Five9 Predictive Dialer vs Predictive Dialer

Starting Price

Not provided by vendor Not provided by vendor

Best For

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

We Service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.

Rating


4.2 / 5
(366)
Read All Reviews

4.8 / 5
(78)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.2 / 5


  • "Very thorough and provides great instruction. The program itself is easy to use and very user friendly."

  • "The system is easy to use from agent to admin. The ability to make changes in an environment that is click and point is great."


4.8 / 5


  • "The ease of use is the greatest thing about the software. My rep at Call Tools is always there for me when I have questions."

  • "Easy to use, price is competitive, rich with features and a lot of flexible. Easy to load leads for the outbound campaigns."

Customer Support


4.4 / 5


  • "Kudos to Five9 for your attention to customer service. Jayson Fajardo does an Excellent job!!! Thanks."

  • "Five 9 is easy to download and very user friendly if your system is up to date. Customer support available 24/7 and very helpful."


4.8 / 5


  • "Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best."

  • "Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own."

Features & Functionality


4.1 / 5


  • "Programming an IVR - any type - is fantastic. The web interface for the agents is way better than the java version, so much more intuitive."

  • "This is great for smaller call centers. Very user friendly and easy to navigate."


4.8 / 5


  • "Very easy to work with and a wonderful user interface."

  • "The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box."

Value for Money


4 / 5


  • "This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy."

  • "It has proven to be cost effective and easy to implement."


4.8 / 5


  • "You would be hard pressed to find a better provider especially with the great prices they offer."

  • "Could use some more features for inbound traffic, but great value at their price point."

Product Features

  • check Call Monitoring
  • check Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • check Lead Capture
  • check Lead Management
  • check Call Monitoring
  • check Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • check Lead Capture
  • check Lead Management

Screenshots

View 5 screenshots 109119 thumb
View 3 screenshots 85606 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Five9 Predictive Dialer vs Predictive Dialer

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