Connect First vs Voiptime Outbound Call Center

Starting Price

Not provided by vendor Not provided by vendor

Best For

Enterprise-grade architecture, reliability, and scalability for the SMB market 30 agents to 10,000+ agents.

Sales and call center departments looking for the professional contact center solution (CRM, call campaign management, reporting, and more).

Rating


4.5 / 5
(52)
Read All Reviews

4.8 / 5
(78)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.2 / 5


  • "Ease of use, responsiveness, and reliability. Customer service is always ready to help when it comes to any issue or question."

  • "The ease of use and the stability of the software."


4.8 / 5


  • "The connection quality is all right. Tools are easy to use, call can be made with one click."

  • "Easy to use, multifunctional lead management system."

Customer Support


4.8 / 5


  • "The Customer Service (Customer Success Managers) and Technical Support Desk (Customer Service) is the best I have ever experienced."

  • "Easy to learn, reliable and great customer support."


4.8 / 5


  • "The tech support team are all very friendly and took care of all the issues we have had so far."

  • "Easy to set up and to use. Excellent for sales and customer service."

Features & Functionality


4.2 / 5


  • "Fortunately, support is generally quick to respond and helpful, but the fact that I have to contact support so frequently is telling."

  • "I like its interface and easy way to see the reports and what you need at the moment."


4.5 / 5


  • "The great thing about this software is that it is so quick to implement and no special training or IT staff are needed."

  • "Call recording option with different statuses. Easy to set and to navigate."

Value for Money


4.3 / 5



4.8 / 5


  • "We have chosen this software for our call center operations after our friends recommended it. It is reliable and cost-efficient."

  • "Cost-efficient dialer (with ability to buy numbers of different countries so our leads see that a local number tries to reach them)."

Product Features

  • check Call Monitoring
  • check Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • check Lead Capture
  • check Lead Management
  • check Call Monitoring
  • check Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • check Lead Capture
  • check Lead Management

Screenshots

View 4 screenshots 38848 thumb
View 5 screenshots 145030 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Connect First vs Voiptime Outbound Call Center

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