Starting Price

Best For

We Service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

Rating

Ideal number of Users

2 - 1000+

2 - 499

Ease of Use

• "The ease of use is the greatest thing about the software. My rep at Call Tools is always there for me when I have questions."


• "Easy to use, price is competitive, rich with features and a lot of flexible. Easy to load leads for the outbound campaigns."

• "Good Customer Service, Very sharp learning curve."


• "There are many different options to create very custom setup. Working with the tech team to go over them can be cumbersome."

Customer Support

• "Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best."


• "Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own."

• Not enough reviews

Features & Functionality

• "Very easy to work with and a wonderful user interface."


• "The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box."

• "We switched to X5 and it was smooth sailing. Easy to set-up, very quick support, and all you need in a call center."


• "This has created much more revenue which has allowed us to quickly grow our company."

Value for Money

• "You would be hard pressed to find a better provider especially with the great prices they offer."


• "Could use some more features for inbound traffic, but great value at their price point."

• Not enough reviews

Product Features

• check Call Monitoring
• check Call Recording
• check Call Results
• check Call Transfer
• check Callback Scheduling
• check Campaign Specific Caller ID
• check Contact Management
• check FCC Compliance
• check FTC Compliance
• check Lead Capture
• check Lead Management

• check Call Monitoring
• check Call Recording
• check Call Results
• check Call Transfer
• check Callback Scheduling
• check Campaign Specific Caller ID
• check Contact Management
• check FCC Compliance
• check FTC Compliance
• check Lead Capture
• check Lead Management

Screenshots

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

• 24/7 (Live Rep)
• Business Hours
• Online

• 24/7 (Live Rep)
• Business Hours
• Online

Training

• check In Person
• check Live Online
• check Webinars
• check Documentation

• check In Person
• check Live Online
• check Webinars
• check Documentation