--- title: "Emburse Expense Professional Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Emburse Expense Professional the right Container Security solution for you? Explore 1288 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/99984/Certify-Travel-Expense-Management/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Emburse Expense Professional 4.7 (1288) [View alternatives](https://www.capterra.com/p/99984/Certify-Travel-Expense-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Emburse Expense Professional Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews CD Christian D ManagerMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “We liked how Certify delivered on all the basics we'd expect out of an expense management platform: we set up users, multiple approval levels, and restrictions on what types of receipts could be submitted.“ May 21, 2025 Krista P CFORecreational Facilities and Services, 51 - 200 employeesUsed the software for: More than 2 years. “I don't like that it doesn't import invoices/receipts into Quickbooks online, so if you leave Emburse you leave all of the receipts behind. “ March 20, 2026 SS Saniya S BroadcastingE-Learning, 201 - 500 employeesUsed the software for: 1-2 years. “It helps keep everything organized in one place and reduces manual work.“ April 21, 2026 JK Jacob K Finance managerProfessional Training & Coaching, 51 - 200 employeesUsed the software for: 6-12 months. “Occasional syncing or categorization issues required manual fixes, and customer support responses weren’t always as fast as expected.“ January 20, 2026 SS Saniya S BroadcastingE-Learning, 201 - 500 employeesUsed the software for: 1-2 years. “The automation features save a lot of time and improve accuracy.“ April 21, 2026 Krista P CFORecreational Facilities and Services, 51 - 200 employeesUsed the software for: More than 2 years. “They didn't communicate our renewal or send us an invoice for about 9 months after our renewal date. “ March 20, 2026 CD Christian D ManagerMedical Devices, 51 - 200 employeesUsed the software for: More than 2 years. “We implemented Certify as our first digital solution to our manual expense reporting problem.“ May 21, 2025 JK Jacob K Finance managerProfessional Training & Coaching, 51 - 200 employeesUsed the software for: 6-12 months. “Some parts of the interface feel dated and can take time to learn, especially for new users.“ January 20, 2026 ## Showing most helpful reviews Showing 1-25 of 1288 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bobby S. Client Success Manager Food & Beverages Used the software for: 2+ years ### "Very effective expense management tool." June 27, 2020 5.0 I use Certify when traveling for work and also to get office expenses like internet and phone reimbursed. Pros Certify is a very effective expense management tool. It’s incredibly easy to use and allows me to get my expenses reimbursed very quickly. Cons Nothing to dislike. Certify is intuitive and user friendly. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Certify is much more automated and less manual for expense management purposes. Review Source SS Serena S. Executive Assistant Chemicals Used the software for: I used a free trial ### "Good Replacement for Manual System" June 16, 2025 5.0 Good replacement for a manual Excel based system. Hopeful that uploads into SAP will prove easy to initiate. Pros User Friendly system for expense reporting for employees. Easy upload of receipts for integration into the reports. Cons The app for the phone does not really work too well - have not been able to recommend it for use by the employees. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Professional Cost of implementation and use - also used by another division Review Source Morgan U. Owner Consumer Services Used the software for: Less than 6 months ### "Needs a better transition to other platforms " January 16, 2025 3.0 I chose a different expense provider due to implementation issues Pros Simple to navigate system and customer service was acceptable Cons Transition to program was not concise and needs improvement Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/)[Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing Emburse Expense Professional I didn’t decide to switch to emburse expense Review Source PP Patrick P. Manager, EDI Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Emburse Professional " June 13, 2025 5.0 Works well and is easy to use. I wait a few days until all of the receipts have been processed, then simply submit the report. Pros AutoFill is very nice. I can take a photo of my receipts and then let the system autofill the details. Cons When I have to edit an event and list all of the people at the event, it is a bit cumbersome to navigate. Switched from [CERTIFY Health](https://www.capterra.com/p/266815/Certify-Health/) I was not involved that decision. I am a user Review Source MSB Mohamed Salah B. Project Manager Management Consulting Used the software for: 6-12 months ### "Cost-Effective Expense Management Tool" January 17, 2023 5.0 I've been using Emburse Certify Expense for a few months now and I'm very happy with the results. It's a comprehensive and cost-effective expense management tool that makes it easy to track my spending, set budgets, and receive expense reports. The user interface is intuitive and easy to use, and I haven't had any issues with the service. I would highly recommend Emburse Certify Expense to anyone looking for a reliable and cost-effective expense management solution. Pros I've been using Emburse Certify Expense for the past few months and I am very pleased with the results. It is a comprehensive expense management tool that makes it easy to track my spending, set budgets, and receive expense reports. The user interface is intuitive and easy to use, and the cost is very reasonable compared to similar tools on the market. I'm very happy with the service and would highly recommend it to anyone looking for a reliable and cost-effective expense management solution. Cons The only downside to Emburse Certify Expense is that it doesn't have a mobile app. This is a bit inconvenient since it would be nice to have the ability to access the service from a mobile device. Other than that, the service has been great and I haven't had any other issues. Review Source Response from Emburse January 27, 2023 Hi Mohamed Salah, Thank you so much for taking the time to leave a review of Emburse Certify! I wanted to let you know that we do have a mobile app you can utilize. You can learn more and download it, here: https://www.certify.com/products-services/features-and-benefits/certify-mobile-app Thank you! JB Julia B. Head of Finance Computer Hardware Used the software for: 1-2 years ### "Outdated tool that will cost you 50% after the 1st year" November 5, 2024 1.0 terrible. on top of all the technical issues during implementation and launch, after a 1 year contract Ebmuse hiked up the prices by 48% (FOURTY EIGHT!) and switched from monthly to annual payment, no notice! As an alternative they offered to cancel the contract at 90 days notice, ultimately leaving us with no time to find an alternative and go through another implementation. No negotiation or improvement to the system. Outrageous! Pros it allows more customised fields than most expense reporting software, although the lists need to be updated manually (no direct NetSuite integration). this is where the pros end. the sales promised a lot but delivered very little after all Cons users report the software is not user-friendly or intuitive, it takes a while to get used to the interface. we had multiple complains that the data users populate or upload is not saved, the system is clanky. the sales promised that they will set up automatic file pick up from Emburse's SFTP to upload to NetSuite but when it came to implementation, they said that they only export the file, and do not provide a NetSuite script for uploading it. Hence, there's no automation/integration for NetSuite and the sales was misleading. Implementation has been painful, as we required some customisation and the Emburse specialist just wanted to do 'out-of-the-box' and kept little record of the requirements. We had to test and re-test many times, and once a bug has been fixed, the same bug will pop up after the next bug is fixed. the implementation fee was high and we had to do most of the job ourselves. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/) Reason for choosing Emburse Expense Professional they offered customised fields to meet our requirements and promised easy integration with NetSuite (which was not delivered) Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) to improve user experience and allow OCR Review Source KM Kyle M. Assistant Controller Marketing and Advertising Used the software for: 6-12 months ### "Easy to use" March 21, 2022 5.0 Pros Ease of use. You do not have to been tech savvy in order to use. Cons Lay out on the mobile app. It can come across as confusing because it looks different than the desktop version. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Professional Cost effective to use Certify for the amount of reports we submit. Review Source JD John D. Travel and Expense Adminstrator Financial Services Used the software for: 2+ years ### "Most bang for the buck" March 30, 2021 4.0 Certify has made our expense program manageable and transparent. Pros Certify is intuitive. Users need minimal training. Cons Corporate card holders can edit/delete the vendor information when creating a report. Alternatives considered [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)[Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/) Reason for choosing Emburse Expense Professional Pricing and features. Especially mileage calculation feature. Review Source NT Nicholas T. PM Real Estate Used the software for: 1-2 years ### "helps with some aspects of expense management" June 16, 2020 3.0 Pros Helps less organized employees audit and track expenses - integrates with our cc statements and sleek looking site Cons takes long to integrate. Menus and dropdowns are repetitive, time-consuming and many aren't customizable. Uploading receipts could be time consuming. Alternatives considered [Expensify](https://www.capterra.com/p/97594/Expensify/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Emburse Expense Professional Concur didn't integrate with some of our credit card accounts Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Too manual for one person to track and audit statements Review Source NC Nicole C. Office Coordinator Real Estate Used the software for: 6-12 months ### "Certify Review" March 11, 2020 4.0 The overall experience with Certify has been great, I am able to submit receipts easily and also I am able to help and assist managers when they need me to submit expenses for them when they aren't able to. Pros Our company is a fairly new company and when we 1st started out the company was using another software that was so complicated at times! Then they introduced us to the certify software and it was much easier to upload and track our expenses. You get to see the step by step process of approvals and you the software makes it so easy to edit and make corrections! Very simply software. Cons There was an issue one time when I submitted an expense for reimbursement and the expense was never paid because that was a glitch somewhere in the system where accounting did not process the expense that was submitted. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Switching was not my call, this was done by the company. I don't know the reason they switched but I am glad they did. Review Source GH Greg H. IT Specialist Chemicals Used the software for: 1-2 years ### "Certify" December 14, 2018 5.0 It has been great app that has reduced problems with users submitting receipts at the end of the month. Now, they can do it as soon as they get one and not worry about it. Pros I really like ease of submitting receipts and how the app can auto fill fields. Easy to do and our end users don't have to keep up with the physical receipts. Cons I've notice that a few of our users who are technology challenged had problems learning how to use the app. Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 2+ years ### "Imburse Certify is great service for accounting ,Expense Managentment" November 19, 2021 5.0 Overall experience with the emburse certify Expense is amazing and exceptional as it has cutting edge solutions that make your accounting,expenses management, billing and Invoicing, accounts payable very. Easily and convenient. Pros It is the best solution for Intuitive expense management, travel management and accounts payable automation solutions if desired as it has in built to complement your organization's growth to deal. With all these powerful features. Cons The payment gateway or payments service. Such. PayPal , Skrill, Payoneer might have made it more useful though still it has best solutions for business needs . Review Source GG Gary G. Controller Construction Used the software for: 2+ years ### "Tank construction expense management" February 6, 2023 5.0 This software has saved us countless hours of manual entry. Pros Receipt upload and GL account management Cons Cheat sheets if available are not easily located. Reason for choosing Emburse Expense Professional They contacted us and we liked what they offered. Review Source AH Angela H. CEO Cosmetics Used the software for: 6-12 months ### "Emburse Certify Expense is a game changer!" January 12, 2023 4.0 Pros There are many great features offered by Emburse Certify Expense. One favorite is the Mobile Upload option! No need to remember to hold on to receipts, not worry about the print rubbing off. Just snap a pic, upload it and done! Very easily organized and saves so much time!! There are many more functions that make this software great! It is a must have for companies that employ more than 60 people! Cons If you need to convert currencies, it can be a bit confusing with this software. Review Source RF Rita F. Executive Assistant Non-Profit Organization Management Used the software for: 1-2 years ### "Big Time Saver!" February 10, 2023 5.0 Pros Ease of having charges imported and being able to review the Emburse statement right from certify is my favorite feature. Cons There is one vendor that we have not been able to connect and I need to manually upload charges. It is very easy to do but the automatic download is of course better. Review Source LC Louis C. Lead Purchase / Sales Computer Software Used the software for: 6-12 months ### "Ceritify app and control software specifically targets and organizes our teams travel log and finance expense reports." December 27, 2018 5.0 Our team experienced an immediate affinity for Certify as an application which we are using along side our current CRM in order to organize , track , and to monitor travel compliant policy alterations for our yearly , very busy travel schedule. Certify as such has become a concrete asset as we save on needless and potentially expensive travel costs. Pros We found that Certify readily integrates inside of our current Control Management Software quite efficiently and easily. Certify's own management team help sire us through this process which ultimately reduced our dependency on IT support which can be costly. Certify offers easy to use tools that allow our employees and resource allocation to create fine tuned reports designed to address monetary waste as well to increase cost efficiency. As advised by Certify's team, we are paying particular attention to travel mileage as well as incurred airfare. AP report generation is also available for our accounting in order to focus on reimbursable costs for each department or by employee. Cons We did notice occasional operational instability in the form of minor bugs with this program as well as the necessary synchronization that must be initialized by each employee per server , however overall these inconveniences were mitigated through intervention from Certify's capable client service department. They suggested quite effective work around solutions to keep our report flow steady and current. Review Source AV Anna V. Corporate Card Administrator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "A different type of expense system" October 15, 2019 4.0 As the administrator I think it's a fantastic program for cost savings in comparison to some other popular expense systems. Users struggle with adapting to this software compared to Concur. The interface is completely different for how reports are created and receipts are uploaded. I like that they are constantly making improvements based on user and administrator feedback (I was informed that the more requests they get for something, the higher that project gets bumped up on their development list). Pros I like that there are several option to make it custom to our company (ability to make it work how we need it to). There is a vast learning library available and reporting is visually appealing and easy to find what I need to run as the administrator. The Certify tech support team is responsive and always rolling out new improvements based on feedback, we have already seen several positive changes in the last 4 months since switching to this for expenses and travel. Cons User feedback has been that it's not user-friendly, there are several aspects of the software that aren't intuitive and users struggle with learning this system after switching from Concur's interface. As the administrator it's difficult to create specific rules to kick-out certain expense categories for audit. We had to create a work-around by making a secondary account for myself to manually review those exceptions which is pretty odd and causes for a lot of double-work, as those approved by the secondary account come back to me as administrator to approve a second time. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Cost Savings/Customer Service Review Source KG Kimberly G. Implementation Consultant Sports Used the software for: 2+ years ### "Easy to use Expense Management" November 23, 2021 5.0 I'm overall very happy. It's easy for me to receive my monthly reimbursement by logging in and submitting my expense report. When my manager had a question about my report, it was easy to edit and send back. I used to have to do expense reports manually and this saves me so much time! The Support Team being super helpful was also a huge pro, no one looks forward to doing expense reports so knowing it's that easy to get help makes the process even better. Pros The software is very easy to use. I didn't look at much documentation and was able to figure out how to add expenses and create reports. The user interface flowed and mostly made sense. When I did need help, the Support Team answered my phone call in less than a minute... I'm not used to a Support Team being so helpful, usually you're on hold or are talking to an automated system. Cons The interface isn't attractive... it is easy and gets the job done though. At the end of the day the ease of use is most important to me. Review Source VR Verified Reviewer National Account Manager Used the software for: 1-2 years ### "Great value for a piece of software that's unobtrusive but effective. We use it daily and love it. " April 8, 2018 5.0 Pros It has really made tracking expenses and travel costs a breeze to track, leading to more efficiency and accuracy within our reporting. All of our outside customer sales reps use it daily. Cons Scaling to a larger business can seem complicated through the web app in the very beginning but they have a great service team that can answer all your questions. Also things like expense reporting and creating spreadsheets can sometimes take a few moments to load entirely but that's normally due to network issues and rarely has to do with the app. Review Source VR Verified Reviewer Accounting Manager Pharmaceuticals Used the software for: 6-12 months ### "Great for expense management" October 21, 2015 4.0 We use the software to submit mileage/personal expense and corporate card expense reports. We were previously with another well known company with a similar product, but made the choice to move to Certify. We process just under 1,000 reports per month. The app is easy to use, the website is easy to use. There are some small things I would change if I could, but nothing that makes me regret our decision to go with Certify. I would highly recommend it to anyone looking for this type of expense management tool. Pros Really easy to use, GREAT support, excellent service. Cons Can't attach more than one receipt to an item - sometimes necessary for online purchases. Can't attach a statement to the report - it has to be attached to an expense so you have to create an additional zero dollar expense if you want to attach your card statement. If you enter your expense information before you attach a receipt, when you attach the receipt it wipes out the information you entered and you have to start again. Company admin doesn't have the ability to map the card to individual user's accounts, individuals have to. It would be great if we could do this for the users. Review Source VR Verified Reviewer Vice President and Controller Architecture & Planning Used the software for: 2+ years ### "Review from the Administrator side" December 14, 2018 4.0 Overall I would say it has been a good experience. Pros It is pretty user friendly for our travelers. The website is easy to use. Cons The presentation of data could be better. In terms of looking up by employee and expenses by time period. I know our sales people have some difficulties in changing dates on expenses. Review Source DA Doris A. SR. Business Analyst Airlines/Aviation Used the software for: 2+ years ### "Emburse/Certify review" January 30, 2023 3.0 Definitely decreases the amount of paper pushing and manual data entry originally performed by A/P to support expense reimbursements. Allows/forces the users to be accountable for their own charges and receipt copies. Training new users is quite simple as the app is very intuitive. Pros Like the Mobile App and ability to upload receipts in real time. Cons The integration with our Company's Capital One credit card has been a real struggle. Requires manual upload of credit card expenses- not sure if this is due to Capital One or Emburse or a combination of both. Reason for choosing Emburse Expense Professional Price Point and a good sales pitch. Review Source Ashley R. Account Manager Marketing and Advertising Used the software for: 1-2 years ### "Certify - I'll Do It To Get Reimbursed by my Employer " April 24, 2019 5.0 Certify does a good job in solving the business problem of having all reimbursement, travel, and other expenses recorded for each user in one place, however, it is not always user-friendly. I would mainly recommend using this platform for booking travel. Pros My job recently switched over to Certify for travel and basic money management. The main reason I use it to receive reimbursement from my workplace when we go to an outing or have to travel for client meetings. Our company grew very quick from less than 100 people to over 700 people in a matter of 2 years so as we onboard this program, it made travel, reimbursement, tracking of receipts, etc for a medium size com pretty easy. I value programs like Certify that make my life easier by having all inquires in one place, saving me time on booking and making me worry free about tracking reimbursements Cons Sometimes the receipt upload process takes a while to get done right since it has quite a few components to enter when filing out the form for reimbursement. With this being said, the must unenjoyable thing about Certify is filing a reimbursement form since it is a tad annoying/takes a while to use. Review Source SZ Stephanie Z. Owner Construction Used the software for: Less than 6 months ### "Expense Management" July 26, 2023 5.0 Pros The ability to track expenses and receipts to review and implement cost controls within the company. Cons Still waiting on guidance for integration with our accounting software and lack of guidance from the Certify team. Review Source Ashleigh M. Consumer Medication Coordinator Pharmaceuticals Used the software for: 6-12 months ### "Certainly Certify" September 17, 2019 5.0 I am able to easily track and be reimbursed for my mileage at work and it has been such a lifesaver. Pros I love the ease and convenience of this software. I track my mileage daily and submit bi-weekly for reimbursement and everything always goes so smoothly. Once it is approved, my money is in my account the next day. The tracker is accurate and I feel it is a great software for companies. Cons There isn’t really anything that I dislike about the software. I don’t have any complaints to report. 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