Aspect Unified IP vs TCN

Rating


4.5 / 5
(57)


4.5 / 5
(9)

Starting Price

Not provided by vendor Not provided by vendor

Best For

Businesses looking for outbound dialing capabilities in their contact center.

Contact centers, BPOs, collection agencies, including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing.

Ideal number of Users

100 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

5 / 5

Features & Functionality


4 / 5

4 / 5

Value for Money


4 / 5

4.5 / 5

Product Features

  • close Call Monitoring
  • close Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • close Lead Capture
  • close Lead Management
  • check Call Monitoring
  • check Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • check Lead Capture
  • check Lead Management

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Aspect Unified IP vs TCN

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