NICE inContact Dialer Software vs Voiptime Outbound Call Center

Starting Price

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Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Sales and call center departments looking for the professional contact center solution (CRM, call campaign management, reporting, and more).

Rating


4.1 / 5
(241)
Read All Reviews

4.8 / 5
(78)
Read All Reviews

Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.1 / 5


  • "I like the ease of use for our front line who uses the product. As a manager I like how easy it is to change skill sets."

  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."


4.8 / 5


  • "The connection quality is all right. Tools are easy to use, call can be made with one click."

  • "Easy to use, multifunctional lead management system."

Customer Support


3.8 / 5


  • "I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired."

  • "InContact provides an extremely great platform which is perfect for service desks that have unique needs."


4.8 / 5


  • "The tech support team are all very friendly and took care of all the issues we have had so far."

  • "Easy to set up and to use. Excellent for sales and customer service."

Features & Functionality


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Easy of use, helpful tech support, GREAT professional service support when needing to make changes very quickly."


4.5 / 5


  • "The great thing about this software is that it is so quick to implement and no special training or IT staff are needed."

  • "Call recording option with different statuses. Easy to set and to navigate."

Value for Money


3.8 / 5


  • "Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50."

  • "Less on-site equipment a real value for the money. All software updates are included with the monthly fee's."


4.8 / 5


  • "We have chosen this software for our call center operations after our friends recommended it. It is reliable and cost-efficient."

  • "Cost-efficient dialer (with ability to buy numbers of different countries so our leads see that a local number tries to reach them)."

Product Features

  • check Call Monitoring
  • check Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • check Lead Capture
  • check Lead Management
  • check Call Monitoring
  • check Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • check Lead Capture
  • check Lead Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation

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NICE inContact Dialer Software vs Voiptime Outbound Call Center

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share Share Your Comparison of Voiptime Outbound Call Center vs NICE inContact CXone