Remote Support Software

Find the best Remote Support Software for your business. Compare product reviews and features to build your list.

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FixMe.IT

by Techinline

The #1 rated remote support application designed for delivering instant unattended and on-demand support to clients located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended machines. Other key features include branding, multi-monitor navigation, two-way desktop sharing, file transfer, drawing tools, session recording, reporting, and much more. Learn more about FixMe.IT

Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. Learn more about FixMe.IT

NinjaRMM

by NinjaRMM

NinjaRMM is an all-in-one SaaS IT platform that streamlines remote IT support. Instantly access your client machines through integrated TeamViewer / Splashtop. Both solutions are bundled with Ninja to provide unattended or attended access and supports both Windows and Macs. Built on an easy and intuitive cloud-based platform with a robust set of features, you can get up and running in 5 minutes, no servers required. Learn more about NinjaRMM

NinjaRMM partners with TeamViewer and Splashtop to provide a seamless experience for remote monitoring and management. Learn more about NinjaRMM

Agentless Remote Control

by Cloud Management Suite

Our unique, multipoint remote management allows you to remote control any systems in your organization from any browser without deploying a remote control client. Our remote control viewer uses HTML5 which enables access to any device, inside or outside of your network from a simple browser. No software required. Learn more about Agentless Remote Control

Remote control any systems in your organization from any browser without deploying agents. Learn more about Agentless Remote Control

TurboMeeting

by R HUB Communications

R-HUB secure remote support and remote access servers are on-premises solution for collaborative remote support, unattended support and remote access. Robust, secure and fast. Self-update. Support customers or employees. Unlimited users. Major features include remote control, remote desktop sharing, file transfer, recording, audio and video, small meeting, and so on. Starts at $395 one time. No monthly fees. You own it! You control it! Learn more about TurboMeeting

R-HUB secure remote support and remote access server is an on-premises solution. Unlimited users. You own it. No monthly fees. Learn more about TurboMeeting

Provides a single solution for remote support - from a desktop, laptop, tablet or smartphone, monitor multiple systems at once. Learn more about NetSupport Manager

Provides a single solution for remote support - from a desktop, laptop, tablet or smartphone, monitor multiple systems at once. Learn more about NetSupport Manager

Remo

by Pilixo

Remote Control Software built on an HTML5 Platform. Connect to devices in seconds using our patent pending remote access solution. Learn more about Remo

Remote Control Software built on an HTML5 Platform. Connect to devices in seconds using our patent pending remote access solution. Learn more about Remo

ScreenMeet

by ScreenMeet

Modern, Remote Support in the cloud. The fast and easy way to see and control any device in seconds. Learn more about ScreenMeet

Modern, Remote Support in the cloud. The fast and easy way to see and control any device in seconds. Learn more about ScreenMeet

TruGrid

by TruGrid

Simplifies corporate-wide access to Enterprise Workspaces (desktops/servers) that are based on Microsoft Remote Desktop Services (RDS). Learn more about TruGrid

Simplifies corporate-wide access to Enterprise Workspaces (desktops/servers) that are based on Microsoft Remote Desktop Services (RDS). Learn more about TruGrid

MyRoom

by HPE MyRoom

A collaboration and meeting room software for both the Enterprise and the SMB. Learn more about MyRoom

A collaboration and meeting room software for both the Enterprise and the SMB. Learn more about MyRoom

An easy-to-use remote support and access software that lets you securely connect your smartphone and tablet to PCs and servers. Learn more about Supremo Remote Desktop

An easy-to-use remote support and access software that lets you securely connect your smartphone and tablet to PCs and servers. Learn more about Supremo Remote Desktop

baramundi Management Suite

by baramundi Software USA

Real-time connection to every network endpoint. Full control of unmanned or in-use systems for remote troubleshooting and maintenance. Learn more about baramundi Management Suite

Real-time connection to every network endpoint. Full control of unmanned or in-use systems for remote troubleshooting and maintenance. Learn more about baramundi Management Suite

Surfly

by Surfly

Advanced co-browsing solution that allows two or more people to browse the internet at the same time, remotely. No downloads needed. Learn more about Surfly

Advanced co-browsing solution that allows two or more people to browse the internet at the same time, remotely. No downloads needed. Learn more about Surfly

TeamViewer remote support software lets you connect securely to client computers, access files and applications, and control their desk Learn more about TeamViewer

TeamViewer remote support software lets you connect securely to client computers, access files and applications, and control their desk Learn more about TeamViewer

Great support and a consistent brand experience shouldn't stop when customers connect with businesses on the go. Zendesk's remote helpdesk software helps companies meet customers, and their expectations, whether they're online, in line, or just waking up. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS. Learn more about Zendesk

ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control

ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control

BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world. Learn more about Remote Support

BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world. Learn more about Remote Support

AnyDesk

by AnyDesk Software

AnyDesk was founded in Germany in 2014, and its unique remote desktop access software has been downloaded by more than 100 million users worldwide, adding another 5 million every month. The software is based on our unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration, whether youre down the hall, or on the other side of the world and also for lower bandwith internet connections. We are one of the 50 fastest-growing firms in Germany. Learn more about AnyDesk

AnyDesk is the world's fastest remote desktop software on the market, ideal for desktop sharing, remote support and web presentation. Learn more about AnyDesk

Dameware

by SolarWinds

Dameware is synonymous with affordable, reliable, and safe remote support software. SolarWinds offers two remote support solutions: on-premises or cloud based. Dameware Remote Everywhere (DRE) is the fast, simple, and lightweight cloud-based version designed to help IT professionals respond to and solve issues quickly. Dameware Remote Support (DRS) is an affordable and easy-to-use on-premises software designed to simplify and accelerate remote IT administration tasks. Learn more about Dameware

Easy to use and affordable remote control and remote IT administration tool for Windows, Mac, and Linux platforms. Learn more about Dameware

Zoho Assist, your one-stop solution for remote support, screen sharing and remote access helps you access remote desktop of your customers or share your screen and manage unattended computers easily. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls. Learn more about Zoho Assist

Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe. Learn more about Zoho Assist

GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share. Learn more about RescueAssist

GoToAssist is now RescueAssist. And it's 2x faster. RescueAssist identifies and solves issues fast with our remote support software. Learn more about RescueAssist

ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light Remote Desktop

ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable. Learn more about ISL Light Remote Desktop

Remote access and support made easy. Unlimited on-demand remote assistance for only $99/year, and unattended remote access plans starting at just $149/year for 25 PCs, making dualmon the price leader for remote access solutions. No installation needed for users to get assistance. Unlimited seats for support reps, and unlimited deployments. Custom cobranding, session recording, file transfer, remote printing, remote diagnostics, usage reporting, and more. Start your two-week free trial today! Learn more about dualmon Remote Access

A secure web-based solution for on-demand remote support and remote access. Connect from anywhere, unlimited users and deployments. Learn more about dualmon Remote Access

Upscope co-browsing is instant no-download screen sharing for effortlessly onboarding and supporting even your toughest users. Learn more about Upscope

Upscope co-browsing is instant no-download screen sharing for effortlessly onboarding and supporting even your toughest users. Learn more about Upscope

Goverlan Reach

by Goverlan Inc.

Goverlan Reach is a remote IT support solution for sysadmins, IT support technicians, and engineers. Learn more about Goverlan Reach

Goverlan Reach is a remote IT support solution for sysadmins, IT support technicians, and engineers. Learn more about Goverlan Reach

VNC Connect is screen sharing software that enables you to solve problems, help people and work remotely. Learn more about VNC Connect

VNC Connect is screen sharing software that enables you to solve problems, help people and work remotely. Learn more about VNC Connect

Splashtop Remote Support is a powerful remote support solution for IT pros, MSPs, tech support and helpdesk teams of all sizes. The worlds most successful companies, like Toyota, AT&T and UPS use Splashtop to remotely manage Windows and Mac computers and provide technical support to their employees, customers, or both, with a solution that is fast, secure and reliable. Get started with a free trial! Learn more about Splashtop Remote Support

Remotely support your clients' computers and provide them with remote access. Manage your computers from practically any device. Learn more about Splashtop Remote Support

iSupport

by iSupport Software

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn more about iSupport

End users can submit requests for service, search for solutions, and view the status of their open incidents. Learn more about iSupport

CloudBerry Remote Assistant is a freeware that allows you to establish a remote connection with your desktop Learn more about CloudBerry Remote Assistant

CloudBerry Remote Assistant is a freeware that allows you to establish a remote connection with your desktop Learn more about CloudBerry Remote Assistant

Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product. Learn more about Naverisk RMM & PSA

Remote support & ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs & IT Depts. Learn more about Naverisk RMM & PSA

Wayk Now

by Devolutions

Wayk Now lets you take control of a remote computer, or allow an authorized user to take control of your computer. Learn more about Wayk Now

Wayk Now lets you take control of a remote computer, or allow an authorized user to take control of your computer. Learn more about Wayk Now

Remote Utilities

by Remote Utilities

A remote desktop software that lets you remotely access LAN PCs and provide remote support over the Internet. Learn more about Remote Utilities

A remote desktop software that lets you remotely access LAN PCs and provide remote support over the Internet. Learn more about Remote Utilities

Netop Remote Control is tailored for enterprises that need secure, compliant remote access into complex IT environments. Trusted by half of the Fortune 100, Netop Remote Control is the preferred solution of businesses that value strong ROI of remote support. Features include closed user groups and secure deployment packages, role and time/location security policies, application whitelisting, and confirm access settings for session initiation. Learn more about Netop Remote Control

Netop Remote Control is tailored for enterprises that need secure, compliant remote access into complex IT environments. Learn more about Netop Remote Control

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) remote support software designed to help your IT business succeed - at an affordable price. SolarWinds Take Control is built to help IT service providers of all sizes support more customers via intuitive, fast remote support. Take Control provides access to deep diagnostic tools from one dashboard while also connecting to devices in seconds. It's designed to fit your technicians workflows and your company's budget. Learn more about Solarwinds Take Control

Solarwinds® Take Control (formerly SolarWinds® MSP Anywhere) remote support software designed to help your IT business succeed. Learn more about Solarwinds Take Control

Nischint for Business

by Nischint Technologies

An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms. Learn more about Nischint for Business

An advanced device management solution focused on education and SMEs, working across Android, iOS and windows platforms. Learn more about Nischint for Business

RemoteToPC

by RemoteToPC

Unattended remote desktop access , remote monitoring & alerts. An affordable Lite-RMM designed by IT people for IT people. Learn more about RemoteToPC

Unattended remote desktop access , remote monitoring & alerts. An affordable Lite-RMM designed by IT people for IT people. Learn more about RemoteToPC

LiteManager

by LiteManagerTeam

Remote access software for remote administration, remote control, distant learning, remote support. Classroom management software. Learn more about LiteManager

Remote access software for remote administration, remote control, distant learning, remote support. Classroom management software. Learn more about LiteManager

SnapSupport

by SnapSupport

eal time field support application connecting field service engineers to their in house product experts during service appointments. Learn more about SnapSupport

eal time field support application connecting field service engineers to their in house product experts during service appointments. Learn more about SnapSupport

Instant Housecall

by Instant Housecall

Easily deliver remote desktop support through firewalls with no configuration Learn more about Instant Housecall

Easily deliver remote desktop support through firewalls with no configuration Learn more about Instant Housecall

ZBilling

by ZBillingNET

ZB is an Affordable Recurring Billing Software for SMB and Also Support Ticket & Invoicing System. Learn more about ZBilling

ZB is an Affordable Recurring Billing Software for SMB and Also Support Ticket & Invoicing System. Learn more about ZBilling

Solve the problems that mean the most to you - remote control to deliver better service and improve your team's efficiency. Kaseya VSA helps you access and manage computers from anywhere at near instantaneous connect times with extraordinary reliability, even over high latency networks. Automate deployment of software, manage patches, and proactively resolve issues across your complete environment, even behind firewalls or from machines at home, with the push of a button. Learn more about Kaseya VSA

Manage All of IT from a Single Integrated Console. Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA. Learn more about Kaseya VSA

SecureLink

by SecureLink

SecureLink is the leader in providing vendor privileged access and remote support solutions for both highly regulated enterprise organizations and technology vendors. SecureLink serves more than 30,000 organizations worldwide. World-class companies across multiple industries including healthcare, financial services, legal, gaming, and retail rely on SecureLinks secure, purpose-built platform. SecureLink is headquartered in Austin, Texas. Learn more about SecureLink

SecureLink is the leader in vendor privileged access management for highly regulated enterprise organizations and technology vendors. Learn more about SecureLink

RemotePC

by RemotePC

RemotePC is a remote access solution allowing users to access their PC or Macs from anywhere, including from mobile devices. Learn more about RemotePC

RemotePC is a remote access solution allowing users to access their PC or Macs from anywhere, including from mobile devices. Learn more about RemotePC

Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording. Browser- based, no download HTML5 viewer, blazing fast Windows RDP support, access and manage unattended PCs. Learn more about Remote Support and Meetings

Remote support, online meetings and demonstration tools offering website integration, screen sharing, audio and desktop recording. Learn more about Remote Support and Meetings

Enables spontaneous remote maintenance and access to unmanned PCs. Learn more about FastViewer Secure Advisor

Enables spontaneous remote maintenance and access to unmanned PCs. Learn more about FastViewer Secure Advisor

Cloud based Augmented Reality Solution for providing real time remote technical support in Field Service and Customer Support. Learn more about Augmented Support

Cloud based Augmented Reality Solution for providing real time remote technical support in Field Service and Customer Support. Learn more about Augmented Support

Remote support solution that helps businesses with automatic access, security, file transfer, connections and more. Learn more about Iperius Remote

Remote support solution that helps businesses with automatic access, security, file transfer, connections and more. Learn more about Iperius Remote

PC-Duo

by Vector

PC-Duo is a secure, fast and reliable Remote Support software solution for Enterprises. The PC-Duo architecture is uniquely suited to organizations requiring remote control of computers in security-sensitive and mission critical environments. PC-Duo is ideal for secure remote support of conventional PCs, thin client devices and virtualized desktops (VDI) environments. Learn more about PC-Duo

PC-Duo is a secure, fast and reliable Remote Support software solution for security sensitive and mission critical environments. Learn more about PC-Duo

Remote Support delivers efficient, consistent, and secure remote IT support by leveraging your existing Service Desk and Microsoft System Center Configuration Manager (SCCM) investments. Our remote support apps integrate into your ITSM tool of choice, helping to increase first-call resolution while reducing unnecessary escalations and associated costs. By securely delegating SCCM functionality to Support Teams, Analysts can provide faster problem resolution. Learn more about Remote Support

Built to power efficient Incident Resolution, our Remote Support software integrates SCCM features into your Service Desk. Learn more about Remote Support

Managed Workplace is a security-centric remote monitoring and management (RMM) tool. Learn more about Barracuda Managed Workplace

Managed Workplace is a security-centric remote monitoring and management (RMM) tool. Learn more about Barracuda Managed Workplace

CT-Assist

by CT-Assist

A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet. Learn more about CT-Assist

A cloud managed, remote access and support tool that allows users to remotely manage computers over the internet. Learn more about CT-Assist

Digi Remote Manager

by Digi International

Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements. Learn more about Digi Remote Manager

Digi Remote Manager is a remote support software that visually monitor, update and maintain the performance requirements. Learn more about Digi Remote Manager

ENVImonitor

by DTM Datentechnik Moll

Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device. Learn more about ENVImonitor

Envimonitor provides remote environmental monitoring software in a data center on any web-enabled device. Learn more about ENVImonitor

HelpWire

by Eltima Software

Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics. Learn more about HelpWire

Remote support tool that provides tech support through custom GUI, diagnostics, insights, and analytics. Learn more about HelpWire

The purely software-based HOB X11Gate ensures secure and bandwidth-optimized access to Linux/Unix systems using the RDP protocol. Learn more about HOB X11Gate

The purely software-based HOB X11Gate ensures secure and bandwidth-optimized access to Linux/Unix systems using the RDP protocol. Learn more about HOB X11Gate

ITmanager.net

by ITmanager.net

Mobile-first RMM SaaS. Monitor and manage all your servers and networks using your phone. Learn more about ITmanager.net

Mobile-first RMM SaaS. Monitor and manage all your servers and networks using your phone. Learn more about ITmanager.net

Remote Access Plus is a secure remote support solution that lets you remotely govern computers anywhere on the globe Learn more about ManageEngine Remote Access Plus

Remote Access Plus is a secure remote support solution that lets you remotely govern computers anywhere on the globe Learn more about ManageEngine Remote Access Plus

Cobrowsing software that allows sales and support teams to get on the same page as your customers with one click. Learn more about Median CoBrowse

Cobrowsing software that allows sales and support teams to get on the same page as your customers with one click. Learn more about Median CoBrowse

pcvisit

by pcvisit Software AG

IT-Probleme zu lösen wird mit pcvisit Software zur Herzenssache. Unsere Fernsupport-Software ist sicher und hochverfügbar. Learn more about pcvisit

IT-Probleme zu lösen wird mit pcvisit Software zur Herzenssache. Unsere Fernsupport-Software ist sicher und hochverfügbar. Learn more about pcvisit

Remotely

by Image Retail Solutions

Technical support help-desk software that features system health monitoring, remote access, file transfer, and much more. Learn more about Remotely

Technical support help-desk software that features system health monitoring, remote access, file transfer, and much more. Learn more about Remotely

Rise Service Suite

by Rise Technologies

A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient. Learn more about Rise Service Suite

A software-platform for the industry 4.0 that makes the collaboration with your service team easier, faster and more efficient. Learn more about Rise Service Suite

SessionStack

by SessionStack

Interactive co-browsing, session replay, reporting, and analytics tools for support teams. Integrates with your support platform. Learn more about SessionStack

Interactive co-browsing, session replay, reporting, and analytics tools for support teams. Integrates with your support platform. Learn more about SessionStack


What is Remote Support Software?

Remote Support software helps companies provide remote technical support with screen sharing, text chat, online meetings, and training tools.


Remote Support Buyers' Guide

1. What is remote support software?

Remote support software allows IT professionals to provide remote computer support to both customers and internal network users. By making use of tools like screen sharing and text chat, IT support staff can assist users with technical support issues as if they were sitting at the same workstation or mobile device as the end user. Remote support sessions can then be recorded in their entirety in order to be used at a later date for customer service, training, or compliance purposes.


2. The benefits of remote support software

  • Improved customer service: By placing the IT specialist and customer in the same virtual space, remote support software allows companies to decrease the turnaround time needed to solve customer service issues. Remote support software apps also utilize call-logging, customer survey generation, and integration with customer relationship management software to provide and record critical customer service data.
  • Powerful training tools: Most remote support software apps provide a session recording feature. By allowing you to record the entire customer support transaction, support staff can be trained for potential troubleshooting sessions by using real-life examples of how customer service instances should (or shouldn't) be handled.
  • Internal IT support: Remote support software also allows your IT staff to support internal employees. By allowing you to access mobile devices and desktops within your own organization, IT staff can install, troubleshoot, and update software remotely. IT specialists can also use remote desktop control to train users on how to use apps vital to your organization's operation.

3. Typical features of remote support software

  • Remote access/control: Allows support staff to control client screens remotely.
  • Screen sharing: Shares the current view of a client's screen with other remote users.
  • Real-time chat: Allows users to chat with remote clients and other users.
  • File sharing: Transfers files between remote devices during support sessions.
  • Session recording: Records active support and chat sessions for auditing and training.
  • Diagnostic tools: Allows support personnel to access a client's system information, such as hardware and software configurations.

The remote support software directory lets you filter by feature(s) to view only options that meet your business needs, which can help narrow your software shortlist.


4. The cost of remote support software

While some remote support software packages with limited features are available free of charge, pricing is more commonly dependent on the number of users and subscription terms. The three most common pricing models (based on starting price) are as follows:

Per month:

  • $19-$24
  • $25+

Per month per user:

  • $10-$29
  • $30+

One time purchase per user:

  • $370-$698
  • $699+

*The pricing included in this list is for the entry-level/lowest-priced offering found on vendor websites on January 8, 2019. Pricing estimates are based on the 20 most-reviewed products in Capterra's directory.


5. Considerations when purchasing remote support software

  • Remote support vs. remote access: Although many remote support software offerings provide tools to communicate directly with an end user or customer, others are solely designed to allow IT staff to remotely control desktops and mobile devices for the purpose of maintaining your organization's software and hardware. In these cases, customer service features like real-time chat and session recording may incur additional costs.
  • Security concerns: Depending on the type of information being shared via remote support apps, it's important to consider industry standards for what can and cannot be shared between users. Using a desktop sharing feature may violate personal or corporate privacy regulations (e.g., HIPAA, DOD) as it could inadvertently expose data between the screen sharer and the remote viewer.
  • CRM integration: Many CRM offerings currently have built-in customer support functionality that allows support staff to communicate directly with customers via chat windows and record these transactions as part of a customer service transaction. In many cases, this functionality may eliminate the need for remote support software.

  • Remote support software will increasingly depend on artificial intelligence (AI) and machine learning to automate customer service:  AI is already being used to communicate with users via automated chatbots. Considering that 68% of small businesses will adopt AI in some respect over the next one to two years, expect to see an expansion of its role in the remote support software space. Not only will we see AI engaging with customers to diagnose serviceable symptoms, we will also see AI accessing remote devices to automatically resolve issues in a more efficient manner.
  • Remote employees means remote support: Employers and employees are increasingly seeing the benefits of working remotely. As a result, the coming years will see more and more companies of all sizes shifting to a decentralized workplace, bringing new challenges to the remote support sector. Companies must continue to find reliable ways to support a mobile workforce that has become more reliant on the use of integrated mission-critical apps.

Sources

The following sources were used for this document:

  1. Remote Support Software, Capterra (Date accessed: January 11, 2019)
  2. Top 5 Tech Trends for Small Business, Capterra (Date accessed: January 11, 2019)
  3. 17 Stats About Remote Work in 2018, Remote.co (Date accessed: January 11, 2019)
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