Atera vs ISL Light Remote Desktop

Starting Price

$79.00/month/user

Not provided by vendor

Best For

Ateras customers are MSPs and IT service providers of all sizes. Atera brings your entire IT business together in one centralized location. Pay per technician with unlimited devices. It's that simple.

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

Rating


4.5 / 5
(131)
Read All Reviews

4.7 / 5
(171)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Easy to use, intuitive, clean and efficient. The subscription policy is excellent."

  • "Ease of use, great interface, fast, easy to configure, great support."


4.7 / 5


  • "The ease of use makes it perfect for daily use. It works perfect even when we are logged in to multiple systems without any loss of speed."

  • "I liked ease of use when supporting customers with ISL Light Remote Desktop."

Customer Support


4.5 / 5


  • "Ease of use and reasonable cost and responsive tech support."

  • "Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one."


4.7 / 5


  • "Easy to install, configure and integrate. Integrated with MS Active Directory and BMC Remedy Help Desk solution."

  • "Our support staff likes working with it. Certainly not looking back to Teamviewer again."

Features & Functionality


4 / 5


  • "Love the value and the features- the interface is clean and its very easy to navigate and deploy agents."

  • "It's got a robust and easy-to-set-up NMS, excellent remote access tools and automation is straightforward and intuitive."


4.6 / 5


  • "Quick and easy to connect and reliable. Good support on the very rare times we have needed it."

  • "I really like te simple interface so users can use us supporters to help them any time and anywhere."

Value for Money


4.7 / 5


  • "The ability to track my time and potential billing costs is great. There is not a lot of overhead for setup and management of this solution."

  • "We love using Atera, their pricing model is the best going around for both a RMM and PSA product."


4.5 / 5


  • "We are very happy with ISL Light Remote Desktop and we like to use it. It makes our costumer service much easier."

  • "We like Always on option. Good licensing model for us."

Product Features

  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback
  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback

Screenshots

View 4 screenshots 144609 thumb
View 4 screenshots 139709 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Atera vs ISL Light Remote Desktop

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