Smartsheet vs ServiceDesk Plus

Awards

Starting Price

$14.00/month/user

$120.00/year/user

Best For

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

Rating


4.4 / 5
(1296)
Read All Reviews

4.3 / 5
(134)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.3 / 5


  • "Its pretty easy to use, I do like the ease of scheduling. I like that you can share the software and everyone is able to see it."

  • "It helps us to become more efficient and creative. It is easy to use and has become a useful product for collaboration."


4.2 / 5


  • "It is a very good experience for me with service desk plus as it is easy to use."

  • "I thought it was a great product that was easy to use and setup. However our purse strings are just a little too tight."

Customer Support


4.3 / 5


  • "Great project and work management system. Great customer service/technical support."

  • "Professional customer service. Easy to get ( tech savvy) people to use."


4.2 / 5


  • "Good method for tracking help desks requests. Good user access for web portal and email options."

  • "The price is right for a small shop (free for up to five users). If you just need something basic, SDP fulfills the basic needs of a help desk."

Features & Functionality


4.3 / 5


  • "It's web-based which is great. The help videos are good and make for a quick launch."

  • "It loosely emulates a good UI like Trello or Monday. In order to optimize that, you do have to be careful when sheet planning."


4.3 / 5


  • "All benefits which you need from a good quality product required for IT infra monitoring."

  • "Very user friendly interface and easy to manage all software's from one location. Also all there products are very cheap to purchase."

Value for Money


4.3 / 5


  • "Easy to share with other people and collaborate, while keeping the cost at a minimum. Nice Excel like interface with very fast learning curve."

  • "Great job tracking skills/abilities, project management, and cost effectiveness."


4.2 / 5


  • "Thanks to ServiceDesk, we were able to significantly reduce the material costs of technical support."

  • "It is also difficult to ascertain the exact time spent on each case. Great product for the money."

Product Features

  • check Agile Methodologies
  • check Budget Management
  • check Client Portal
  • check Collaboration Tools
  • check Cost-to-Completion Tracking
  • check Customizable Templates
  • check Gantt Charts
  • check Idea Management
  • check Kanban Board
  • check Milestone Tracking
  • check Portfolio Management
  • check Resource Management
  • check Time & Expense Tracking
  • check Traditional Methodologies
  • close Agile Methodologies
  • close Budget Management
  • close Client Portal
  • check Collaboration Tools
  • close Cost-to-Completion Tracking
  • close Customizable Templates
  • check Gantt Charts
  • close Idea Management
  • close Kanban Board
  • check Milestone Tracking
  • check Portfolio Management
  • check Resource Management
  • check Time & Expense Tracking
  • close Traditional Methodologies

Screenshots

View 5 screenshots 194572 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Smartsheet vs ServiceDesk Plus

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