ServiceDesk Plus vs ComputerEase

Starting Price

$120.00/year/user

Not provided by vendor

Best For

Our software offers the ease of use SMBs need and the powerful features the largest enterprises demand. More than 100,000 companies around the world trust our product to manage their IT services.

ComputerEase primarily serves the commercial construction market, but the system is highly customizable and scalable to meet the needs of various construction industry niches.

Rating


4.3 / 5
(134)
Read All Reviews

4.2 / 5
(115)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4.2 / 5


  • "It is a very good experience for me with service desk plus as it is easy to use."

  • "I thought it was a great product that was easy to use and setup. However our purse strings are just a little too tight."


4.1 / 5


  • "This is my first time using it and it is awesome. The subcontract module is a great tool and very easy to use."

  • "ComputerEase is a good accounting software for contractors. However, it is not very user friendly and lacks strong user manual."

Customer Support


4.2 / 5


  • "Good method for tracking help desks requests. Good user access for web portal and email options."

  • "The price is right for a small shop (free for up to five users). If you just need something basic, SDP fulfills the basic needs of a help desk."


4.1 / 5


  • "We still have some things to work out, but with our new support team it will be completed correctly. Thank you Peggy and Lesley."

  • "Add to that, the annual customer support cost had gone to over $3,000. We had received information in the mail from ComputerEase."

Features & Functionality


4.3 / 5


  • "All benefits which you need from a good quality product required for IT infra monitoring."

  • "Very user friendly interface and easy to manage all software's from one location. Also all there products are very cheap to purchase."


4.1 / 5


  • "Workflows are great for frequent operations. Good module interface between modules."

  • "ComputerEase is a great construction software to build on."

Value for Money


4.2 / 5


  • "Thanks to ServiceDesk, we were able to significantly reduce the material costs of technical support."

  • "It is also difficult to ascertain the exact time spent on each case. Great product for the money."


4 / 5


  • "Computer Ease says - No refund. Fine print says Computer Ease not responsible for claims made by sales representatives."

  • "Good fit for smaller to midsized construction company. Many upgraded features for the price."

Product Features

  • close Agile Methodologies
  • close Budget Management
  • close Client Portal
  • check Collaboration Tools
  • close Cost-to-Completion Tracking
  • close Customizable Templates
  • check Gantt Charts
  • close Idea Management
  • close Kanban Board
  • check Milestone Tracking
  • check Portfolio Management
  • check Resource Management
  • check Time & Expense Tracking
  • close Traditional Methodologies
  • close Agile Methodologies
  • check Budget Management
  • close Client Portal
  • close Collaboration Tools
  • check Cost-to-Completion Tracking
  • check Customizable Templates
  • check Gantt Charts
  • close Idea Management
  • close Kanban Board
  • check Milestone Tracking
  • close Portfolio Management
  • check Resource Management
  • check Time & Expense Tracking
  • close Traditional Methodologies

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ServiceDesk Plus vs ComputerEase

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