ServiceDesk Plus MSP vs HarmonyPSA

Starting Price

$1,445.00/year

$55.00/month/user

Best For

ServiceDesk Plus MSP provides a comprehensive service desk to managed service providers with the ease of use SMBs need and the powerful features that enterprises demand to level-up their business.

IT services and consulting companies, MSPs and ISVs with complex billing models looking for a consolidated system to automate business process, improving efficiency, accuracy and visibility.

Rating


4 / 5
(3)

4.5 / 5
(17)
Read All Reviews

Ideal number of Users

1 - 1000+

10 - 999

Ease of Use


4 / 5



4 / 5


Customer Support


3.7 / 5



4.5 / 5


Features & Functionality


3.7 / 5



4.2 / 5


  • "Harmony is a great product that caters for the numerous commercial and contractual requirements of projects and frameworks."

  • "They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly."

Value for Money


4 / 5



4.3 / 5


Product Features

  • close Billing & Invoicing
  • check Client Portal
  • close Collaboration Tools
  • close CRM
  • close Document Management
  • check Portfolio Management
  • close Project Management
  • check Proposal Generation
  • close Quote Management
  • close Resource Management
  • close Time & Expense Tracking
  • check Billing & Invoicing
  • check Client Portal
  • check Collaboration Tools
  • check CRM
  • check Document Management
  • check Portfolio Management
  • check Project Management
  • check Proposal Generation
  • check Quote Management
  • check Resource Management
  • check Time & Expense Tracking

Screenshots

View 5 screenshots 90605 thumb
View 5 screenshots 87500 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ServiceDesk Plus MSP vs HarmonyPSA

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