Atera vs ServiceDesk Plus MSP

Starting Price

$79.00/month/user

$1,445.00/year

Best For

Ateras customers are MSPs and IT service providers of all sizes. Atera brings your entire IT business together in one centralized location. Pay per technician with unlimited devices. It's that simple.

ServiceDesk Plus MSP provides a comprehensive service desk to managed service providers with the ease of use SMBs need and the powerful features that enterprises demand to level-up their business.

Rating


4.5 / 5
(131)
Read All Reviews

4 / 5
(3)

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Easy to use, intuitive, clean and efficient. The subscription policy is excellent."

  • "Ease of use, great interface, fast, easy to configure, great support."


4 / 5


Customer Support


4.5 / 5


  • "Ease of use and reasonable cost and responsive tech support."

  • "Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one."


3.7 / 5


Features & Functionality


4 / 5


  • "Love the value and the features- the interface is clean and its very easy to navigate and deploy agents."

  • "It's got a robust and easy-to-set-up NMS, excellent remote access tools and automation is straightforward and intuitive."


3.7 / 5


Value for Money


4.7 / 5


  • "The ability to track my time and potential billing costs is great. There is not a lot of overhead for setup and management of this solution."

  • "We love using Atera, their pricing model is the best going around for both a RMM and PSA product."


4 / 5


Product Features

  • check Billing & Invoicing
  • check Client Portal
  • close Collaboration Tools
  • check CRM
  • check Document Management
  • close Portfolio Management
  • close Project Management
  • check Proposal Generation
  • close Quote Management
  • close Resource Management
  • check Time & Expense Tracking
  • close Billing & Invoicing
  • check Client Portal
  • close Collaboration Tools
  • close CRM
  • close Document Management
  • check Portfolio Management
  • close Project Management
  • check Proposal Generation
  • close Quote Management
  • close Resource Management
  • close Time & Expense Tracking

Screenshots

View 4 screenshots 144609 thumb
View 5 screenshots 90605 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Atera vs ServiceDesk Plus MSP

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