Solarwinds Take Control vs Zendesk vs ConnectWise Control

Starting Price

Not provided by vendor

$5.00/month/user

$19.00/month/user

Best For

Small to mid-size IT service providers and MSPs who want to provide excellent customer service.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

IT Professionals

Rating


4.5 / 5
(9)


4.5 / 5
(2090)


4.5 / 5
(1402)

Ideal number of Users

1 - 499

1 - 1000+

1 - 1000+

Ease of Use


4 / 5

4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

4.5 / 5

Product Features

  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback
  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback
  • check Diagnostic Tools
  • check File Sharing
  • close Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • close Surveys & Feedback

Screenshots

View 4 screenshots 130083 thumb
Capterra screenshot placeholder
View 5 screenshots 50221 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of ConnectWise Control vs Zendesk vs Solarwinds Take Control

Solarwinds Take Control vs Zendesk vs ConnectWise Control

Share

share Share Your Comparison of ConnectWise Control vs Zendesk vs Solarwinds Take Control