VCC Live vs TouchStar

Starting Price

$55.00/month/user

Not provided by vendor

Best For

Outsourced call centers, BPO, Banks, Finacial institutions, Insurance, Telecom, Tvshop, Teleshop, Survey, real estate network, Hospital, Airlines, Support Service, Retail, SSC.

CCM solution that enables businesses of all sizes in the BPO, debt collection & sales sector to streamline inbound & outbound calls through a centralized dashboard.

Rating


4.7 / 5
(26)
Read All Reviews

5 / 5
(1)

Ideal number of Users

1000+

1 - 1000+

Ease of Use


4.5 / 5


  • "It is intuitive, easy to navigate, and has all of the necessary features to satisfy the needs of a small business."

  • "User-friendly, easy to use administrator platform. I can use complex settings in a few minutes by myself."


5 / 5


Customer Support


4.7 / 5



5 / 5


Features & Functionality


4.6 / 5



4 / 5


Value for Money


4.7 / 5



5 / 5


Product Features

  • check Call Monitoring
  • check Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • check Lead Capture
  • check Lead Management
  • check Call Monitoring
  • check Call Recording
  • close Call Results
  • check Call Transfer
  • close Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • close FCC Compliance
  • close FTC Compliance
  • close Lead Capture
  • close Lead Management

Screenshots

View 3 screenshots 200445 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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VCC Live vs TouchStar

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