# Page 5 | Cornerstone Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Cornerstone Software the right Veterinary solution for you? Explore 183 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99976/Cornerstone-Practice-Management/reviews --- Cornerstone Software 4 (183) [View alternatives](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Cornerstone Software ## Showing most helpful reviews Showing 101-125 of 183 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JF Jessica F. Hospital Manager Veterinary Used the software for: 2+ years ### "User Friendly PMS!" December 8, 2020 5.0 Overall, it is a good software to consider. I was not involved in the purchasing aspect. Pros Cornerstone Software is easy to use for everyone on the team. Integrates well with Idexx Reference and In-house lab machines. Customer support was always available and easy to get in touch with. Cons The software would bog the server down frequently causing us to lose the function of photos and radiographs at times. I was ALWAYS on the phone with customer support. Review Source Response from IDEXX December 15, 2020 Hello Jessica, glad to hear that Cornerstone works so well for everyone on your team, and that you'd recommend it to colleagues! KA Karen A. Hospital Manager Veterinary Used the software for: 2+ years ### "Cornerstone Practice Management Review " October 31, 2018 5.0 Pros Cornerstone Software by Idexx is very user friendly. It's easy to learn quickly and can do a lot of automated things if you are fully integrated with Idexx labs - in and out. Electronic medical record keeping is easy as well and you can set it up so that the notes are automatically finalized. Cons Inventory module is useless pretty much - no matter how clean you try to keep it, it just doesn't work the way it should updating quantities on hand. Review Source Response from IDEXX February 10, 2019 Hi Karen, glad to hear you¿re getting so much value from Cornerstone's diagnostic integrations, and that you are taking full advantage of so many of the efficiencies it has to offer. Sorry to hear about your experience with the inventory module. We are working on improving it with every release, so make sure you're on the most current version of Cornerstone. JM Julia M. Owner Hospital & Health Care Used the software for: 2+ years ### "keep looking" December 7, 2018 3.0 Hasn't been the best. Training support was and is thin. Pros Many ways to get to the same result. can integrate your technology but with great difficulty and additional expense if it is not Idexx based or if you need to shift away from Idexx Cons not cloud based or an option for remote access. cumbersome Review Source Response from IDEXX February 10, 2019 Hi Julia, thanks for sharing your feedback about Cornerstone. We definitely want to help you and your team learn how to do more with Cornerstone, and we've got lots of training available, much of it at no charge, including local user groups, learning labs at major trade shows, and a robust library of video tutorials and snippets at the IDEXX Learning Center. If there's a particular topic you're interested in learning more about, please don't hesitate to contact Cornerstone Customer and Technical Support and they will be happy to point you in the right direction. KB Kerry B. Practice Manager Veterinary Used the software for: 2+ years ### "Review on Cornerstone" November 6, 2018 5.0 Pros I like that it is robust and offers many different reporting features. I also like that it has started integrating with outside vendors such as Vitus Vet, Pet Desk pharmacy distributors, our online store, etc. Cons I have had a problem with the communication between Patterson and Cornerstone after the last upgrade and will need to perform another upgrade in order to get it corrected. That takes a lot of time and the last upgrade required additional support that could not be done outside of office hours so it left us without a computer system for a morning. Review Source Response from IDEXX February 10, 2019 Hi Kerry, thanks for the feedback on Cornerstone's versatility. Fun fact: it integrates with more products and services than any other software. Glad to hear that's helping you and your team. CH Chris H. Practice Manager Veterinary Used the software for: 2+ years ### "Excellent, great support, easy to use after initial setup and staff training." August 28, 2017 5.0 Support from Idexx when I need it (and I need help often!). Pros The support Cornerstone offers has kept us as customers for all these years. They are easy to reach over the phone and has always been able to answer my questions (I have had a lot during the inventory setup and EMR transition), or get me to someone who can get them answered! Cons I would like the interface to be more touch screen friendly. We just upgraded the hospital to 8.6 (free upgrade) and it's a big step in the right direction. E-Mailing records, invoices, etc. is much better, however I would like the see the software become more touch screen friendly. Review Source Response from IDEXX February 10, 2019 Hi Chris, great to hear how Cornerstone's ease of use and our Customer and Technical Support team are helping you and your staff! NG Nicole G. HR Manager Veterinary Used the software for: 2+ years ### "Easy to use Veterinary Software" August 5, 2019 4.0 Pros The software is easy to use. I have had good experiences with customer service when I have experienced problems or needed to learn how to do something. Cons I know that we aren't using the software to its full capability. It would be nice to have more hands-on training. Review Source Response from IDEXX August 12, 2019 Hi Nicole, glad to hear that Cornerstone is easy to use and that our Customer and Technical Support team has been so helpful (we will share that with them). We definitely want to help you do more with Cornerstone, so we will have your dedicated trainer reach out to discuss your needs. Thanks for reaching out! VR Verified Reviewer Veterinary technician Veterinary Used the software for: 2+ years ### "Great system" November 21, 2019 5.0 Again, very easy to use, so definitely speeds up the process in every way, new users are comfortable with it as well and helps keep us functioning well Pros Easy to use and navigate through, for people who have never used it before, easy to learn and get comfortable with Cons There is not really much I can find fault with this system and software, it's one of the better products I've used in the field Review Source Response from IDEXX November 22, 2019 Thanks for the review! We know how much work it can be to train new staff, great to hear that Cornerstone's ease of use is making that easier for you! BS Bryan S. Owner Veterinary Used the software for: 6-12 months ### "Not user friendly" May 16, 2019 3.0 It is a PIMS system to help hospitals be paperless Pros The software does have a lot of info and capabilities. It of course does tie into Idexx lab well. Cons It is a bear to teach this software to new employees. Finding what you need is difficult at times. It also is not user friendly to add notes. Review Source Response from IDEXX May 21, 2019 Hi Bryan, thank you for your feedback, always good to know where we're hitting the mark and where there's room for improvement. We know how time consuming it can be to run a practice, and that's why we have an expert Cornerstone trainer assigned to each customer! They can cover everything from the basics to role-specific workflow training--and it's all included at no extra charge as part of the Cornerstone support agreement. It looks like Larkspur doesn't use Cornerstone, but if you are considering new software we would love to talk with you to learn more about your goals and how Cornerstone can help you achieve them. Please let us know! AM Alexandra M. Veterinarian Veterinary Used the software for: 2+ years ### "All encompassing software" November 6, 2018 4.0 Pros Easy to make new or modify old document templates. It’s all encompassing between schedule, Idexx, vetsfirstchoice, radiographs, and the meds/documents Cons Sometimes freezes/malfunctions and closes out without being able to save what you’re currently working on Review Source Response from IDEXX February 10, 2019 Hi Alexandra, thanks for your feedback. Glad to hear that Cornerstone's versatility is so helpful for you and your team. We also appreciate you letting us know about that performance issue; we constantly monitor error logs error logs to identify just these types of issues and find ways to address them. If you notice that this occurs at specific times, Cornerstone Customer and Technical Support can assist in determining whether there already is a resolution that can solve it. Please let us know! TO Tracy O. Veterinarian Hospital & Health Care Used the software for: 2+ years ### "Easy Scheduling" October 27, 2018 4.0 Pros The scheduling is very easy and the schedule is easy to read. Cons Because you have to click on individual daily records to read previous reports, it can be time consuming to check a full history. Also, either our computer master server is not appropriate for this software or it there is a software issue because our computers sometimes take 30-60s to open or save a record. Review Source Response from IDEXX February 6, 2019 Hi Tracy, thanks for your feedback on Cornerstone, glad scheduling is so easy. The improvements coming in Cornerstone 9.1 should help you retrieve patient and client information more quickly, but you might also consider contacting Cornerstone Customer and Technical Support for a hardware review to rule out any issues there. KJ Katy J. Hospital Manager Used the software for: 2+ years ### "Comprehensive Software" October 11, 2017 4.0 Pros Secure, Reliable, Excellent Support, Customizable, once you understand what you can do, there is SO much you can do you practically forget and the rediscover and go back and do more. The more you figure out, the better you can run your office. Cons Difficult to fix errors, Expensive Customer Support, Difficult to organize searches the way I want, Must read/ask for help to achieve goals, ie- I want to do X with this software - LOTS of time invested in figuring it out, then doing it, worth it but not intuitive at all. Review Source Response from IDEXX February 10, 2019 Hi Katy, thanks for your feedback, good to know where we're hitting the mark and where there's room for improvement. JS Jennifer S. Practice Manager Used the software for: 2+ years ### "Powerful veterinary management software" March 24, 2018 5.0 Pros Cornerstone allows the user to generate a lot of different reports. There are also custom reports, so if you want to learn about your practice, there is a report for it. Each time I take a CS coarse I learn about a new feature. They updates are packed with great improvements, I am excited for each new release. Cons The way Cornerstone tracks multiple inventory items used for a single procedure is a little cumbersome. Review Source Response from IDEXX February 10, 2019 Hi Jennifer, thanks for your feedback on Cornerstone's versatile reporting, great to hear that's helping you and your team. Ditto for the upgrades and training sessions--it's been a pleasure to meet you at those! JG Jean G. Practice Manager Used the software for: 2+ years ### "Cornerstone can do A LOT! Customer service is great, classes are fabulous" March 12, 2018 4.0 Pros Can do a lot, great reports, love whiteboard. Can control inventory, appointments, hospital and so much more from one system. Help hints and video clips are great for quick review or teaching. Customer support is awesome. Cons Is not the most user friendly and can be cumbersome to teach to new employees. Would love for it to be cloud based so doctors could chart from home. Review Source Response from IDEXX February 10, 2019 Hi Jean, thanks for letting us know that Cornerstone's versatility, classes and customer support are helping your team. For teaching new employees we highly recommend the Cornerstone Core Functionality Training on the IDEXX Learning Center. RM Robert M. Owner Veterinary Used the software for: 2+ years ### "Awesome software." October 19, 2018 5.0 Pros Cornerstone offers a comprehensive software program to manage everything from scheduling to inventory management to daily white board to readily accessible diagnostic test results. And the customer service is second to none. Cons We do use the boarding module which seems cumbersome but functional. Review Source Response from IDEXX February 10, 2019 Hello Robert, thanks for your feedback about Cornerstone's versatility and Customer and Technical Support (we think they're pretty awesome too). Making the boarding module easier to use is definitely on our radar. If you've got specific suggestions on ways you think it could be improved, please share those the next time you call support. TR Tracy R. Veterinary Assistant Used the software for: 1-2 years ### "I use Cornerstone on a daily basis and really like its overall functionality and ease of use." March 13, 2018 5.0 Pros Functionality and ease of use are the top two pros for this software. The reports are great and the items that are configurable for our clinic really help customize the software for our use. Cornerstone is easy to use and intuitive. Having many ways to use the software is very helpful. Cons Overall Cornerstone has very good functionality. I would like a few wish list / self configurable items added as would be the case with any software. Review Source Response from IDEXX February 10, 2019 Hi Tracy, thanks for the shoutout for Cornerstone's versatility and ease of use! If you've got specific suggestions for ways it could be improved, please share them the next time you talk to Customer and Technical Support. We review every enhancement request, and release dozens of user-requested features in every Cornerstone upgrade. CV Cheryl V. Hospital Manager Veterinary Used the software for: 2+ years ### "Cornerstone - second practice I have used this at" May 13, 2021 5.0 I have loved the amount of information I can use from the software and the support (albeit paid for) is excellent. Pros It has many options to customise to your hospital Cons Too many clicks to get information from the program Review Source Response from IDEXX July 23, 2021 Hi Cheryl, thank you so much for recommending Cornerstone. Great to hear how much you are able to do with the information Cornerstone captures. We will pass on your compliments to support! VR Verified Reviewer Veterinary Technician Veterinary Used the software for: 1-2 years ### "Not super user friendly" April 18, 2019 5.0 Pros I liked the search feature with this software, I also liked that we could search for prescriptions just by their number. Cons It was not extremely use friendly and the icons at the top were somewhat confusing, I found it difficult to delete entries in the invoice as well. Review Source Response from IDEXX April 22, 2019 Thanks for your five-star rating, and your feedback about Cornerstone's search feature and ease of use. Sounds as if you are not using Cornerstone currently. If so we would love to show you how Cornerstone's fresh new look makes completing key tasks faster and easier than ever! TC Tama C. Dr. Veterinary Used the software for: 2+ years ### "Cornrrstone" December 21, 2018 5.0 Not applicable Pros I like the diagnosis feature, Unfortunately most clinics do not utilize this feature. The program is generally easy to use requires program specific knowledge and keystrokes which detract from it. I am still looking for a program that allows me, the practitioner, to see the full history without having to click each visit to review the doctors notes. Cons The fact that you can’t use enter is highly obnoxious. You would think that this would be a minor factor but really it’s a pain in the ass that detracts from the whole program. There are many keystroke combinations that have to be used for the software, making the whole package less than intuitive. Again, it’s really important for the practitioner to be able to quickly review previous diagnoses, and especially to easily accessible and see in one streaming document, the previous doctors notes. These few changes would make it a leader in software for veterinary practices Review Source Response from IDEXX January 22, 2019 Hi Dr. Cathers, thank you for the detailed feedback! We hear you loud and clear about the ability to quickly access patient history, and it's an ongoing focus for us. We are releasing Cornerstone 9.1 this spring, and the ability to surface patient info more quickly is just one of the improvements you can look forward to. JH Jorrie H. LVT Veterinary Used the software for: 1-2 years ### "Excellent management software" August 22, 2019 5.0 It makes the practice run smoother and overall makes the practice more efficient. Pros Ease of use for everyone in the practice. I like how things are laid out and that everything has a nice order to it. Cons I have no complaints about cornerstone, it is easily the best practice management software I have used. Review Source Response from IDEXX November 21, 2019 Hi Jorrie, great to hear that Cornerstone is helping your practice run more efficiently and that it's so easy for everyone on your team to use! SN Sara N. Associate veterinarian Veterinary Used the software for: 2+ years ### "Cornerstone Practice Management Review " November 6, 2018 4.0 Easy to schedule patients and access their information Pros The fact that it interfaces with Idexx and lab results and X-rays are automatically put in the patients records Cons Difficult to sort for lists of pets with the same diagnosis Review Source Response from IDEXX February 6, 2019 Hi Sara, good to know that Cornerstone's diagnostic integration is helping you and your team. You mention difficulty sorting lists for pets with the same diagnosis: there is a Patient Diagnosis Report that would allow you to sort Cornerstone by diagnosis. If that¿s not what you¿re looking for, we¿d like to hear more about what you need and how it would benefit your practice. DG Dan G. Owner Medical Practice Used the software for: 2+ years ### "Cornerstone" November 9, 2018 4.0 Pros Integration with IDEXX labs and digital radiology Cons Very slow to change useless when you want a change made do not consider user input Review Source Response from IDEXX February 10, 2019 Hi Dan, thanks for letting us know Cornerstone's diagnostic integrations are helping you and your team. We need feedback like yours to ensure Cornerstone keeps growing by adding new features and integrations like the ones you mentioned. That's why we review every enhancement request that users submit--and deliver scores of user-requested features with every release. The new interface coming in spring 2019 is a great example of that. Please let us know what you think of it! SH Stacey H. Practice Manager Veterinary Used the software for: 2+ years ### "Cornerstone is the way to go!!" April 10, 2017 5.0 We are very happy we chose to work with Idexx Cornerstone when we opened our hospital 6 years ago. The system meets all of our needs and the classes provided are top notch. They really help you to make sure you are using the program to it's fullest potential and ensures you are being as efficient as you can be with daily workflow tasks. Everyone I've encountered whether it is in person or over the phone is always kind, friendly and ready to help. We wouldn't change a thing. Pros ease of use Cons so many different ways you can use it. Review Source Response from IDEXX February 10, 2019 Hi Stacey, thanks for the shoutout for Cornerstone, great to hear how it's meeting your needs! MW Molly W. DVM Medical Practice Used the software for: 2+ years ### "Easy to use and helpful" November 6, 2018 5.0 Very easy to record and view records and results. Works great with Idexx to view bloodwork, etc. Overall quite user friendly Pros This software is quite easy to use. Numerous ways to get around and view or input the results. Cons Lots of options and hard to remember all the shortcuts to get each option done Review Source Response from IDEXX February 6, 2019 Hi Molly, thanks for your review! F1 Help is always there to give you reminders on options and shortcuts when you're in Cornerstone. And check out the Cornerstone Core Functionality Training on the IDEXX Learning Center. It's a great way to refresh your skills and train new staff! CJ Chris J. Emergency Veterinarian Veterinary Used the software for: 2+ years ### "Ease of use" December 8, 2018 5.0 It has been overall very good in making my record keeping much more effective. Pros I like how you are able to populate prompts for daily assessments/SOAPs, radiologist consultations, ultrasound findings, labwork, etc. when generating referral letters. Cons The inability to search for cases retrospectively with ease by what they received (albumin transfusion, etc.). It is able to be done but takes some work. Review Source Response from IDEXX February 10, 2019 Hi Chris, great to hear that the ability to customize Cornerstone is so helpful for you and your team. Thanks for your feedback! EB Ellen B. Practice Manager Veterinary Used the software for: 2+ years ### "Switched From Cornerstone" November 17, 2020 4.0 Customer support was always very helpful any time there was an issue but lack of wellness plan implementation inspired us to switch. Pros This software was fairly basic. We had to write in our wellness plans ourselves and a lot of charges got missed due to there not being a wellness plan feature built into the system itself. Cons The lack of wellness plan offerings. We had to write it in ourselves which lead to many missed charges and extra discounts given since it wasn't automatic. Review Source Response from IDEXX December 3, 2020 Hi Ellen, thanks for the feedback about Cornerstone customer and technical support. Integrated Petly Plans may have been able to address your concern regarding wellness plans, including addressing those missed charges. Happy to tell you more about those if you're interested in learning more! Similar Products Featured