BQE Core vs ServiceDesk Plus

Starting Price

$7.95/month/user

$120.00/year/user

Best For

Professional Services firms including Architects & Engineers, Accountants, CPAs, Business & IT Consultants, Government Contractors, Legal Professionals, & more.

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Ideal number of Users

1 - 499

1 - 1000+

Rating


4.3 / 5
(192)
Read All Reviews

4.3 / 5
(136)
Read All Reviews

Ease of Use


4.2 / 5


  • "User friendly and support staff is great if you get stuck. The application is user friendly and the support staff is terrific."

  • "Very user friendly, good security features. Mike Daniels is one of the best support people, Erfan is also very, very good."


4.2 / 5


  • "It is a very good experience for me with service desk plus as it is easy to use."

  • "I thought it was a great product that was easy to use and setup. However our purse strings are just a little too tight."

Customer Support


4.4 / 5


  • "Overall we are happy with BQE solution that we have been using for almost a year now. Their technical support is good."

  • "We have been using this software for more than 20 Years. This is a great software and technical support are awesome."


4.2 / 5


  • "Good method for tracking help desks requests. Good user access for web portal and email options."

  • "The price is right for a small shop (free for up to five users). If you just need something basic, SDP fulfills the basic needs of a help desk."

Features & Functionality


4.2 / 5


  • "Free online walkthrough with helpful staff. Visually appealing dashboards with a great variety of variations and options."

  • "Finally we were acclimated to AO 2011 which was not perfect but quite stable and usable."


4.3 / 5


  • "All benefits which you need from a good quality product required for IT infra monitoring."

  • "Full integrated Help Desk solution with remote support capabilities and assets inventory "Require additional license."

Value for Money


4.3 / 5


  • "Very powerful package for the purchase price. Most modifications on wish list have been met, some have been addressed in the 2009 version."

  • "Our office has had a steady increase in profits since 2004 until the recent economical downturn."


4.2 / 5


  • "Thanks to ServiceDesk, we were able to significantly reduce the material costs of technical support."

  • "It is also difficult to ascertain the exact time spent on each case. Great product for the money."

Product Features

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies
  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies

Screenshots

View 5 screenshots 78843 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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BQE Core vs ServiceDesk Plus

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ServiceDesk Plus vs BQE Core