Atera vs Epicor Services

Starting Price

$79.00/month/user

Not provided by vendor

Best For

Ateras customers are MSPs and IT service providers of all sizes. Atera brings your entire IT business together in one centralized location. Pay per technician with unlimited devices. It's that simple.

Discrete Manufacturers in the Fabricated Metals, Rubber & Plastics, Industrial Equipment, Electronics & Hi-Tech, and Automotive industries.

Ideal number of Users

1 - 1000+

2 - 1000+

Rating


4.5 / 5
(134)
Read All Reviews

4 / 5
(1)

Ease of Use


4.6 / 5


  • "Atera is perfect for both small RMM shops & larger ones, also for internal IT departments. Very intuitive Dashboard, low cost, easy rollout, very detailed reporting and excellent support."

  • "Fast connect to my clients to fix issues on the fly out when scheduled. Portal is user friendly and I'm looking forward to Atera adding new services to make day to day life easier and more efficient."


3 / 5


Customer Support


4.5 / 5


  • "Reporting is great for the boss and the board to see how we are doing tech wise. Tech support is always getting involved and going above and beyond for my requests."

  • "I like its Easy use and remote support also their customer service and cost."


4 / 5


Features & Functionality


4 / 5


  • "The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket."

  • "I found the overall software quite user friendly and easy to use and i was able to get it setup, customized and deployed just by using their knowledge base articles."


4 / 5


Value for Money


4.7 / 5


  • "This is the best value I have been able to find with all the RMMs, with all the features I need and many I dont, that i have been able to find at a good price point for any company size."

  • "Its very easy to get started with Atera. All features works out of the box, you just need to create a customer, install agent on costumer's computers and you're good to go."


4 / 5


Product Features

  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking
  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Atera vs Epicor Services

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