Arlington, VA — Capterra, an online service that connects buyers and sellers of business software, released a new infographic today - The Top 20 Most Popular Field Service Management Software Solutions. The infographic names Wintac, ClickSoftware, and ServiceCEO as the top three most popular solutions; however, this research is ultimately intended to draw attention and awareness to the entire field service management software industry.
Capterra developed a popularity index consisting of three components to rank the field service management providers: number of customers (40%), number of end users (40%), and online presence (20%). The online presence metrics included traffic estimates from Compete.com, as well as the company's number of LinkedIn followers, Facebook page likes, Twitter followers, and Klout scores ¿ each weighted equally to comprise 20% of the vendor's overall score.
"The reason we've created this infographic is so it can serve as a decent starting point for the many field service technicians who like to begin their software research by identifying the market leaders," said Capterra President and CEO, Michael Ortner. "A popularity ranking gives them a jumping off point to then dive into a more comprehensive research process."
"This is the fifth infographic in our `Top 20 Most Popular' series, and with each new list, we continue to stress that the research does not imply that these are the best solutions on the market," said Ortner. "Rather, these are the ones that we determined to be the market leaders based off of the popularity index."
Field service management systems enhance productivity by allowing constant contact between dispatch office and off-site personnel. They improve the customer experience by giving field personnel access to service histories, mapping services, and scheduling tools, as well as an organization's knowledge base resources. Organizations can determine which field service management program is right for their needs by visiting Capterra's Field Service Management Software Directory and comparing more than 200 solutions.