mHelpDesk vs Fergus

Starting Price

$169.00/month

$28.90/month/user

Best For

mHelpDesk is perfect for established and growing small/medium businesses who need better organization, mobile access, and more efficient scheduling and billing processes.

Fergus helps growing trades businesses become more successful. It is specialised job management software that provides owners with greater visibility and more control of all aspects of their business.

Rating


4.3 / 5
(782)
Read All Reviews

4.7 / 5
(132)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 49

Ease of Use


4.3 / 5


  • "This software is easy to use and to navigate through. I love the ease of looking up all our jobs and customers information."

  • "I like the ease of use and the ease of customer service with our request."


4.5 / 5


  • "Its very user friendly for all ages. The schedules are so nice to work with as you can see clearly how much work you have booked for your week."

  • "Very user friendly and ability to provide accurate progress reporting on multiple projects."

Customer Support


4.4 / 5


  • "Jason & Jen were great today helping me. I wish everyone had good customer service like this."

  • "The Customer Service agents are amazing. They go out of their way to help you especially."


4.7 / 5


  • "Excited to see future improvements, and lastly, the team on the customer support help desk are awesome - you guys rock."

  • "The customer support is responsive, and the features are more than you can ask for at no cost."

Features & Functionality


4 / 5


  • "Try it out; it works great. And it works great with QuickBooks as well."

  • "Megan was quite helpful and knowledgeable with helping me with my set up."


4.3 / 5


  • "Overall we were pleased with the login and user interface."

  • "The benefits to our business using this software is ultimately less time processing paperwork and data and simplicity for our users."

Value for Money


3.9 / 5


  • "Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money."

  • "For the amount of money we spent it does a basic job. Wish there could be more ways to make custom forms look good in a printed and pdf display."


4.5 / 5


  • "The price point is perfect. The apps for iOS and Android are seamless with the browser."

  • "We should be able to set budgets for site visits so the guys have something to work towards and feel accomplished when they come in under budget."

Product Features

  • check Billing & Invoicing
  • check Customer Database
  • check Dispatch Management
  • check Inventory Management
  • check Job Management
  • check Mobile App
  • check Quotes/Estimates
  • check Routing
  • check Scheduling
  • check Service History Tracking
  • check Technician Management
  • check Work Order Management
  • check Billing & Invoicing
  • check Customer Database
  • check Dispatch Management
  • close Inventory Management
  • check Job Management
  • check Mobile App
  • check Quotes/Estimates
  • check Routing
  • check Scheduling
  • check Service History Tracking
  • check Technician Management
  • check Work Order Management

Screenshots

View 5 screenshots 100329 thumb
View 5 screenshots 175485 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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mHelpDesk vs Fergus

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