# Best Remote Support Software 2026 | Capterra > Find the top Remote Support software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/remote-support-software/ --- # Best Remote Support Software Last updated on July 21, 2026 How to find the right Remote Support Software? Learn more from our team about Remote Support Software pricing features and benefits in our Remote Support Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is remote support software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on July 21, 2026 [Remote support software](https://www.capterra.com/remote-support-software/) allows IT technicians or customer service representatives to access customers’ and internal network users’ devices from their computers, regardless of location. This enables them to diagnose and resolve issues without physical contact with the remote desktop or other devices. The tool is helpful to demonstrate processes directly via the screen-share feature. The software’s remote access capabilities save time and resources while offering clients immediate assistance when needed. * * * For more information consult our [Remote Support Buyers Guide](#buyers-guide-content) ## InvGate Service Management Rating: 4.6 out of 5 (108 reviews) Profile: [InvGate Service Management](https://www.capterra.com/p/133392/Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? InvGate Service Management is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $17.00 Pricing details: Other, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Real-Time Notifications: 5.0 rating - Remote Access/Control: 5.0 rating - Support Ticket Management: 5.0 rating - SSL Security: 5.0 rating #### Lowest rated features - Third-Party Integrations: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (108 reviews) #### Related review snippet Reviewer: Jessica M. Reviewer details: Graphic Design, 1-10 employees Published: November 22, 2024 > "InvGate Service Management is the valuable service solution" ### Integrations tab InvGate Service Management connects with 28+ software tools. [See all integrations](https://www.capterra.com/p/133392/Service-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Microsoft Teams: 5.0 rating - Google Calendar: 4.8 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Okta: 4.7 rating - Twilio: 4.4 rating - ServiceNow: 4.5 rating --- ## FixMe.IT Rating: 4.8 out of 5 (389 reviews) Profile: [FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Remote Access/Control: 4.9 rating - Unattended Access: 5.0 rating - Screen Sharing: 4.9 rating - File Sharing: 4.4 rating #### Lowest rated features - Real-Time Chat: 4.4 rating - File Transfer: 4.5 rating - Compliance Management: 3.0 rating - Customizable Reports: 3.0 rating #### Feature-related review snippet Reviewer: Marek T. Reviewer details: Financial Services, 11-50 employees Published: June 2, 2023 > "The software had a clean and intuitive interface, making it easy to navigate and understand its features." ### Gallery tab Ease of use: 4.8 out of 5 (389 reviews) #### Related review snippet Reviewer: Ray D. Reviewer details: Information Technology and Services, 1-10 employees Published: August 6, 2024 > "IT has never failed to deliver seamless and secure remote control access of a Windows computer. " --- ## ManageEngine Remote Access Plus Rating: 4.6 out of 5 (62 reviews) Profile: [ManageEngine Remote Access Plus](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Remote Access Plus is a secure remote support solution that lets you remotely govern computers anywhere on the globe #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $75.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Remote Access/Control: 4.8 rating - Screen Sharing: 4.5 rating - Real-Time Chat: 4.5 rating - Unattended Access: 4.8 rating #### Lowest rated features - File Sharing: 4.0 rating - Compliance Management: 4.4 rating - Chat/Messaging: 4.4 rating - Session Recording: 4.5 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Telecommunications, 501-1,000 employees Published: November 23, 2022 > "I like how easy it is to connect between computers on the same network." ### Gallery tab Ease of use: 4.7 out of 5 (62 reviews) #### Related review snippet Reviewer: Hikmat M. Reviewer details: Newspapers, 51-200 employees Published: March 27, 2026 > "I especially like the integrated tools such as remote desktop, file transfer, command prompt, and system manager, which help resolve issues without interrupting users." ### Integrations tab ManageEngine Remote Access Plus connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/#integrations) #### Most popular integrations - ManageEngine ServiceDesk Plus: 5.0 rating #### Integrations-related review snippet Reviewer: Hikmat M. Reviewer details: Newspapers, 51-200 employees Published: March 27, 2026 > "I especially like the integrated tools such as remote desktop, file transfer, command prompt, and system manager, which help resolve issues without interrupting users." --- ## Slack Rating: 4.7 out of 5 (24,149 reviews) Profile: [Slack](https://www.capterra.com/p/135003/Slack/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Slack is cloud-based software that unites people, projects, and tools, helping teams work efficiently with productivity & AI features. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Centralized team collaboration hub - Efficient workplace messaging platform Cons: - Overwhelming and inconsistent notifications - Resource-intensive and slow performance #### Starting price Starting price: $8.75 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Real-Time Chat: 4.9 rating - Real-Time Notifications: 4.8 rating - Remote Access/Control: 4.7 rating - File Sharing: 4.8 rating #### Lowest rated features - Video Conferencing: 4.1 rating - Compliance Management: 3.9 rating - Screen Sharing: 4.5 rating - Two-Way Audio & Video: 4.6 rating #### Feature-related review snippet Reviewer: Konstantinos A. Reviewer details: Computer Software, 51-200 employees Published: April 9, 2026 > "The interface is clean, intuitive, and works seamlessly across devices." ### Gallery tab Ease of use: 4.6 out of 5 (24,149 reviews) #### Related review snippet Reviewer: Kaynan S. Reviewer details: Entertainment, 51-200 employees Published: April 24, 2026 > "It is our main communication platform at NextDay, and the threaded conversations are one of the most valuable features — they allow us to keep discussions organized without losing context in busy channels." ### Integrations tab Slack connects with 187+ software tools. [See all integrations](https://www.capterra.com/p/135003/Slack/#integrations) #### Most popular integrations - Hootsuite: 4.4 rating - Stripe: 4.6 rating - Any.do: 4.7 rating - SolarWinds Service Desk: 4.6 rating - Quip: 4.4 rating - Tellent Recruitee: 4.4 rating #### Integrations-related review snippet Reviewer: Jake P. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: May 26, 2026 > "The direct integration with other tools like Google Drive and calendar apps also helps keep our workflow centralized in one hub." --- ## TeamViewer ONE Rating: 4.6 out of 5 (11,629 reviews) Profile: [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Quick and simple installation - Seamless remote teamwork Cons: - Expensive and restrictive licensing - High dependency on internet #### Starting price Starting price: $24.90 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.8 rating - Screen Sharing: 4.6 rating - File Sharing: 4.4 rating - Real-Time Chat: 4.4 rating #### Lowest rated features - Surveys & Feedback: 4.1 rating - Session Transfer: 4.3 rating - Session Recording: 4.3 rating - File Transfer: 4.4 rating #### Feature-related review snippet Reviewer: Rafique S. Reviewer details: Electrical/Electronic Manufacturing, 1,001-5,000 employees Published: October 14, 2025 > "The interface is intuitive, and the cross-platform compatibility ensures flexibility in various work scenarios." ### Gallery tab Ease of use: 4.6 out of 5 (11,629 reviews) #### Related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: March 29, 2026 > "Its smooth performance, even on slower networks, makes it easy to troubleshoot issues or collaborate in real time, and features like file transfer, multi‑monitor support, and session recording add a lot of practical value." ### Integrations tab TeamViewer ONE connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/194565/TeamViewer/#integrations) #### Most popular integrations - Jira: 4.5 rating - Zoho CRM: 4.3 rating - Zendesk Suite: 4.4 rating - Zoho Desk: 4.5 rating - Microsoft Azure: 4.7 rating - Salesforce Service Cloud: 4.5 rating #### Integrations-related review snippet Reviewer: David N. Reviewer details: Computer Software, 201-500 employees Published: April 27, 2026 > "Integrates and deploys well with most MDMs." --- ## Webex Suite Rating: 4.4 out of 5 (7,404 reviews) Profile: [Webex Suite](https://www.capterra.com/p/237272/Webex/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Robust video conferencing features - Unified business communication hub Cons: - Frequent technical glitches - Audio reliability and mute challenges #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Screen Sharing: 4.7 rating - Real-Time Chat: 4.7 rating - Video Conferencing: 4.8 rating - File Sharing: 4.4 rating #### Lowest rated features - Reporting/Analytics: 4.0 rating - Session Recording: 4.4 rating - Surveys & Feedback: 4.1 rating - Diagnostic Tools: 4.4 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Facilities Services, 10,001+ employees Published: July 31, 2025 > "The hardware is robust, with intuitive controls for users unfamiliar with the system." ### Gallery tab Ease of use: 4.3 out of 5 (7,404 reviews) #### Related review snippet Reviewer: Brian T. Reviewer details: E-Learning, 51-200 employees Published: June 5, 2026 > "Next, not only does this app have traditional landline business phone capabilities, it also offers a texting feature so that you can send and receive text like on a mobile phone or smartphone. " ### Integrations tab Webex Suite connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/237272/Webex/#integrations) #### Most popular integrations - Slack: 4.9 rating - Microsoft Teams: 4.7 rating - GitHub: 4.8 rating - Zendesk Suite: 4.4 rating - Zapier: 4.6 rating - Microsoft Outlook: 4.7 rating #### Integrations-related review snippet Reviewer: Tayo F. Reviewer details: Information Technology and Services, 11-50 employees Published: August 27, 2024 > "The integration with other Cisco tools is also seamless." --- ## Freshdesk Rating: 4.5 out of 5 (3,463 reviews) Profile: [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Centralized and efficient customer service - Quick and flexible setup process Cons: - Frequent bugs and technical glitches - Email management feature gaps #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Remote Access/Control: 4.7 rating - Real-Time Notifications: 4.4 rating - Real-Time Chat: 4.5 rating #### Lowest rated features - Access Controls/Permissions: 4.3 rating - Screen Sharing: 4.4 rating - Third-Party Integrations: 4.1 rating - File Sharing: 4.4 rating #### Feature-related review snippet Reviewer: Shaunak B. Reviewer details: Computer Software, 10,001+ employees Published: July 3, 2026 > "The interface is approachable, everyday tasks are straightforward, and even less technical users adapted quickly." ### Gallery tab Ease of use: 4.5 out of 5 (3,463 reviews) #### Related review snippet Reviewer: Kosana A. Reviewer details: Computer Software, 1,001-5,000 employees Published: May 26, 2026 > "We use Freshdesk for our support operations, and it has helped us resolve and close tickets faster with its advanced features presented in a simple and easy-to-use interface." ### Integrations tab Freshdesk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/124981/Freshdesk/#integrations) #### Most popular integrations - SurveyMonkey: 4.6 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Meta for Business: 4.4 rating - Campaign Monitor by Marigold: 4.5 rating - Five9: 4.2 rating #### Integrations-related review snippet Reviewer: Posh J. Reviewer details: Insurance, 1,001-5,000 employees Published: March 10, 2025 > "I had a great experience utilizing the platform as a stand-alone tool. When I wanted to create integrations with other tools the complexity of the process was more time than we had to invest." --- ## Zoho Desk Rating: 4.5 out of 5 (2,213 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.9 rating - Real-Time Notifications: 4.6 rating - Collaboration Tools: 5.0 rating - Multi-Channel Communication: 4.7 rating #### Lowest rated features - Access Controls/Permissions: 2.3 rating - Customizable Branding: 3.3 rating - Real-Time Updates: 4.0 rating - User Management: 4.5 rating #### Feature-related review snippet Reviewer: Matthew B. Reviewer details: Internet, 10,001+ employees Published: July 26, 2023 > "With Zoho One, organizations get access to a suite of useful tools in a unified interface." ### Gallery tab Ease of use: 4.4 out of 5 (2,213 reviews) #### Related review snippet Reviewer: Garcia L. Reviewer details: Printing, 51-200 employees Published: August 8, 2025 > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## BeyondTrust Remote Support Rating: 4.6 out of 5 (2,010 reviews) Profile: [BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Secure and efficient remote access - Versatile screen sharing capabilities Cons: - High cost and licensing barriers - Lag and slow response times #### Starting price Starting price: $1995.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.7 rating - Screen Sharing: 4.6 rating - Real-Time Chat: 4.6 rating - File Sharing: 4.4 rating #### Lowest rated features - Reporting/Analytics: 3.9 rating - Customizable Branding: 4.2 rating - Unattended Access: 4.4 rating - Session Transfer: 4.3 rating #### Feature-related review snippet Reviewer: Adam G. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: August 22, 2023 > "i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use" ### Gallery tab Ease of use: 4.5 out of 5 (2,010 reviews) #### Related review snippet Reviewer: David N. Reviewer details: Computer Software, 201-500 employees Published: April 28, 2026 > "Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background." ### Integrations tab BeyondTrust Remote Support connects with 13+ software tools. [See all integrations](https://www.capterra.com/p/86962/Bomgar/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - JIRA Service Management: 4.5 rating - Freshservice: 5.0 rating - SysAid: 4.5 rating - ServiceNow: 4.3 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer & Network Security, 1,001-5,000 employees Published: December 21, 2022 > "I enjoyed the integrated permission features with our domain such as the intuitive ability yo elevate to administrator access during remote sessions." --- ## ScreenConnect Rating: 4.7 out of 5 (1,899 reviews) Profile: [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ScreenConnect provides the ability to view and control devices from anywhere there is an Internet connection. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Intuitive cross-platform user experience - Effortless large-scale deployment Cons: - Recurring technical problems - Challenging installation process #### Starting price Starting price: $30.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.7 rating - Screen Sharing: 4.6 rating - Unattended Access: 4.4 rating - Access Controls/Permissions: 4.4 rating #### Lowest rated features - Diagnostic Tools: 3.9 rating - File Sharing: 4.3 rating - Customizable Branding: 4.1 rating - Multi-Channel Communication: 3.5 rating #### Feature-related review snippet Reviewer: Nelson O. Reviewer details: Financial Services, 201-500 employees Published: March 17, 2026 > "Some menus still feel confusing, but the software runs fast and works well in practice." ### Gallery tab Ease of use: 4.6 out of 5 (1,899 reviews) #### Related review snippet Reviewer: Shyam Kishor P. Reviewer details: Information Technology and Services, 1-10 employees Published: July 5, 2026 > "Moving files or managing system documents during support sessions is fast, which saves our IT support team a massive amount of time on a daily basis." ### Integrations tab ScreenConnect connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/147830/ScreenConnect/#integrations) #### Most popular integrations - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Microsoft Outlook: 5.0 rating - ConnectWise PSA: 4.3 rating - ConnectWise Automate: 4.3 rating - Passportal: 4.4 rating #### Integrations-related review snippet Reviewer: Andrew J. Reviewer details: Information Technology and Services, 11-50 employees Published: May 8, 2025 > "Integration is great also." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 5.0 rating - Chat/Messaging: 5.0 rating - Multi-Channel Communication: 5.0 rating - Real-Time Notifications: 5.0 rating #### Lowest rated features - CRM: 4.0 rating - Customizable Reports: 4.0 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## AnyDesk Rating: 4.6 out of 5 (1,787 reviews) Profile: [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Visible tabs: Overview, Features ### Overview tab #### What is this product about? AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure Remote Support. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive interface for all users - Flexible remote access capabilities Cons: - Dependent on internet stability - Inconsistent input device handling #### Starting price Starting price: €22.90 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.8 rating - Screen Sharing: 4.6 rating - Unattended Access: 4.5 rating - Access Controls/Permissions: 4.6 rating #### Lowest rated features - Customizable Branding: 4.0 rating - Real-Time Chat: 4.4 rating - Surveys & Feedback: 4.1 rating - Session Transfer: 4.2 rating #### Feature-related review snippet Reviewer: mustafa G. Reviewer details: E-Learning, 201-500 employees Published: March 17, 2023 > "Its fast and smooth performance, combined with its user-friendly interface and customizable settings, make it an excellent choice for both personal and professional use." --- ## Zoho Assist Rating: 4.7 out of 5 (1,459 reviews) Profile: [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Reliable remote support functionality Cons: - Occasional lag and slow connections - Cumbersome multi-monitor handling #### Starting price Starting price: ₹480.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.8 rating - Unattended Access: 4.8 rating - Screen Sharing: 4.7 rating - Access Controls/Permissions: 4.7 rating #### Lowest rated features - File Sharing: 4.4 rating - Surveys & Feedback: 4.1 rating - Multi-Channel Communication: 4.2 rating - File Transfer: 4.6 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer & Network Security, 1-10 employees Published: February 18, 2026 > "It has an uncomplicated user friendly web interface and has so many features that you'll never need to touch a users device ever again!" ### Gallery tab Ease of use: 4.7 out of 5 (1,459 reviews) #### Related review snippet Reviewer: Jason S. Reviewer details: Financial Services, 51-200 employees Published: May 22, 2026 > "It solved several issues for my organization with regards to ongoing remote access and one-time remote support, along with machine compliance and inventory." ### Integrations tab Zoho Assist connects with 17+ software tools. [See all integrations](https://www.capterra.com/p/112011/Zoho-Assist/#integrations) #### Most popular integrations - Google Workspace: 4.7 rating - Jira: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 5.0 rating - Zoho Desk: 4.7 rating - ManageEngine Mobile Device Manager Plus: 4.6 rating #### Integrations-related review snippet Reviewer: Will W. Reviewer details: Wholesale, 11-50 employees Published: June 1, 2026 > "It also integrates well with other Zoho products, which helps streamline workflows." --- ## Zoho Meeting Rating: 4.6 out of 5 (943 reviews) Profile: [Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A web conferencing solution that empowers you to host interactive online meeting, video conferencing and organize engaging webinars. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Effective team collaboration tools Cons: - Frequent lag and connectivity issues #### Starting price Starting price: $2.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Screen Sharing: 4.7 rating - Real-Time Chat: 4.7 rating - Video Conferencing: 4.6 rating - File Sharing: 4.8 rating #### Lowest rated features - Third-Party Integrations: 4.3 rating - Two-Way Audio & Video: 4.7 rating - Collaboration Tools: 4.9 rating - Customizable Branding: 4.8 rating #### Feature-related review snippet Reviewer: Pitam N. Reviewer details: Market Research, Self-employed Published: February 9, 2026 > "I have been using Zoho Meeting for my business communications, and the aspect I appreciate the most is its incredibly user-friendly and clean interface." ### Gallery tab Ease of use: 4.7 out of 5 (943 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Security and Investigations, 1-10 employees Published: August 14, 2025 > "Zoho Meeting is a feature rich meeting and webinar tool that allows our business to conduct weekly reviews with ease." ### Integrations tab Zoho Meeting connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/202121/Zoho-Meeting/#integrations) #### Most popular integrations - Gmail: 4.8 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 4.8 rating - Google Calendar: 5.0 rating - Microsoft Outlook: 4.5 rating - Zoho Mail: 4.9 rating #### Integrations-related review snippet Reviewer: Sonia S. Reviewer details: Internet, 1-10 employees Published: November 6, 2025 > "Zoho Meeting combines simplicity, security, and integration everything we need to stay connected and productive with our clients and partners." --- ## ISL Light Rating: 4.7 out of 5 (779 reviews) Profile: [ISL Light](https://www.capterra.com/p/146892/ISL-Light/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Remote desktop & support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Flexible and rapid deployment options - Consistent and dependable performance Cons: - Occasional connection interruptions - Unreliable clipboard functionality #### Starting price Starting price: $34.90 Pricing details: Other, Per Month Free trial: Yes Free demo: No #### Pricing review snippet Reviewer: Jure F. Reviewer details: Internet, Self-employed Published: October 9, 2025 > "Overall, my experience with ISL Light has been very positive in terms of value for money." ### Features tab #### Highest rated features - Remote Access/Control: 4.8 rating - Unattended Access: 4.8 rating - Screen Sharing: 4.6 rating - File Sharing: 4.5 rating #### Lowest rated features - Real-Time Chat: 4.2 rating - Real-Time Monitoring: 3.8 rating - Diagnostic Tools: 4.1 rating - Compliance Management: 4.1 rating #### Feature-related review snippet Reviewer: Lenart P. Reviewer details: Information Technology and Services, 11-50 employees Published: September 19, 2025 > "Both technicians and end-users benefit from its simplicity, and it has definitely helped to resolve issues more efficiently" ### Gallery tab Ease of use: 4.7 out of 5 (779 reviews) #### Related review snippet Reviewer: Bart V. Reviewer details: Information Technology and Services, 1-10 employees Published: October 21, 2024 > "It has an API so we can nicely integrate it in our website so we can create easy ready to go sessions for clients without needing to pass ID's and passwords etc." ### Integrations tab ISL Light connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/146892/ISL-Light/#integrations) #### Most popular integrations - Freshdesk: 5.0 rating - Bitrix24: 4.2 rating - Avast Ultimate Business Security: 4.4 rating - Freshservice: 5.0 rating - Remote Desktop Manager: 4.6 rating - Autotask PSA: 4.2 rating #### Integrations-related review snippet Reviewer: Andraz S. Reviewer details: Computer Software, 1-10 employees Published: December 7, 2022 > "Integration was fast and smooth." --- ## JIRA Service Management Rating: 4.5 out of 5 (770 reviews) Profile: [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated cross-team collaboration tools - Streamlined request tracking system Cons: - High and scaling licensing costs - Complex access and permissions setup #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Real-Time Chat: 4.5 rating - Access Controls/Permissions: 4.6 rating - Real-Time Monitoring: 4.4 rating #### Lowest rated features - API: 3.5 rating - Third-Party Integrations: 4.0 rating - Audit Trail: 4.0 rating - Surveys & Feedback: 4.0 rating #### Feature-related review snippet Reviewer: Bishal D. Reviewer details: Computer Software, 11-50 employees Published: November 3, 2023 > "I love its user-friendly interface and its automation." ### Gallery tab Ease of use: 4.2 out of 5 (770 reviews) #### Related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." ### Integrations tab JIRA Service Management connects with 75+ software tools. [See all integrations](https://www.capterra.com/p/227102/JIRA-Service-Management/#integrations) #### Most popular integrations - Jira: 4.8 rating - Asana: 4.5 rating - Docusign: 4.7 rating - Hootsuite: 4.4 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." --- ## Freshservice Rating: 4.5 out of 5 (764 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined team collaboration features - Robust workflow automation tools Cons: - Restrictive and basic reporting capabilities - Persistent bugs and limited customization #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.9 rating - Access Controls/Permissions: 4.5 rating - Self Service Portal: 4.8 rating - Real-Time Notifications: 4.9 rating #### Lowest rated features - Real-Time Chat: 4.3 rating - Reporting/Analytics: 4.3 rating - Surveys & Feedback: 4.3 rating - Real-Time Monitoring: 4.6 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (764 reviews) #### Related review snippet Reviewer: Nathalie O. Reviewer details: Non-Profit Organization Management, 1,001-5,000 employees Published: February 17, 2026 > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers extensive "out-of-the-box" features, its true power emerged when I integrated custom code." ### Integrations tab Freshservice connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - Harvest: 4.6 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- ## Splashtop Rating: 4.7 out of 5 (734 reviews) Profile: [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Splashtop provides high-performing IT solutions: SOS for on-demand help and Remote Support for unattended access. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Pros: - Simple setup and usability - Consistent and stable performance Cons: - Occasional lag and slowdowns - Multi-monitor and display challenges #### Starting price Starting price: $6.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.8 rating - Screen Sharing: 4.6 rating - Access Controls/Permissions: 4.8 rating - Unattended Access: 4.5 rating #### Lowest rated features - User Management: 3.0 rating - Real-Time Chat: 4.1 rating - Session Recording: 3.9 rating - Session Transfer: 4.0 rating #### Feature-related review snippet Reviewer: Vanessa C. Reviewer details: Construction, 11-50 employees Published: March 18, 2026 > "I like that it has a clean and intuitive interface that is very easy to navigate even for new users without any technical skills." ### Gallery tab Ease of use: 4.8 out of 5 (734 reviews) #### Related review snippet Reviewer: Lorenzo K. Reviewer details: Information Technology and Services, 11-50 employees Published: July 23, 2025 > "Multiple monitor support, consideration for user sessions in an RDS environment, and a comprehensive toolkit make this a preferred remote support tool at my place of work." ### Integrations tab Splashtop connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/162972/Splashtop-Business-Access/#integrations) #### Most popular integrations - Spiceworks Cloud Help Desk: 4.4 rating - Atera: 4.8 rating - ServiceNow: 4.5 rating - NinjaOne: 4.5 rating - Autotask PSA: 4.2 rating - Naverisk: 4.8 rating #### Integrations-related review snippet Reviewer: Ted H. Reviewer details: Law Practice, 1-10 employees Published: July 27, 2023 > "The set up, updating and integration into my system are incredibly smooth." --- ## GoToMyPC Rating: 4.8 out of 5 (588 reviews) Profile: [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Web-based remote access solution that makes it simple and secure to access your computer from anywhere. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Seamless home office capability - Consistent dependable performance Cons: - Connection and usability problems - Multi-monitor and display limitations #### Starting price Starting price: $35.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.9 rating - File Sharing: 4.2 rating - File Transfer: 4.2 rating - Screen Sharing: 4.4 rating #### Lowest rated features - Session Transfer: 3.4 rating - Real-Time Chat: 3.3 rating - Multiple User Accounts: 1.0 rating - Real-Time Monitoring: 4.0 rating #### Feature-related review snippet Reviewer: Richard H. Reviewer details: E-Learning, 1-10 employees Published: March 29, 2023 > "This product allows me to get my company data up to date on a daily basis, use and update all other software present in the cloud, let's me feel that I am sitting behind my desk with the same screen, functions, and visual of my screen." ### Gallery tab Ease of use: 4.9 out of 5 (588 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Law Practice, Self-employed Published: November 4, 2025 > "My home office computer has the information I need and I can access it easily thru GoToMyPc. When I had printing issues, I contacted customer support who worked with me to resolve the issue." --- ## RemotePC Rating: 4.7 out of 5 (583 reviews) Profile: [RemotePC](https://www.capterra.com/p/173304/RemotePC/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? RemotePC - a fast, secure remote access solution for consumers, small businesses, and enterprises. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and user-friendly operation - Quick and simple installation Cons: - Occasional connection instability - Lag and slow performance #### Starting price Starting price: $29.50 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.8 rating - Screen Sharing: 4.8 rating - Unattended Access: 4.7 rating - File Sharing: 4.6 rating #### Lowest rated features - Session Transfer: 4.3 rating - Real-Time Chat: 4.5 rating - Real-Time Updates: 4.3 rating - Real-Time Notifications: 4.4 rating #### Feature-related review snippet Reviewer: Mitch R. Reviewer details: Consumer Services, 1-10 employees Published: January 24, 2025 > "I LOVED the ease of use and interface right away as I could tell they put some thought into it." ### Gallery tab Ease of use: 4.7 out of 5 (583 reviews) #### Related review snippet Reviewer: Scott M. Reviewer details: Religious Institutions, 1-10 employees Published: March 6, 2025 > "RemotePC has been a valuable tool for both IT management and for end users to be able to work on church systems remotely." --- ## SysAid Rating: 4.5 out of 5 (521 reviews) Profile: [SysAid](https://www.capterra.com/p/107225/SysAid/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Streamlined IT team coordination Cons: - Recurring technical and reliability problems - Challenging and limited reporting tools #### Starting price Starting price: $89.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.8 rating - Remote Access/Control: 3.9 rating - Real-Time Notifications: 4.6 rating - Real-Time Chat: 4.4 rating #### Lowest rated features - Customizable Reports: 3.5 rating - Reporting/Analytics: 3.6 rating - Workflow Management: 3.0 rating - Server Monitoring: 4.0 rating #### Feature-related review snippet Reviewer: Wealth A. Reviewer details: Banking, 10,001+ employees Published: March 25, 2026 > "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience." ### Gallery tab Ease of use: 4.5 out of 5 (521 reviews) #### Related review snippet Reviewer: PRINCESS G. Reviewer details: Banking, 10,001+ employees Published: April 2, 2026 > "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be challenging at times, and the interface could be smoother, it still provides strong value with its insights and integrated ITSM features." ### Integrations tab SysAid connects with 37+ software tools. [See all integrations](https://www.capterra.com/p/107225/SysAid/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Google Workspace: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 4.6 rating - TeamViewer ONE: 4.6 rating #### Integrations-related review snippet Reviewer: Sayed M. Reviewer details: Airlines/Aviation, 501-1,000 employees Published: August 29, 2024 > "I am satisfied with the new intermigrations." --- ## Atera Rating: 4.5 out of 5 (449 reviews) Profile: [Atera](https://www.capterra.com/p/144309/Atera/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Introducing Robin: It cuts up to 40% of your IT workload, supports users 24/7/365, and acts like a personal AI technician. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Streamlined software deployment workflow - Comprehensive IT process automation Cons: - Inconsistent platform responsiveness #### Starting price Starting price: $129.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.6 rating - Real-Time Notifications: 4.6 rating - Unattended Access: 4.6 rating - Real-Time Monitoring: 4.7 rating #### Lowest rated features - Chat/Messaging: 2.0 rating - File Sharing: 4.3 rating - Screen Sharing: 4.5 rating - Surveys & Feedback: 3.5 rating #### Feature-related review snippet Reviewer: Manoj N. Reviewer details: Education Management, 201-500 employees Published: November 8, 2024 > "The setup was quick, and the interface is friendly, so I can find what I need without any trouble." ### Gallery tab Ease of use: 4.6 out of 5 (449 reviews) #### Related review snippet Reviewer: James H. Reviewer details: Business Supplies and Equipment, 51-200 employees Published: December 9, 2025 > "Atera helped me pull together IT asset data, support tickets, and system activity in one place, which made it easier to prepare internal reports and track progress on compliance tasks." ### Integrations tab Atera connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/144309/Atera/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - QuickBooks Online: 4.3 rating - Xero: 4.4 rating - Zapier: 4.7 rating - AnyDesk: 4.7 rating - Splashtop: 4.7 rating #### Integrations-related review snippet Reviewer: Shehab K. Reviewer details: Information Technology and Services, 51-200 employees Published: September 23, 2024 > "The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment." --- ## Supremo Remote Desktop Rating: 4.7 out of 5 (447 reviews) Profile: [Supremo Remote Desktop ](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Versatile remote assistance capabilities - Affordable remote access solution Cons: - Occasional connection reliability issues #### Starting price Starting price: $199.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.7 rating - Unattended Access: 4.6 rating - Screen Sharing: 4.4 rating - File Sharing: 4.3 rating #### Lowest rated features - Real-Time Chat: 4.0 rating - Reporting/Analytics: 3.9 rating - Session Recording: 4.0 rating - Customizable Branding: 4.2 rating #### Feature-related review snippet Reviewer: João A. Reviewer details: Information Technology and Services, 1-10 employees Published: November 4, 2022 > "Is easy to use and manage, the interface is great" ### Gallery tab Ease of use: 4.8 out of 5 (447 reviews) #### Related review snippet Reviewer: Ivan C. Reviewer details: Information Technology and Services, 201-500 employees Published: December 7, 2022 > "I met Supremo and I have never stopped using it, for the administration of remote systems it is a complete and safe solution, the product is easy to use in all its functions, the possibility of transferring files and viewing all the connected monitors is very useful , the price is well balanced, I have rarely encountered problems of lack of connectivity and in the face of at least decent internet lines you get more than satisfactory performance" --- ## Pulseway Rating: 4.7 out of 5 (310 reviews) Profile: [Pulseway](https://www.capterra.com/p/141792/Pulseway/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Award-winning remote support and monitoring solution that lets you control your systems from anywhere using any device. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Extensive evolving feature set - Robust and flexible security management Cons: - Occasional bugs and inconsistencies #### Starting price Starting price: $67.00 Pricing details: Usage Based, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.8 rating - Real-Time Monitoring: 4.6 rating - Real-Time Notifications: 4.5 rating - Remote Monitoring & Management: 4.7 rating #### Lowest rated features - Activity Dashboard: 1.0 rating - File Sharing: 3.8 rating - Unattended Access: 4.1 rating - User Management: 3.5 rating #### Feature-related review snippet Reviewer: ernesto P. Reviewer details: Retail, 51-200 employees Published: September 11, 2024 > "What I liked most about Pulseway was its intuitive and user-friendly interface." ### Gallery tab Ease of use: 4.7 out of 5 (310 reviews) #### Related review snippet Reviewer: Christopher R. Reviewer details: Information Technology and Services, 1-10 employees Published: September 25, 2024 > "Pulseway seamlessly integrates their RMM and PSA solutions, allowing me to better track and invoice my time without any additional overhead. " ### Integrations tab Pulseway connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/141792/Pulseway/#integrations) #### Most popular integrations - Slack: 4.5 rating - Zendesk Suite: 4.4 rating - Xero: 4.4 rating - IT Glue: 5.0 rating - ConnectWise PSA: 4.1 rating - Bitdefender GravityZone: 5.0 rating #### Integrations-related review snippet Reviewer: Benjamin R. Reviewer details: Events Services, 1-10 employees Published: September 10, 2024 > "The integration of BitDefender has been a great help too." --- ## NinjaOne Rating: 4.7 out of 5 (294 reviews) Profile: [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? NinjaOne Unified IT Operations platform includes multiple one-click remote control options as well as full suite remote tools. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Remote Access/Control: 4.7 rating - Server Monitoring: 4.7 rating - Real-Time Notifications: 4.5 rating - Real-Time Monitoring: 4.6 rating #### Lowest rated features - Reporting/Analytics: 3.8 rating - Two-Factor Authentication: 1.0 rating - Unattended Access: 4.3 rating - Access Controls/Permissions: 4.2 rating #### Feature-related review snippet Reviewer: Tyler B. Reviewer details: Information Technology and Services, 11-50 employees Published: March 6, 2026 > "The customization that can be done through NinjaOne is endless!" ### Gallery tab Ease of use: 4.7 out of 5 (294 reviews) #### Related review snippet Reviewer: Nelson O. Reviewer details: Financial Services, 201-500 employees Published: March 11, 2026 > "The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without having to search through menus." ### Integrations tab NinjaOne connects with 36+ software tools. [See all integrations](https://www.capterra.com/p/184229/NinjaOne/#integrations) #### Most popular integrations - IT Glue: 3.8 rating - ConnectWise PSA: 4.1 rating - MSP360 Backup: 4.6 rating - OpenText Core Endpoint Protection​: 4.5 rating - Accelo: 4.5 rating - Autotask PSA: 4.2 rating #### Integrations-related review snippet Reviewer: Christopher Ryan N. Reviewer details: Information Technology and Services, 1-10 employees Published: May 10, 2021 > "we were using Acello and Solarwinds - and the integration was very easy to setup." --- Page 1 of 4 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (171) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Access Controls/Permissions AI Copilot Chat/Messaging Collaboration Tools Diagnostic Tools File Sharing Generative AI Real-Time Chat Real-Time Monitoring Real-Time Notifications Remote Access/Control Remote Monitoring & Management Reporting/Analytics Screen Sharing Session Recording Session Transfer Surveys & Feedback Troubleshooting Unattended Access Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Mobile Device Management Software](https://www.capterra.com/mobile-device-management-software/)[IT Asset Management Software](https://www.capterra.com/it-asset-management-software/)[Patch Management Software](https://www.capterra.com/patch-management-software/)[Disk Imaging Software](https://www.capterra.com/disk-imaging-software/)[Mobility Software](https://www.capterra.com/mobility-software/)[Unified Endpoint Management (UEM) Software](https://www.capterra.com/unified-endpoint-management-software/)[CMDB Software](https://www.capterra.com/cmdb-software/)[Change Management Software](https://www.capterra.com/change-management-software/)[Configuration Management Tools Software](https://www.capterra.com/configuration-tools-software/) I'm looking for Remote Support Software that is: [Free](https://www.capterra.com/remote-support-software/s/free/) Table of Contents - [What are the core features of remote support software?](#what-are-the-core-features-of-remote-support-software) - [What are the benefits of using remote support software?](#what-are-the-benefits-of-using-remote-support-software) - [What are the potential issues with remote support software?](#what-are-the-potential-issues-with-remote-support-software) - [How much does remote support software cost?](#how-much-does-remote-support-software-cost) - [What is remote support software used for?](#what-is-remote-support-software-used-for) - [Which software tools integrate with remote support software?](#which-software-tools-integrate-with-remote-support-software) - [Key considerations when purchasing remote support software](#key-considerations-when-purchasing-remote-support-software) ## What are the core features of remote support software? - **Remote access/control:** Connect the tool with the user’s device to gain remote access with permission. This feature facilitates troubleshooting technical issues without being physically present at the location of the machine experiencing problems. It efficiently resolves tech-related matters while maintaining secure access protocols throughout each remote session. - **Real-time chat:** Provide instant communication between support representatives and users, facilitating a quick resolution of queries or issues. This feature simplifies and speeds up information exchange, helping to understand and resolve issues promptly. - **Screen sharing:** Resolve issues quickly by allowing support staff to see exactly what the end users see on their screens. This feature can reduce misunderstandings and communication errors about crucial problems. * * * ## What are the benefits of using remote support software? - **Reduces travel costs:** Remote access software allows professionals to offer virtual assistance, eliminating the need for in-person visits. This means there are no travel expenses associated with resolving software or system issues. Hence, the tool significantly reduces a company's operational costs by saving on fuel and vehicle maintenance charges related to business trips. - **Enhances customer service efficiency:** With remote support tools, technicians can connect and control devices remotely, eliminating the need for in-person visits. This enhances customer service efficiency as issues are resolved immediately without geographical constraints or travel time. It also enables support teams to handle multiple requests simultaneously, reducing response times and boosting overall productivity. - **Facilitates resource allocation:** Remote support software allows administrators to manage resources optimally by identifying where help is most needed and allocating support staff accordingly. This increases efficiency by reducing technicians’ idle time and ensures tasks are evenly distributed based on the complexity or urgency of issues, thereby improving overall productivity. * * * ## What are the potential issues with remote support software? - **Connectivity issues:** An unreliable internet connection may prevent the user and technician from establishing a stable connection for troubleshooting, leading to delays or inability to resolve problems. This could cause frustration among users requiring immediate assistance and potentially affect productivity if technical glitches persist. - **Security risks:** Remote access software often requires access to sensitive data or control over systems, making it an attractive target for hackers. If not properly secured, unauthorized users could gain access and compromise information or operations. Therefore, robust security measures, such as end-to-end encryption and two-factor authentication, must be in place when using such remote control tools. - **Software compatibility issues:** If the chosen remote support tool doesn't integrate with other business tools, devices, or operating systems, the business can witness ineffective assistance and reduced productivity. Hence, choosing the right tool that aligns with your business's needs is crucial. * * * ## How much does remote support software cost? Most remote support software products are priced "per month," and their entry-level pricing plan ranges from **$5 to $110+\***. An enterprise remote work support product priced higher may include additional features such as a custom call end page and call scheduling.  _\*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of Jan. 25, 2024._ * * * ## What is remote support software used for? A remote support tool helps remotely access and control users’ devices for troubleshooting, data transfer, and issue resolution. However, the software can have multiple use cases based on the data fed into the system and the tool's features leveraged. Some of them are: - **Team collaboration support:** Collaboration in remote support software facilitates communication, conferencing, and project management among teams functioning remotely. This aids in efficient issue resolution, troubleshooting, and providing secure control over user devices. The software organizes and manages tasks, monitors work progress, and provides real-time support insights to assess team performance against customer feedback.  - **Customer support management:** Remote support software enables serving customers across multiple channels, tracking and prioritizing support requests, and providing real-time insights into support operations. Ticket assignment to technicians, detailed ticket history, and internal notes further enhance customer support.  - **IT issue resolution:** This capability enables immediate troubleshooting of technical issues ranging from cyberattacks to server failures and software glitches. The software enhances efficiency and reduces downtime by allowing users immediate access to help instead of waiting for on-site assistance. This is particularly valuable for remote workers and teams, as it will enable quick problem-solving, regardless of the location. The software is also used to train employees to manage device performance and address anomalies themselves. * * * ## Which software tools integrate with remote support software? Report support software integrates with various solutions for data export and import. We looked across thousands of reviews from the software users to identify products that users frequently mentioned integrating with their tools: - **Microsoft Teams** [meeting software](https://www.capterra.com/meeting-software/) integrates with remote support software to facilitate chat, voice calls, and video conferencing between team members within the same platform. This improves real-time communication on issues when working with remote teams.  - **Google Drive** is a [cloud storage solution](https://www.capterra.com/cloud-storage-software/) that integrates with remote support tools, allowing technicians and clients to access essential documents and resources remotely. This eliminates the need for cumbersome file attachments or dependencies on local storage access. All stakeholders can share necessary documents and logs with technicians through cloud storage, facilitating speedy issue diagnosis and troubleshooting.  - **Jira** [IT project management software](https://www.capterra.com/it-project-management-software/) integrates with remote support software and provides real-time insights into the support tickets, resolved issues, and user interactions within the same platform. The integration eliminates the need to switch between systems for communication, allowing a clear and efficient exchange of information about project requirements, support progress, and user feedback.  - **ZooM** [sales force automation software](https://www.capterra.com/sales-force-automation-software/) integrates with a remote support tool for sales teams to assist clients and resolve issues proactively. This reduces customer frustration and increases the likelihood of successful conversions. The integration provides support logs and feedback into the sales process, acting as actionable insights for sales teams to personalize their approach, address common concerns, and tailor product recommendations. - **Freshdesk,** a [help desk solution](https://www.capterra.com/help-desk-software/), integrates with remote support software to provide clients and customers with a unified platform for reporting issues and receiving remote assistance. Help desk software identifies potential issues and connects with customers to prevent delays in resolution. Customers can track the progress of their tickets and see real-time updates, fostering trust in the support team. _\*We identified these integrations mentioned most often in verified reviews of remote support software published on Capterra within the past two years (as of Jan. 25, 2024)._ * * * ## Key considerations when purchasing remote support software - **Evaluate the ease of connection and session initiation.** Quick, straightforward connections reduce downtime, ensuring faster problem resolution. Self-guided troubleshooting, QR codes, or link sharing assist with initiating sessions, while multiple connection methods, such as browser, app, or email, simplify connecting with devices. Additionally, technicians should be able to access client details, manage support tickets, and initiate sessions directly from the tool’s dashboard. They should also be able to view and control the client’s screen or send and receive files for diagnostics or updates. - **Check for multi-user and multi-session capabilities.** Multi-user and multi-session capabilities in remote support software allow multiple technicians to assist different clients or work on issues together. Evaluate the typical number of simultaneous support requests and technicians needed to handle them. Also, assess the requirement of session recordings, annotations, or co-control features for collaborative troubleshooting.  - **Consider the software's file transfer and remote printing features.** File transfer and remote printing features enable users to share files directly for troubleshooting or print documents from a distant location. Check if the software mentions file transfer and remote printing capabilities in its features list. Then, determine the available methods for transferring files securely, such as drag-and-drop, link share, email attachments, or integration with cloud storage. The software should provide clear steps to connect with different printer types and brands for printing. * * * **Sources** Products evaluated for the pricing calculation were taken from Capterra’s [remote support software](https://www.capterra.com/remote-support-software/) directory. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra's directory that offer them.  **Disclaimer** This remote support software buyers guide was authored by Capterra's content team. We develop our guides using the author's expertise, insights from 2M+ unique user reviews, and our proprietary data science algorithms to identify trends in user sentiment, preferences, and priorities. Some text was generated with assistance from artificial intelligence tools.