Qualtrics CoreXM vs Zoho Desk

Starting Price

Not provided by vendor

$12.00/month/user

Best For

Organizations of any size seeking a research platform that delivers the insights that drive real change, momentum, and growth.

Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.

Rating


4.8 / 5
(321)
Read All Reviews

4.5 / 5
(1593)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.5 / 5


  • "Highly User-Friendly, Great Customer Service, Intuitive in design, great preview ability, ease of modification, easily test data."

  • "User friendly, but very capable of doing complex steps. The help documentation is very thorough and easy to use."


4.4 / 5


  • "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."

  • "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."

Customer Support


4.7 / 5


  • "It is their customer service, which is simply outstanding. No other company in any sector has such a great combination of product and service."

  • "The customer support is the best I have seen. The help/resource page is extremely comprehensive and easy to follow."


4.3 / 5


  • "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."

  • "Made our more much more productive and customer support oriented."

Features & Functionality


4.6 / 5


  • "Qualtrics is well run from top to bottom. Their products are excellent, intuitive and are capable of supporting customers of all variations."

  • "I have reviewed other competing products and find that Qualtrics Research Suite has the best range of features, a very provides excellent value."


4.4 / 5


  • "This software knows it all. The UI is very clean, the module is very useful."

  • "Support multiple communication channels. UI is very easy and enjoyable."

Value for Money


4.5 / 5


  • "I also value that the costur support is 24/7. This is especially important to me considering I do some of my best tech work at night."

  • "The ability to buy a single subscription for your entire organization can make this very cost effective, too."


4.5 / 5


  • "Great user chat that is easy to integrate on site. Also the price is really affordable."

  • "Really like Zoho and their offers, it's a good software for the money spent."

Product Features

  • check Collaboration
  • check Feedback Collection
  • check Idea Management
  • close Milestone Tracking
  • check Prioritization
  • close Product Roadmapping
  • check Release Management
  • check Requirements Management
  • close Resource Management
  • close Workflow Management
  • check Collaboration
  • check Feedback Collection
  • check Idea Management
  • close Milestone Tracking
  • close Prioritization
  • close Product Roadmapping
  • close Release Management
  • close Requirements Management
  • close Resource Management
  • check Workflow Management

Screenshots

View 4 screenshots 182536 thumb
View 5 screenshots 153423 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Qualtrics CoreXM vs Zoho Desk

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