Goverlan Reach vs Zoho Assist

Starting Price

$29.00/month/user

$10.00/month/user

Best For

Thousands of organizations trust Goverlan to control, support, and administer their IT environments. Goverlan Reach is for IT Departments, Service Providers and, Product and Kiosk Support.

Outsourced IT & MSP Support, IT Support, Customer Help Desks.

Rating


4.6 / 5
(68)
Read All Reviews

4.6 / 5
(300)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.5 / 5


  • "Goverlan is easy to use for the most part, and has some great features."

  • "It's really easy to use and makes helping remote users so much easier and convenient."


4.6 / 5


  • "I love the pricing, the layout of the website, the ease of use, the many features and functions of the program."

  • "The Price, affordable and scheme of licensing very clear, easy to use and get into first stages. Also support and training is for free."

Customer Support


4.6 / 5



4.5 / 5


  • "Benefits of Zoho Assist include ease of use and integration options for CRM and customer support resource platforms."

  • "Zoho assist is a helpful tool in certain scenarios for customer support, but does have some noteworthy limitations."

Features & Functionality


4.5 / 5


  • "Scripting abilities allow flexibility to easily install programs or perform work on end computers. The user interface is well designed."

  • "Goverlan allows me to fix quick and easy issues from my desk without having to go onsite for something that only takes minutes to fix."


4.5 / 5


  • "Built in functionality with other zoho software is great if you use it. Seriously, a hidden gem in the remote support IT world."

  • "Software is good for Remote training and troubleshooting, easy and quick."

Value for Money


4.6 / 5


  • "Another excellent point is that we migrated from a mid-sized RMM and the pricing was literally 1/4th for our small in-house team of 8."

  • "Licensing is convenient to keep track of users. Observation tool is great when interaction is not needed."


4.7 / 5


  • "A great cost effective remote support solution that is easy to use and has all the functions that other more expensive solutions have."

  • "It's a cheap software that is good if you are on a budget but if you are in a scaling company, I would recommend looking into other alternatives."

Product Features

  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • close Surveys & Feedback
  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback

Screenshots

View 5 screenshots 73887 thumb
View 5 screenshots 91346 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Goverlan Reach vs Zoho Assist

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