Genesys PureCloud vs InsideSales.com

Starting Price

$75.00/month/user

Not provided by vendor

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Inside sales teams who sell into B2B. Data-driven sales organizations looking for sales automation, AI, predictive analytics, cadence tools, and rep visibility to sell more.

Rating


4.1 / 5
(84)
Read All Reviews

3.5 / 5
(34)
Read All Reviews

Ideal number of Users

50 - 1000+

10 - 1000+

Ease of Use


4.1 / 5


  • "Very satisfied with PureCloud : easy to use and very stable."

  • "Layout, very nice to look at and relatively user friendly. Combination of staffing outlook when viewing a timeline."


3.7 / 5


Customer Support


3.6 / 5


  • "I am project manager for Customer Care Department and was in charge of PureCloud implementation."

  • "Highly complex, all inclusive, customer support routing software."


3.3 / 5


Features & Functionality


4 / 5


  • "Intuitive to use, powerful capabilities with built-in worforce management (scheduling) and quality management."

  • "PureCloud is easy to navigate and I appreciate that there are continuous improvements being made."


3.6 / 5


Value for Money


3.8 / 5


  • "Process automation and technical testing. It has allowed me to grow professionally and improve costumer experience."

  • "Flexible - you can scale up or down depending on your needs. Cost effective and well documented API libraries."


3.3 / 5


Product Features

  • check Call Monitoring
  • check Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • close Lead Capture
  • check Lead Management
  • check Call Monitoring
  • check Call Recording
  • check Call Results
  • check Call Transfer
  • check Callback Scheduling
  • check Campaign Specific Caller ID
  • check Contact Management
  • check FCC Compliance
  • check FTC Compliance
  • close Lead Capture
  • close Lead Management

Screenshots

View 4 screenshots 83927 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Genesys PureCloud vs InsideSales.com

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