Aspect Unified IP vs Ytel

Starting Price

Not provided by vendor

$99.00/month/user

Best For

Businesses looking for outbound dialing capabilities in their contact center.

Companies, agencies and organizations that interact with mass numbers of customers and contacts for campaigns and customer care. Clients include Solar, Mortgage, Auto, Political, Lead Gen and more.

Rating


4.4 / 5
(62)
Read All Reviews

3.9 / 5
(25)
Read All Reviews

Ideal number of Users

100 - 1000+

2 - 499

Ease of Use


4.2 / 5


  • "The features and ability to configure the application to meet very specific business requirements no matter how complex."

  • "My agents find it very easy to use, we are very rarely down, it functions well with our CIS system, and it is easy to use."


3.8 / 5


  • "Good Customer Service, Very sharp learning curve."

  • "There are many different options to create very custom setup. Working with the tech team to go over them can be cumbersome."

Customer Support


4.1 / 5



3.7 / 5


Features & Functionality


4.1 / 5


  • "The user friendly is the main reason to like ASPECT UIP."

  • "Aspect UIP dialers are designed well and with time & due diligence are solid performers."


4.2 / 5


  • "We switched to X5 and it was smooth sailing. Easy to set-up, very quick support, and all you need in a call center."

  • "This has created much more revenue which has allowed us to quickly grow our company."

Value for Money


4 / 5



3.3 / 5


Product Features

  • close Call Monitoring
  • close Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • close Lead Capture
  • close Lead Management
  • check Call Monitoring
  • check Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • check Lead Capture
  • check Lead Management

Screenshots

View 1 screenshot 185237 thumb
View 5 screenshots 105508 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Aspect Unified IP vs Ytel

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