ServiceDesk Plus vs Track My Work

Starting Price

$120.00/year/user

$8.00/month/user

Best For

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Freelancers & Small teams

Rating


4.3 / 5
(134)
Read All Reviews
(0)

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4.2 / 5


  • "It is a very good experience for me with service desk plus as it is easy to use."

  • "I thought it was a great product that was easy to use and setup. However our purse strings are just a little too tight."



Customer Support


4.2 / 5


  • "Good method for tracking help desks requests. Good user access for web portal and email options."

  • "The price is right for a small shop (free for up to five users). If you just need something basic, SDP fulfills the basic needs of a help desk."



Features & Functionality


4.3 / 5


  • "All benefits which you need from a good quality product required for IT infra monitoring."

  • "Very user friendly interface and easy to manage all software's from one location. Also all there products are very cheap to purchase."



Value for Money


4.2 / 5


  • "Thanks to ServiceDesk, we were able to significantly reduce the material costs of technical support."

  • "It is also difficult to ascertain the exact time spent on each case. Great product for the money."



Product Features

  • close Agile Methodologies
  • close Budget Management
  • close Client Portal
  • check Collaboration Tools
  • close Cost-to-Completion Tracking
  • close Customizable Templates
  • check Gantt Charts
  • close Idea Management
  • close Kanban Board
  • check Milestone Tracking
  • check Portfolio Management
  • check Resource Management
  • check Time & Expense Tracking
  • close Traditional Methodologies
  • close Agile Methodologies
  • close Budget Management
  • check Client Portal
  • check Collaboration Tools
  • close Cost-to-Completion Tracking
  • check Customizable Templates
  • close Gantt Charts
  • close Idea Management
  • check Kanban Board
  • check Milestone Tracking
  • close Portfolio Management
  • close Resource Management
  • check Time & Expense Tracking
  • close Traditional Methodologies

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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ServiceDesk Plus vs Track My Work

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share Share Your Comparison of Track My Work vs ServiceDesk Plus