Planon

Overall: Very satisfied with the product as are most of our staff, employees and customers.

Pros: The product interface is easy to use and all the modules are consistent and integrate well. The ability to configure many different features for your Institution (versus having to do expensive customizations) is important. We also like the ease of creating reports and dashboards for different uses, employees and departments. Great software for a System Admin who wants to control and customize their software without having to rely on the vendor. This helps control costs.

Cons: The "out of the box" Accelerator product did not fit all aspects of our Institution when we went live. However, Planon responded well by improving this and creating a Higher Education version and a HE specific section for their business.

Reasons for Choosing Planon: Planon provided the best solution, with the most modules/features, at the best cost.

Reasons for Switching to Planon: We switched to provide a better experience to our staff, faculty and students. This has worked out well.

Overall: Overall it is has been a long journey with difficulties on both sides; in terms of structure within our organisation and acceptance of the product. On Planon's side lack of resources in the past have hindered some delivery but that now seems to be a thing of the past. The Cloud solution seems to work extremely well and we are pleased we were 'encouraged' to move over to it

Pros: PLANON LIVE I visualise as a centipede of available tools/solutions. You cut out and use the bits you need to build your own 'insect.' So it is infinitely configurable to your needs, and therefore it can serve a lot of different industries. IN adopted correctly and fully it will be a powerful tool for our organisation as it evolves.

Cons: That configuration can also be a con to the software. You need to improve your processes to match or allow the configuration to be correct. But sometimes there are TOO many options to choose from. You have to be willing to invest time and money to get it right

Reasons for Choosing Planon: Not part of the process but understand it was the best fit to our needs at the time

Overall: Meldingen en orders maken en afhandelen, reserveringen, personenbeheer ( koppeling naar externe pakketten: toegangsbeheer e.d.), bezoekers, contractbeheer

Pros: Binnen de standaard mogelijkheden kun je behoorlijk aan de wensen van de organisatie voldoen. Planon selfservice is voor eindgebruikers gebruikersvriendelijk

Cons: De gebruikersvriendelijkheid voor client gebruikers zou nog wat beter kunnen.

Reasons for Choosing Planon: NVT