to help you take control of your practice and maximize your potential, Cornerstone will help get you there.

Pros

Cornerstone has features that impact all areas of practice. From integrated laboratory reporting and electronic medical records, to appointment scheduling and invoicing; Cornerstone covers everything in your practice and is designed to keep you focused and efficient in your work. Customer service is thorough and attentive and will eagerly help walk you through how to do something.

Cons

Visual aspects can feel a bit dated. Reporting outputs could be improved some to give greater flexibility of information.

Review Source

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