# Page 4 | ezyVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is ezyVet the right Veterinary solution for you? Explore 277 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews --- ezyVet 4.6 (277) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of ezyVet ## Showing most helpful reviews Showing 76-100 of 277 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Chivae B. CSR Veterinary Used the software for: 1-2 years ### "Why can't human care have a comparable program?! " January 17, 2023 5.0 being able to add patient/client demographics quickly. Update medical HX fast enough that within seconds its back to the ER doctors, spell check for medical terminology, getting messages to exactly who I need them to get to and knowing they got the message. WAY.TO.GO.EZYVET! Pros As someone who recently transitioned from 17 years in human care to veterinary care, the only thing I have ever known is hiccups and confusion. Every program we used ( even with the leading health care company in my state) took what seemed like hundreds of times reading manuals to even get through daily tasks, Would time out, or simply not work. That was the norm until coming to MedVet. One of the things that held me back is the thought of learning yet again, another program to give me the upmost of anxiety. The fact that this program is so easy to use, we can spend more time with pets and caring for clients which is why we got into the field in the first place! Cons I can't think of anything that truly bothers me. Review Source Response from IDEXX February 16, 2023 Hi Chivae! Thank you for taking out the time in providing this heart-felt review! It's unfortunate to hear how your past experiences have been difficult. We're glad that ezyVet is providing you with a much better experience and allowing your clinic to put more time on what matters! We wish you all the best, The ezyVet Team. JP Joanna P. Veterinarian Veterinary Used the software for: 2+ years ### "Love love love ezyVet. Did I mention I love ezyVet? " May 11, 2020 5.0 Pros Thank god for the cloud! I can write notes and arrange prescriptions from home, the local cafe, hiking in a park, or anywhere that I have internet access. I'm no longer chained to my desk in the clinic. The integration with our send-out reference laboratories and in house lab machines and xrays is great, as the integration with SmartFlow makes streamlining workflow and capturing charges for surgeries and hospitalized patients so much easier. Emailing and texting directly from the software is a great feature, no need to re-write the whole conversation down into the medical record. Automated appointment reminders by SMS are sent daily and when owners reply, their appointment is automatically confirmed in the schedule - saving so much time for reception and resulting in so many fewer no-shows. The online client portal allows people to make appointments themselves, check their pet's vaccine status, tracks their weight and vitals for every appointment, and displays all medication history and client handouts as well as any other parts of the medical record that we want to share. Updates are frequent and they're very responsive to suggestions for feature upgrades. The support is incredible. They probably know me by name after all the calls I've made over the past 2 years, but there's only been a couple of times they couldn't find a solution for me. And it's beautiful to look at! Cons The written help guide isn't great so if I can't figure out how to do something I need to call in or request a ticket. The formatting options for emails and documents are pretty basic. Inserting jpgs into a document is time consuming and not very user friendly. Pdfs cannot be uploaded as a document template without converting each page into a separate jpg. Last time I checked, the dental chart didn't count as part of the medical record - not great when you're sending records to other clinics. Currently, although SMS text replies are automatically imported into the medical record, email replies are not. However I understand they are working on this, yay! Alternatives considered [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Reason for choosing ezyVet I had used both software products previously and neither one of them were as user friendly or feature-rich or beautiful. Yes, beautiful. If you have to look at the screen all day, it should be colourful and clean. Review Source Response from IDEXX May 14, 2020 Hello Joanna, Thank you for your great review! It is great to see you and your clinic getting the best out of ezyVet. You'll be glad to know that the help guides are something that have just received a massive upgrade so watch this space. I've also shared on your feedback among the team. Expect improvements as we roll out our new updates. Sincerely The ezyVet Team LJ Laura J. Practice Owner Veterinary Used the software for: 1-2 years ### "Perfect Choice For Start-Up Small Animal Practice" July 22, 2020 4.0 We had a lot of kinks to work out in our start-up vet practice, as you might imagine, and although I had some minimal prior experience with Ezyvet and has been working for weeks to set up our practice on it... there were too many problems to count initially and that made me glad we did NOT go with PayJunction Their integrated merchant processor, or we would Have had a lot of invoices we could not have easily gotten paid for at time client and patient were ready to leave! That said.... now. A year later it would be fine. I do love the program now that I am feeling more confident using it, we literally discover new things we can do on it or ways of doing things differently every week. If I had to choose a practice management software again, I would still choose EzyVet. Pros \- Amount of personalization that could be done - Removal of redundancy for invoicing - no missed charges as items in record go to invoice directly - Cloud based - safe from ransomware - integrations available for test requests and results - online client booking - texting and emailing client from in program - Great tech support at all hours - thorough training during program set up Cons \- Newness means a lot of other programs don’t integrate with it, yeT (and May net ever) Lots of difficulty getting systems integrated Initially, but once they were, they worked well - Costs per text through program Adds up fast - Training videos went too fast for staff to easily follow during training of new employees - Fact that programs like Smart Flow work with EzyVet, but are not part of it so have separate monthly fees. We are a small practice and can see value in Smart Glow, but due to small practice so ze, it is not worth the additional expense. - Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Reason for choosing ezyVet Once I saw the available personalization and cloud based status I easily made my decision early then questioned every vendor and equipment and software company I was doing business if it worked with Ezyvet and made my decisions to work with them or not based on if they played nice with Ezyvet. Review Source Response from IDEXX July 30, 2020 Thanks for your great review, Laura. It's great to hear about your experience with ezyVet, bringing in a new practice and growing as you go. We recognize the importance of integrations bringing technology together and simplifying vets' lives. As such, expect to see more and more new integrations coming on board, along with our fortnightly new feature updates. Thanks again for your feedback it's the voices of customers that most help us guide our product development. Sincerely The ezyVet Team Milinda L. Veterinary specialist Veterinary Used the software for: 1-2 years ### "The cloud-based software I've been waiting for" April 9, 2020 5.0 EzyVet has enabled our practice to run much more efficiently. There are never lost charts. It is easy to fix mistakes like duplicate client records. Having specific therapeutics set up with billing triggers means fewer missed charges. The time savings have been substantial. Pros I love being able to log in from anywhere! If I communicate with a client from home, I can log it in the patient's record right then and there. The software is quite intuitive to use. I LOVE that we have billing triggers linked to Therapeutics/Procedures so that, as we enter a patient's medical record, we are automatically adding charges to the bill to correspond with what we've done. It has been very easy to adapt our record keeping. The templates and shorthand have saved me a ton of time. I like the ability to customize the medical record format a bit; i.e., we have our "Patient History labeled as "Subjective" and "Physical Examination" labeled as "Objective" to maintain consistency with traditional SOAP formatting. I like being able to easily create customized forms. All of my patient data and medical records were imported from our previous software, so no information was lost. Cons It's expensive (but worth it). It would be great if the time clock feature could highlight days when an employee worked >8 hours (or >10 hours for alternative work week practices). I'd like if a linked communication could be moved from one visit to another. I'd also like to see consistent formatting for phone numbers so no matter how they are entered they look the same in the software. There are almost too many reporting features; I haven't learned the nuances of the differences between financial reports (Payment Revenue vs. Invoice Revenue for example). Review Source Response from IDEXX April 15, 2020 Thanks for your great review, Milinda. It is wonderful to hear you and your team are getting great value from ezyVet, especially at a time like this when everyone is having to adjust to new work dynamics. Please keep this sort of feedback coming. I have shared it with ezyVet's wider team, as it is exactly what helps us refine our next versions of the software. Stay safe The ezyVet Team JE James E. Owner Veterinary Used the software for: 2+ years ### "Powerful veterinary software that can take you to the next level " April 22, 2022 5.0 EzyVet allows us to communicate better with out clients, have the information we need at our fingertips weather on the road or in the clinic and keep seamless data with our accounting software. Pros Ezyvet is one of the most powerful PMS I have used and it's constantly evolving to meet the needs of its users. Combined with its ease of navigation powerful reporting and portability (all you need is a internet connection) it would be hard to consider any of the other market options. Cons The only downfall with ezyVet can be the shear size of it. Having made the switch to ezyVet 4 or so years ago and having overseen the implantation and maintenance I tend to forget just how much it can do (and dose) and for new users it can be a little overwhelming. That said very consistent formatting means that when learning a new section of the system everything feels familiar and our new users are normally up and running after a couple of shifts. Alternatives considered [RxWorks](https://www.capterra.com/p/10010759/RxWorks/) Reason for choosing ezyVet Functionality and price Switched from [VetlinkPRO](https://www.capterra.com/p/150969/VETLINKSQL/) The original SW was no longer meeting our needs both in terms of functionality and access. Review Source Response from IDEXX May 13, 2022 Hi James, Thank you for taking the time to leave this lovely review. We appreciate the feedback and great to see you are having a positive time with ezyVet. All the best, The ezyVet team SK Sam K. Office Manager Veterinary Used the software for: 1-2 years ### "Worth the switch! HVMS to Ezyvet" December 21, 2021 5.0 The best part about this company is the innovation and their superb customer service. 24/7 friendly support that can quickly answer any needs and get your questions answered without having to sit on hold for forever. Pros The calendar, scheduling, internal memos, Dashboard features, clinical layout make each staff members workflow efficient and easy to trace so other staff members can follow up and assure all tasks and patient care is completed Cons The records and financial data are sometimes difficult to get. Not as streamlined as I would like Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[HVMS](https://www.capterra.com/p/96541/HVMS/)[easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing ezyVet Price, ease of use, customer service, promptness and responsiveness, ability to accommodate both our equine & small animal clinic and their unique needs Switched from [HVMS](https://www.capterra.com/p/96541/HVMS/) HVMS Couldn't accommodate the needs we had for our small animal clinic in their PIMS. Review Source Response from IDEXX January 9, 2022 Thanks for leaving this lovely review Sam! We are very pleased to hear that you are enjoying your experience with ezyVet and that it was worth the switch. Glad to see you and the team are experiencing an increase in your workflow efficiencies. Thanks again! Sincerely yours, The ezyVet team JD Jerusha D. Practice Manager Veterinary Used the software for: 1-2 years ### "ezyVet for Equine Veterinary Medicine" September 1, 2021 5.0 Overall, we love ezyVet. It has made our day to day work flow extremely fast & easy. We can handle increased work loads because the software is versatile, customizable, & intuitive. It is also greatly helpful in managing the financial/collections side of the business. Pros Ease of use, ease of data back flow through 3rd party integration, easy of changing between Client/Patient/Financial/etc tabs, ease of reporting, ease of use of the records tab, & more! Cons This software is definitely geared toward small animal and in office use. If they want to attract more equine practice clients, they need to make changes (some I've explained previously & in this review). Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[HVMS](https://www.capterra.com/p/96541/HVMS/)[easyVET](https://www.capterra.com/p/134498/easyVET/) Reason for choosing ezyVet Ease of use, general functions were easier & more intuitive Switched from [Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/) Cornerstone was out of date & again not geared towards a mobile equine practice. It was not customizable & often created frustration in the usage of it for day to day tasks. Review Source Response from IDEXX October 27, 2021 Thanks for your awesome review Jerusha! We are very pleased to hear that ezyVet has made your day to day work flow much easier and faster to manage and you can now handle increased workloads. Once again thank you for taking the time to share your feedback. Cheers, Team ezyVet JR Jennifer R. Veterinarian and Owner Veterinary Used the software for: 1-2 years ### "Best software for automating your practice!" June 23, 2022 5.0 Having the ability to manage client communication, recordkeeping, referring veterinarian communication, invoicing and practice managment all in an easy to use program has been critical to the function of my practice. Adding staff at some point may be an additional help but using ezyVet gives me the piece of mind and ability to run my business while offering the work/life balance that I need maintain my practice. Pros The best part of ezyVet is how customizable it is to support your unique practice concerns. I am a solo practitioner and recently changed to a specialty practice specific to veterinary rehab, chiropractic, pain management and sports medicine. Given that my new pursuits do not require staffing to complete most of my visits, the use of ezyvet has allowed me to automate almost all of my front desk duties as well as administrative tasks such as practice accounting, end of day, marketing and client communication. My practice is also partly mobile, so the ability to be cloud based and take my system anywhere on any device has been critical to my function. Cons The onboarding was a little challenging to coordinate due to my specific schedule but most of it was self guided and reasonable to work through. The image annotations are not currently included in a medical history print out which would be a welcome update for my type of practice. The few glitches that I have encountered have been more to do with the specific task not being configured correctly and were quickly found and fixed through a support ticket. Switched from [Vetport](https://www.capterra.com/p/92897/Vetport/) Lack of tech support and customizability, as well as concern over data security Review Source Response from IDEXX July 24, 2022 Thank you for this lovely review Jennifer. We really appreciate it! Its great to see that you are enjoying using ezyVet and that we are able to help you automate your administrative tasks. All the best, The ezyVet Team DB David B. Co-Owner / Veterinarian Veterinary Used the software for: 6-12 months ### "Best PMS. I wish I would have switched sooner." May 16, 2023 5.0 Amazing. This company rocks and I hope they continue with there current model. This has the potential of being the bench mark software to compare all others. Pros The customizability of the software in every aspect is amazing. You can get as creative or basic as you would like. I also like the autofill functions and snippets. Cons I would like to see a better online portal, possibly through an app. People LOVE apps and the ability to access their records, medications, appointments, etc. for their pets (possibly even with notifications/reminders) Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/)[Digitail](https://www.capterra.com/p/167764/Digitail/) Reason for choosing ezyVet Functionality and efficiency. Integrations were amazing and the way we could customize it left little room for needing other third party software's (which saved in cost). Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Needed a cleaner more accessible software. Was looking for efficiency and ease of use. Review Source Rene R G. Founder/ CEO Used the software for: 1-2 years ### "Excellent customer service. Innovative platform. The future of the veterinary practice. " April 2, 2018 5.0 Pros During 2015 and 2016, we tried multiple cloud-based platforms (Idexx Neo, Vet Blue, E Vet Practice), before we settled into EZYVET in April 2017, and have never looked back. EZYVET was able to handle our transition seamlessly, and give a lot of great support. That is one of the best things this company. They provide excellent customer service and are very responsive to any requests. Their platform is very user-friendly, and I love having access to all our patient information, from home. One of the features that we absolutely love is their automated texting and email reminders. This is a very powerful tool in the software, and we have seen the number of appointments made in our practice go up 30% in the past year. We attribute this to the features of this software. That is very exciting for a practice such as ours, who relies so heavily on non-verbal communication with our clients. Currently, between texts and email appointment requests, we are finding that almost 50% of clients are requesting and making appointments through emails and texts (and not phone calls). This is the future of veterinary practice, and EZYVET is ahead of the curve. They also have an online booking system feature which is very exciting. We have a BOOK ONLINE button on our website that automatically creates a new client/ patient profile directly onto the software. Another great feature. Very happy with the software and the customer support. Cons Works optimally on google chrome. Not so great on Safari (for MAC users), but EZYVET support has been very responsive to this, and its improving daily. Online scheduler is a work in progress. But progress has been made. Review Source Response from IDEXX June 26, 2018 Thanks for your awesome review, we're always looking at ways that we can improve and the Customer Portal has been undergoing constant developments improvements DA Dean A. Veterinarian Veterinary Used the software for: 2+ years ### "Fantastic customer support! " June 4, 2019 5.0 I have really enjoyed working with the people at Ezyvet. Their customer service has been superior. Their software has helped us treat and track patients better. We've been able to reduce losses from missed charges. We've been able to see what makes us money and what doesn't. It's made a huge difference in my IT stress. I would recommend this software to any clinic of any size. Pros The customer service is second to none. Anytime day or night, you can get someone that can help. They are able to walk you through problems quickly. The system is very reliable. We don't need customer service often, but when we do, they are quick, helpful and friendly. The software is easy to use. New employees are quick to catch on how to use it. Some things are called different since it's out of New Zealand. It doesn't take long to figure it out. The layout is intuitive. The tabs are easy to move through. Integrates with different lab equipment and white boards. No one has to go back and enter lab results. They automatically drop into patient records. This saves a lot of time and effort. Records are permanent. Even though changes can be made, there is always a log of what changes were made so you can use them in court if needed. No updates required. The software is constantly updated and online so you don't need to keep upgrading servers. The cost of the software use is less on an anual basis than the service contracts with other companies. Cons Terminology is different. This is really minor and it's easy to get used to. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/)[Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/)[Cornerstone Software](https://www.capterra.com/p/99976/Cornerstone-Practice-Management/)[IDEXX Neo](https://www.capterra.com/p/145988/IDEXX-Neo/) Reason for choosing ezyVet Overall ease of use, online service, Customer service, Completeness of the software, cost (computers, service contracts, subscriptions). Review Source Response from IDEXX June 6, 2019 Thanks for the great review Dean! We are so delighted you are loving ezyVet. We will be sure to pass on the kinds words to the Support Superstars too, this will put a smile on their faces for sure. Kathryn D. CEO Veterinary Used the software for: 2+ years ### "Great customizable EMR for the computer savy" September 27, 2022 5.0 I have utilized this software as a medical director, associate, and now as a business owner. I was part of the initial implementation in all three roles with three different companies. Pros The ability to customize your interface and create templates for EVERYTHING is absolutely amazing. As someone with ADHD these features paired with the many automated processes make my life SOOO much better. Cons There are a few minor tweaks that I would recommend in function, but overall the only pro is that there is a steep learning curve if you are not already pretty comfortable with computers. Reason for choosing ezyVet I found the customizing and template system much more helpful to improve productivity. There was also more flexibility in integration than other products. Review Source Response from IDEXX October 2, 2022 Hi Kathryn, Thank you for your lovely review! I'm so glad that you are able to experience and enjoy the extensive customization that ezyVet allows, and that it has helped your clinic(s) to improve productivity. I hope that as we continue to roll out additional releases that we are able to address some of those minor tweaks that you mention to even further improve your experience! Kindest Regards, The ezyVet Team AR Amanda R. Veterinarian/Practice Owner Veterinary Used the software for: 1-2 years ### "No more piles of charts on my desk!" August 13, 2019 5.0 We have captured a lot of "missed" charges with ezyVet and that is always a positive!!! It has also improved our efficiency and I no longer have days of unfinished charts on my desk. I enjoy the software and am happy. Pros Overall I love the software, once we have customized it for what we need it helps myself and my team be more efficient, miss less charges, and have more detailed records. I am very pleased with the transition and feel that we made a great choice switching from IntraVet. I can easily access the software from anywhere, including my phone or tablet at home in a pinch and feel very comfortable with the security that they offer. We can easily email or text clients directly from the software, so it cuts down on time sucking procedures where we had to print items out, scan them and then email or fax to the client. Cons I have very few pet peeves, the biggest being that there is no "minimum" pricing for medications. This is problematic for many of our injectable medications and we had to create a lot of extra codes based on weight classes for certain meds to make sure that pricing was fair for all weight ranges. There has been a feature request for this since before we changed software and I do not feel that it would be hard to implement. Switched from [IntraVet](https://www.capterra.com/p/92882/IntraVet/) IntraVet was no longer efficient for us, and we had an issue with our server being hacked despite our best efforts to secure it. The software was outdated and we could not easily communication from it to clients, and the lab work and other items did not integrate easily. I had used IntraVet for almost 20 years and was reluctant to change from what I knew, but I am glad that I did. Review Source Response from IDEXX August 20, 2019 Hi Amanda, Thank you for your great feedback! We're happy to hear you've made a good transition from your previous software. We've looked into your "minimum" pricing concern and have added a guide to our knowledge base. We look forward to helping you grow so keep us in the loop on any other ways we can help! Regards, the team at ezyVet Richard G. Owner Veterinary Used the software for: Less than 6 months ### "Don't buy in." April 9, 2021 2.0 One of the worst companies I have dealt with in business. They are in it for the money. They knowingly lock you in to a contract that you can't get out of. Then they do not complete their portion of any work but if there is a delay it is all on the user. Once you finish implementation, you are on your own to just figure it out. Pros The features they sold us on will be awesome if they worked. The ability to work between multiple sites. The ability to control inventory over multiple sites. Cons There is absolutely no help in setting the software up. They charge ALOT of money for this phase, but it is all DYI. The implementers don't know their own software. No two people can tell you the same thing. Most of the time they contradict themselves. You have to learn how to set up the software and use the software on your own by watching videos. The videos don't match what the implementers say, nor do they match the quizzes in the training. It does not do what they say it will do. Alternatives considered [Rhapsody](https://www.capterra.com/p/203148/Rhapsody/) Reason for choosing ezyVet Monthly cost. But due to hidden fees, they probably ended up the same in cost. Also rhapsody had a third party doing reminders and the wellness plan. Switched from [VIA](https://www.capterra.com/p/92880/VIA/) We wanted to go to a cloud based software that would allow us to manage clients, patients and inventory in one place. We also wanted to bring reminders and our wellness plan into the system to alleviate issues that have developed with third party software. Review Source Response from IDEXX May 18, 2021 Hello Richard, We are terribly sorry you did not have the experience you were after. Our onboarding team goes above and beyond to give new customers the best possible start to new software. Thanks for sharing your feedback. The ezyVet Team DG David G. Owner Veterinary Used the software for: 2+ years ### "Look elsewhere " July 5, 2020 3.0 This has been one of worst softwares I have ever experienced. Pros Cloud based and their fluff up talk about how they are staying in front of the market place, customer support, ease of use, etc. Cons Everything. False promises of being a easy software to integrate with other software providers using their API integration. They are very restrictive on who they will actually integrate with, they hold your database hostage. Customer support is awful, most of the ones you talk to is there first day with no training. Wellness plan management is a nightmare. This list could go on and on. Stay away. Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) Reason for choosing ezyVet Seemed like the best option and was highly recommended from our veterinary exclusive accountants. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) Cloud based and all the other false promises EzyVet talked about. Review Source Response from IDEXX August 2, 2020 Hi David, We are sorry to hear you haven't had a great experience. With regards to your data, you can export it directly from ezyVet any time using the Records Export tool (Admin section). Data sovereignty is vital and why our legal terms and conditions state that you own your data. Here are a couple of key reasons we have all integrations going through the API, rather than the database directly: Speed: interacting with the database directly can slow the system down. Security: the database is an attack vector for intruders (hence why many server-based systems have issues with Ransomware). As far as 3rd-party integration partners, we need to be careful who has access to clinic data and also look out for the little guys. Many clinics do not have the legal expertise to understand what some of these third-party companies are able to do with their data (i.e. sell it to other parties). Hence any 3rd-party integrations go through a rigorous vetting process. Best The ezyVet Team eN emily N. Licensed veterinary technician Veterinary Used the software for: 2+ years ### "Quick and Efficient " September 15, 2022 5.0 It has made charting and finding records very easy. I keeps things very organized in a high volume environment. I love how each clinic is able edit the software to their liking Pros I have used this product at multiple other clinics in a emergency setting. I have found that the software is not only very easy to use (hence the name of the company), but it helps keep everything organized in a high volume setting. Cons I personally don't have any issues with the software. Any issues i have would be toward the admin team that set up the program and chose how they wanted it to run. Switched from [Covetrus Impromed](https://www.capterra.com/p/95888/ImproMed/) The old software was very slow and took more time to do things. It had tabs for everything, it was too much they needed to condense the information so that doctors and technicians could move through quicker. Review Source Response from IDEXX September 28, 2022 Hi Emily, Thank you for your lovely review! We love hearing from our customers about how ezyVet has made their lives easier at work. We hope that you continue to enjoy using ezyVet! Warmest Regards, the ezyVet Team KB Kat B. Senior Hospital Manager Veterinary Used the software for: 2+ years ### "Advanced features to support growing practices" May 10, 2023 5.0 I have been using Ezyvet for 6+ years and I am overall satisfied. It supports our 5 growing practices. I would love to see feature requests being responded to in a more timely manner and a higher investment in client service akin to what was provided in the earlier days of implementation. Pros Reminder system and appointments are easy to use and have a big impact. The e-bookings are great and are like having a virtual receptionist. I would like to see an integration with the ability to take payments upon the time that the client books an appointment with the client financial file also being updated. Cons Cost prohibitive with adding users. I strongly feel that there should be a cap in regards to cost for the number of users that are using the system, especially when some users have to be entered as resources/providers. Frustrating when it comes to planning guides as it tends to remove planning guides when an appointment resource is adjusted manually. Reporting for third party integrations should be allocated to each division and not lumped into one report. For Example, Mercks parasite prevention report. Reason for choosing ezyVet Supports our multiple clinic-needs Review Source SV Shannon V. Practice Manager Veterinary Used the software for: 2+ years ### "Best choice for our practice" June 13, 2022 4.0 I think ezyVet has been beneficial to our practice. The automated tasks have been especially useful in sending reminders to clients. I also like that they have added the ability to send payment links to clients. The more we can do to make things easier for our clients, the better Pros I like that the software is constantly changing and that most things can be customized for our needs. Cons ezyVet isn't able to configure some of the ways that I prefer to set up pricing. At times, I've needed to be a bit creative in order to price things how I would like while also keeping accurate inventory. Alternatives considered [Hippo Manager](https://www.capterra.com/p/134667/Hippo-Manager/) Review Source Response from IDEXX June 20, 2022 Thank you Shannon for your review! We strive to ensure that our software is being updated in ways that are most beneficial to our customers, so we are glad that you're finding our options in customization and remote payments helpful. Our product team is always looking for ways to improve our setup and functionality of pricing, so your feedback is very helpful. Please also feel free to reach out to our support team, who are available 24/7 for any help or tips on making ezyVet work best for you! Kind regards, The ezyVet team RD Ruby D. Hospital Admin/Owner Veterinary Used the software for: 6-12 months ### "Very happy with this software!!" June 4, 2019 5.0 Well... The trainers were the perfect pair for our practice. They were patient and informative the whole week they were here and made the whole experience from the set - up to the delivery so much easier. So far the customer service has been great. Pros After checking out several cloud-based softwares, traveling all over Arizona to see them all in action and doing all the demos... we finally decided on Ezyvet. We did not make the decision lightly as we have been down this road before only to be very disappointed in the software. I loved the ease of the training and how fast we all learned the system. This is our 3rd software change in 20 years and I am happy to say that the transfer to ezyvet was by far the smooth and easiest! The training was key! We are more efficient in everything we do. We all love that this is a cloud/web-based software that we can easily take it on the road as well as finish up charts at home if needed. Our "on call" emergency techs love that they can look clients up at home to help them with questions on medications etc. Top it off with Smart Flow Sheet and WOW it is awesome! We have really enjoyed the software and feel its just only going to get better. Cons There are a few minor difference in this software that we are not used to. There are some minor changes (or add ons) that I would suggest, however there is a place on the HELP tab where you can put in changes and have them voted on and possibly added. But nothing that I haven't been able to work through or find another way. Reason for choosing ezyVet It had all the "bells and whistles" that we require for our hospital along with the time clock, boarding and inventory modules. I was happy with the price as well as the extensive training we were going to receive. They knew my issues and heartache from previous promises with other software programs purchased and they walked me through the whole transition to make me feel confident in my decision. Review Source Response from IDEXX June 6, 2019 Thanks Ruby for your review! We love having you and the team at Kingman part of the ezyVet family. We are so happy to hear about all the things you are enjoying about ezyVet, especially after your disappointing journey with your previous software. Please do continue to use the feature request forum and send us your feedback for improvements. II Ian I. Operations Manager Veterinary Used the software for: 6-12 months ### "Revolutionise your Practice with ezyVet & Vet Radar" February 21, 2022 5.0 We have had the most amazing experience with ezyVet from implementation all the way to go live and now working with the software on a daily basis, the support given has been outstanding and always easy and willing to help Pros The integrations available have revolutionized our workflow. i.e. Idexx IVLS integration and Vet Radar have ensured that we reduce the amount of time and admin spent in writing up records. a reduction in physical paperwork as all records are now stored electronically, recorded at the time of treatment. Been cloud based it has reduced our IT hardware requirements. Cons having an accounting package as part of the software would be a great benefit. Reason for choosing ezyVet ezyVet is the whole package with very useful integrations that has allowed us to streamline our patient care through Vet Radar and thus provide a seamless flow of information and and reduced missed charges. Review Source Response from IDEXX February 23, 2022 Hi Ian, Thank you so much for taking the time to leave this lovely review. We are pleased to hear that ezyVet and our integrations have revolutionized your workflow and streamlined your patient care. Thanks again, The ezyVet team CB Chanelle B. Head Veterinary Nurse Veterinary Used the software for: 2+ years ### "I love Ezyvet" August 10, 2022 5.0 I honestly love Ezyvet. I have found it much better than the system we previously used, easier to keep track of everything, and it's all in one place as opposed to multiple different pieces of software. Pros I love this system. It's easy and makes the work day run smoothly. It's great being able to access it from everywhere, not just certain computers, and I love being able to put in fear scales for our patients. Everything about this system is just easy and I love it. Cons It took a while to learn, it wasn't the easiest software to get a grasp of, and ironing out all the kinks, but I think that will be the same for anyone that changes from one software to another. Review Source Response from IDEXX August 29, 2022 Hi Chanelle, Thanks so much for your review! As you mentioned, it can take time to get ezyVet set up to function exactly how your clinic needs, but we are glad that you've got it working to help you work easily in an efficient practice! Kindest Regards, The ezyVet Team DB DesChene B. Owner/Radiologsit Veterinary Used the software for: 2+ years ### "Flexibal and versitile hospital softwear" January 26, 2023 5.0 We use this program for scheduling, record storage, communication with client and rDVMs, and payment. Pros I love that it allows for us being a referral clinic and includes the rDVM info as well as the client to be stored in association with the patient. I love that there is usually more than one way to achieve the same outcome - since everyone's intuitive is different this helps many different users to function efficiently. Cons I don't understand the billing set up, and its hard for me to find the right key words to search in the help section. Reason for choosing ezyVet Ease of use. Review Source Response from IDEXX February 16, 2023 Hi DesChene! Thank you so much for your lovely review! We're thrilled to hear that ezyVet is providing you with a great experience. Please feel free to call us to support you through the billing set up or other difficulties you're experiencing. We're always happy to help! Kindest Regards, The ezyVet Team. MB Michael B. Director/Owner Veterinary Used the software for: 2+ years ### "There is no comparison - ezyvet all the way!" July 1, 2020 5.0 As we endeavored to use this system thoroughly we had some initial teething issues however together ezyvet and ourselves worked together to work through them. The experience now is that we have a great system that fulfills our needs and then some, more industry partners are integrating with ezyvet and it will be better when more join. The team are experienced with the system and forever gaining knowledge and confidence. Pros Many things to be honest... off the top of mt head (it was several years ago)... I completed extensive research at the time as this is what I do and not forgetting it is a big investment especially in time and infrastructure in any business so here are my reasons ezyvet won hands down. Cloud based (reduces updates for terminals), Amazons AWS multi-billion dollar security infrastructure (eliminates ransomware), Complete freedom regarding integration e.g. own website etc., Geared toward development with 40 odd developers employed (Circa 2016) (only going to get better), Clients have the ability to request features to include/'improve' the software and last however certainly not least - the Support is the best I have experienced. (I wouldn't have made it through without you guys!!) Cons It's not that I dislike this element as it's actually a positive. Ezyvet has a huge amount of functionality if you wish to use it... however this does mean it takes some time to learn all the idiosyncrasies what this system can do for you. If you are prepared for this, do your pre-implementation homework, implement well and allow time for your team to absorb the inevitable 'change' you will fare better than most. Reason for choosing ezyVet See above Review Source Response from IDEXX July 7, 2020 Thank you for the great review, Michael. It's great to hear you are enjoying the switch to ezyVet. You are right about the growth side! We have twice as many developers today and the pile of new features & updates in our pipeline is endless. These will bring real value to teams like yours on the coal-front so watch this space! Thanks again The ezyVet team JJ John J. Practice Manager Veterinary Used the software for: 1-2 years ### "Happy overall with our transition to ezyVet" August 11, 2020 5.0 Making the switch to ezyVet has been a positive one. We went from needing to outsource several specific tasks to being able to manage these all through our PMS which is awesome. Despite in-house training and recorded webinars, I feel it takes 6-9 months to hit your stride and be comfortable with the program (if you are trying to use it to it's fullest capabilities!) Pros Cloud-based is becoming more and more essential these days which was the driving force behind us making the change. EzyVet stood out among it's competitors due to our robust the software was in direct comparison. Workflow is certainly different than what we were used to but after the initial adjustment has been a change for the better. Ability to standardize templates and generate billing triggers really helps with overall team efficiency. Support is accessible and ezyVet is always making improvements and seeking feedback which is very much appreciated. Cons Being that ezyVet was designed for large scale referral and emergency practices, certain features appeared to be an oversight. Day practice type features: Wellness plans, SOC/reminder systems had quite a few bugs that had to be worked out which resulted in many frustrations early into our conversion but were sorted out over several months time. Certain support issues require escalation to senior support which can add on extended periods before a resolution is reached. Alternatives considered [Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/) Reason for choosing ezyVet Features available. Review Source Response from IDEXX August 19, 2020 Thanks for your great review, John. It's great to hear the move to ezyVet is working out well for you and the team is making the most of the new workflows. As you said, it can take some time to take in all the extra functionality but our Support team is available 24/7 to answer any questions. Thank you too for your patience around new feature roll-outs. We have a fortnightly publishing cycle for updates and sometimes it can take an additional fortnight to get it right. Thanks again for your feedback. Sincerely The ezyVet team AP Amber P. ezyVet Coordinator Veterinary Used the software for: 2+ years ### "ezyVet Practice Management Software " April 12, 2024 5.0 I find it a good PMS, it is something that I use daily and I am happy with it and it does actually serve us well. Pros I find it easy to use, customizable, efficient and it solves almost every issue we have. Cons Sometimes, the slowness can be an issue on larger sites. Alternatives considered [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) Reason for choosing ezyVet It had a better visual representation on most of the clinical areas and is better for missed billing Switched from [Covetrus Avimark](https://www.capterra.com/p/92887/AVImark/) It is a better PMS as a whole for our company and it caters well for a multi practice group. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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