# Page 7 | Cornerstone Software Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Cornerstone Software the right Veterinary solution for you? Explore 183 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99976/Cornerstone-Practice-Management/reviews --- Cornerstone Software 4 (183) [View alternatives](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Cornerstone Software ## Showing most helpful reviews Showing 151-175 of 183 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Laura B. owner, veterinarian Hospital & Health Care Used the software for: 2+ years ### "Love it and you will too!" July 2, 2016 5.0 Cornerstone gives me everything I need to run my practice. The support is amazing! I can customize it all I want and make changes as needed. Pros Ease of use (once you get used to it - as it is with any program), integration with the Idexx reference lab, the support is always friendly and thorough. Cons Pricey as is the support. Review Source MW Michelle W. Associate Veterinarian Veterinary Used the software for: 2+ years ### "Good software" December 5, 2018 5.0 Easy to use, great reminder/callback system Pros Interface with Idexx labs, easy to navigate Cons Can't have more than 4 patient clipboards open at a time Review Source Response from IDEXX February 10, 2019 Hello Michelle, thanks for your feedback about Cornerstone! Glad to hear you find it easy to use and that the reminders and callbacks are helpful for your team. JG Jose G. GM Veterinary Used the software for: 6-12 months ### "The Best Veterinary Practice Management Software!" August 22, 2019 5.0 My over all experience with Cornerstone has been great. Pros What I like the most about this incredible software is the easy to use guidelines. Makes running a veterinary practice easier. Cons The only down side to cornerstone for me is sometimes issues with the server and speed depending on internet. Review Source Response from IDEXX November 21, 2019 Hi Jose, thank you for the feedback! Glad to hear the Cornerstone makes it easier to run Waggers Bayside! NT Nicole T. Partner Vet Veterinary Used the software for: 2+ years ### "I like cornerstone " November 13, 2018 4.0 Easy to change pricing Pros Easy to customize to what our practice needs Cons Lots of pop ups that can be annoying when trying to invoice quickly Review Source Response from IDEXX February 10, 2019 Hi Nicole, we always appreciate how Cornerstone's flexibility helps users like you. Thanks for the feedback on how invoicing could be improved! DS Deborah S. Practice Leader Health, Wellness and Fitness Used the software for: 6-12 months ### "Worthy of the Purchase!" October 22, 2018 5.0 Pros The software makes your job a breeze. Once you learn how to work the program, it eliminates loads of time to do other important things. The educational help is exceptional along with the customer services program. NO Complaints. Cons Deleting when doing posting could be made more user friendly, even though I feel it is the way it is because of security reasons. Review Source Response from IDEXX January 23, 2019 Hi Deborah, really appreciate hearing how Cornerstone is giving time back to your team. We would love to hear more about your concerns regarding deleting when posting and how it would help your practice. RS Rebecca S. Practice Manager/Owner Veterinary Used the software for: Less than 6 months ### "We are a new user (<3 mths) and are learning something new every day" March 13, 2018 5.0 We are just learning Pros Being a new user, we are most excited about what this program will be able to do for us as we continue to use it. So far we LOVE being able to e-mail records as well as being able to copy and paste into records. The customer service has also been wonderful. I really enjoy letting someone remote in and do the work. Cons One of the things this program doesn't have that our last one was, is the ability to have "hidden entries". We would like to have things in the patient record that we can see, but that we can hide on communications. We would also like to be able to see both (or all) owner names on the same screen Review Source Response from IDEXX February 10, 2019 Hi Rebecca, thanks for your shout-out for Cornerstone and our Customer and Technical Support team. It's a pleasure to help your staff, and great to hear how "little" things like the ability to email from within Cornerstone and copy and paste information into records are so appreciated by your team. CD Chad D. Owner/Practice Manager Used the software for: 6-12 months ### "We are a new clinic changing from an all paper system to computers. " March 26, 2018 5.0 Pros The functionality of the system is great. Customer service is outstanding. Cornerstone integrates very well with the Idexx lab systems. Xcharge is a great help getting everything easily into the system. Cons Issues with updates causing some down time. Some of the features are a couple of steps more than other systems I have used. Review Source Response from IDEXX February 10, 2019 Hi Chad, congratulations on making the transition to working paperless, we're pleased you chose Cornerstone to help you do that. Glad to hear that Corrnerstone's versatility, customer support and integrations are helping you and your team! KK Karen K. Veterinarian Veterinary Used the software for: 2+ years ### "NVH review" October 20, 2018 3.0 I don't use the practice management software much, but it is amazing that we cannot set it up to answer basic queries, like how often we dispense a medication each month. Pros Access from any desktop regardless of who else is working on files Cons Too many steps to access pdf files, too many steps for each task. Especially bad is lack of notification from Idexx labs when a lab test which was requested by telephone (like an add on urine culture) is complete. We have to keep our own written lists to be sure we don't lose track of these tests. Review Source Response from IDEXX January 23, 2019 Hi Karen, thanks for your feedback. We want you to be able to quickly find the information you're looking for too. We recommend you contact Cornerstone Customer and Technical Support to walk through the steps you're taking to access PDFs, there could be an easier way to do that. We agree you should know when tests you added to an order are complete. Using the add-on feature in Cornerstone when you order lab tests will ensure you get those alerts and save you from having to keep a hand-written list! RC Ryan C. Director Veterinary Used the software for: 6-12 months ### "Cornerstone" December 4, 2018 5.0 Pros Easy to use and very powerful. Lots of resources available. Cons not a good e-mail integration. Scheduler is a little outdated and clumsy. Review Source Response from IDEXX February 10, 2019 Hi Ryan, good to hear that Cornerstone's versatility and ease of use are helping the team at Tranquility. We added the ability to email from within Cornerstone, and that's available in the version your practice is on. If you have something else in mind please let us know. The next version of Cornerstone comes out in spring of 2019, and in addition to giving it a fresh new interface we've improved the scheduler as well. Check it out and let us know how you like it! EJ Elissa J. Hospital Manager Veterinary Used the software for: 2+ years ### "Good Software" October 26, 2018 4.0 We are now a VCA hospital and have switched to VCA's Woofware. We no longer use Cornerstone Pros I used it for several years and was very familiar with it. Cons We shared the data base with our sister clinic and some reports could not be separated. Also things like Petly Plans and The program that sent out client emails and reminders could not be separated and only listed one hospital which confused clients. Review Source Response from IDEXX January 23, 2019 Hi Elissa, really appreciate the review and should things change we'd be thrilled to welcome you back to Cornerstone. Please know that we're always looking for ways to improve multi-location reporting. Thank you for the suggestions! AB Amy B. DVM Veterinary Used the software for: 6-12 months ### "Cornerstone Practice Management Review " December 16, 2018 4.0 Pros overall ability to see easily find mulitple things about clients/patients from one screen Cons price management is cumbersome, would like a searchable data base to find out costs of individual products w/out having to generate and search reports would like to search product use base on clients using them and how many sold in a time period, search boxes on reports are difficult to understand or organize Review Source Response from IDEXX January 22, 2019 Hi Amy, thank you for your feedback, especially regarding how you'd like to search for costs. CC Cirillo C. Practice Administrator Veterinary Used the software for: 2+ years ### "Cornerstone Practice Management" October 19, 2018 4.0 Pros Ease of use once learn how to use the software. Cons Multiple fees for various parts of the software. Review Source Response from IDEXX February 10, 2019 Hi Cirillo, thanks for your feedback about Cornerstone's ease of use. SB Stacy B. Office Manager Veterinary Used the software for: 2+ years ### "Cornerstone Review" February 10, 2017 4.0 Customer support is wonderful . They are very helpful with any problems or issues. The software is fairly easy to use. Pros Ease of use and support. Review Source CR Charles R. Practice Manager/Veterinary Assistant Veterinary Used the software for: 6-12 months ### "Good robust Practice Management System" October 30, 2016 4.0 Cornerstone's integration ability from in house lab, merchant services, and IDEXX Lab made it a clear choice for our clinic. It is packed full of features and was easily customized to fit our needs. I'd recommend this product to other clinics with a little computer know-how as this is an advanced system. The learning curve is a little high, but it's definitely worth the time and energy. Oh yeah and customer support is available 6 days a week which is excellent! Pros Customization and Integration Cons Ease of Use and Design Scheme Review Source LD Laura D. manager Veterinary Used the software for: 2+ years ### "Idexx Cornerstone Functionality " December 5, 2018 5.0 Pros Inventory Management was very accurate, and fit the needs of a busy Veterinary Practice. Multi-modal applications for all needs. Interactive boarding module and electronic whiteboard captures charges that are often missed. Cons The price is higher than other programs, and remote access is limited. Review Source Response from IDEXX January 23, 2019 Hi Laura, thanks for your review of Cornerstone! Glad to hear that it is helping you manage your inventory more accurately, and that its versatile features and charge capture are pluses for your practice. AM Alicia M. Veterinarian Veterinary Used the software for: 2+ years ### "Better products available" January 21, 2020 4.0 I have not had a positive experience with this product and do not get good feedback from others either. Pros This is a very difficult product to use. I really do not have anything positive to report. I had to have assistance with its use. Cons This product is not intuitive and relies on heavy training. Unable to get back into use after being away at another practice. Review Source Response from IDEXX June 16, 2020 Hi Alicia, sorry that you've been frustrated by your experience with Cornerstone. We would love to put you in touch with one of our Cornerstone specialists for some training free of charge. Please reach out so that we can set that up! mA michael A. vet tech Veterinary Used the software for: 1-2 years ### "Cornerstone is decent " December 6, 2018 4.0 Pros cornerstone is, imo, a leading developer for practice management. everything you need is at your fingertips. reminders. prescriptions, treatments. There is very little ive encountered that cornerstone cant do. i like this software and would recommend it to anyone unsure of a practice management tool. Cons Occasionally things fail, be it emailing records or importing records. ive never had issue getting it resolved though. Review Source Response from IDEXX February 10, 2019 Hi Michael, thanks for the props about Cornerstone's versatility, and our team's responsiveness! MG Mel G. Practice Manager Used the software for: Less than 6 months ### "Great trainer, great product. We are still working out the kinks but so far it has been positive. " March 29, 2018 5.0 Pros The software is, for the most part, user friendly and custom to the vet world. I really like the lab integration-when it's functioning properly. Cons There are some glitches with reminders, lab issues, document issues, import issues and keyboard issues. Most of which have been solved but not without hours of support; others we are still working on on a very regular basis. Review Source Response from IDEXX February 10, 2019 Hi Mel, we're proud of our trainers, so it's great to hear they've been helpful for the team at Northwood. We hope the kinds you mentioned have been worked out, please keep us posted! JT Janet T. Communications Manager Used the software for: ### "Horrible!" November 10, 2015 1.0 Don't even think about starting out with this software. Buggy, slow, and if I could give customer support a negative review I would. Our hospital has lost literally thousands of hours to trying to Macgyver this junk into working. It has always been inefficient and had the feeling that it was kludged together, but now, months after upgrading to the recommended latest server and version of Cornerstone, it still isn't running properly, and Idexx shows zero inclination to help us. It fails to properly transfer from the lab to records. The server needs to be constantly restarted as the latest version leaks memory and eventually the server grinds to a halt. The accuracy of our records is becoming compromised, and the frustration of dealing with Cornerstone as our backbone is having an impact on morale. We are a seven vet hospital with 22 workstations, and we are now actively inspecting alternatives. Review Source HM Howard M. owner Used the software for: ### "terribly written software" January 7, 2016 2.0 I wrote my own software that ran my 3 hospitals for years. But being a full time programmer and practicing vet and IT department became too much so we switched to Cornerstone. As an amateur software developer i think Idexx should be ashamed of their product. It has some nice features but so poor to use. You need to click 3 ok buttons to record a weight, and that's typical of how this software is set up. It doesn't follow Microsoft's basic use patern so it is difficult to learn and kludgy to use. Idexx bought this software to sell their lab work. I've heard rumor that no one at idexx really knows how to modify the software so forget about updates fixing any basic problems. I have it because i got it for free with lots of computers just because i signed up to continue using their lab. When my 5 year stint is up, I'll look at another software package because this one stinks. Review Source KT Katie T. Vet Veterinary Used the software for: 2+ years ### "Use the server based hardware and digital whiteboard." March 15, 2017 5.0 We love the digital whiteboard. Phone customer support is great and a very powerful system!! We have not used the cloud based system - so no beta there! Pros Very powerful! Cons Refresh speed. Uploading digital images is a bit of a pain! Review Source LD Lisa D. Practice Manager Used the software for: ### "Absolute Nightmare" December 9, 2014 1.0 Worst software I have ever used in my many years as a practice manager. Software is horribly buggy, crashes constantly, loses medical notes, changes prices, deletes items from patient visit list, and the problems go on and on. Their support people have been out to our practice for 12 hour days at a time on multiple occasions as well as making us spend hours on the phone with them trying to "assess the problem", to no avail. They have blamed it on our "workflow", "environmental factors", our cell phones being too close to the computers (???), and much more, but never admit that perhaps it is Cornerstone's issue. We want the software removed and our money refunded, which they refused. The next step is a lawyer. Just horrible. Review Source HC Heather C. Used the software for: ### "Great system to ease into paperless documentation " January 5, 2017 5.0 I used this system at a veterinary clinic I worked at. This program has a vast amount of functions and can be used for more than just basic appointment scheduling. Great product to start your way to a paperless filing option. Cons A representative of the company came to talk to us about this new software. She answered A lot of questions and helped us navigate through some basic business functions, but I would have liked her to provide more time or a second day to assist us with this new system. Great software- but be sure all employees have enough time to learn all the great things it has to offer! Review Source VW Vanessa W. Receptionist Veterinary Used the software for: I used a free trial ### "Easy to use" July 9, 2021 5.0 Pros Recommend completely helps schedule appointments and keep records Cons No complaints about this software what so ever Review Source Response from IDEXX July 23, 2021 Hi Vanessa, so glad to hear you are a Cornerstone fane and that you recommend it to other veterinary practitioners. Thank you! DT Duke T. Used the software for: ### "The Good and The Bad" April 6, 2017 4.0 Cornerstone is a complex, robust, PIM system with both high and low points. Cornerstone support is top notch and the development team is always working to implement enhancement requests of their user base. The reminder function of Cornerstone is the best I have used. Gets the job done in day to day practice. I look forward to seeing what they bring to the table with each update. Review Source Response from IDEXX February 10, 2019 Hi Duke, thanks for the shoutout for Cornerstone's versatility as well as the support and dev teams! Keep watching for new updates! Similar Products Featured