FixMe.IT vs Atera

Starting Price

$25.00/month

$79.00/month/user

Best For

IT professionals from businesses of all sizes and across various industries

Ateras customers are MSPs and IT service providers of all sizes. Atera brings your entire IT business together in one centralized location. Pay per technician with unlimited devices. It's that simple.

Rating


4.7 / 5
(323)
Read All Reviews

4.5 / 5
(131)
Read All Reviews

Ideal number of Users

1 - 99

1 - 1000+

Ease of Use


4.8 / 5


  • "It is super easy to use, just port the person you are trying to help to the website and your off."

  • "Good quality, easy to use software with some minor bugs and glitches."


4.6 / 5


  • "Easy to use, intuitive, clean and efficient. The subscription policy is excellent."

  • "Ease of use, great interface, fast, easy to configure, great support."

Customer Support


4.6 / 5


  • "IT was easy to get started, and their customer service has been highly responsive and answered all our questions."

  • "Techinline has produced a Fast, affordable, easy to use, that satisfies most all of our tech support needs."


4.5 / 5


  • "Ease of use and reasonable cost and responsive tech support."

  • "Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one."

Features & Functionality


4.4 / 5


  • "Ease of use is great, we are able to quickly get connected to a customers computer and fix whatever issues they are having."

  • "IT is a lifesaver for those instances where we need to quickly assist a user and get them back up and running."


4 / 5


  • "Love the value and the features- the interface is clean and its very easy to navigate and deploy agents."

  • "It's got a robust and easy-to-set-up NMS, excellent remote access tools and automation is straightforward and intuitive."

Value for Money


4.7 / 5


  • "I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic."

  • "Ease in use, price is affordable, perfect alternative to all expensive professional products, necessary set of functions."


4.7 / 5


  • "The ability to track my time and potential billing costs is great. There is not a lot of overhead for setup and management of this solution."

  • "We love using Atera, their pricing model is the best going around for both a RMM and PSA product."

Product Features

  • close Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • close Session Transfer
  • close Surveys & Feedback
  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback

Screenshots

View 4 screenshots 185912 thumb
View 4 screenshots 144609 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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FixMe.IT vs Atera

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