ConnectWise Control vs RescueAssist vs Zendesk

Rating


4.5 / 5
(1288)


4.5 / 5
(111)


4.5 / 5
(2086)

Starting Price

$19.00/month/user

$39.00/month/user

$5.00/month/user

Best For

IT Professionals

GoToAssist is now RescueAssist. RescueAssist is a platform for small to medium sized businesses, providing faster, frictionless connections for IT support for customers and employees.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Ideal number of Users

1 - 1000+

1 - 999

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4 / 5

4.5 / 5

Features & Functionality


4.5 / 5

4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

4 / 5

Product Features

  • check Diagnostic Tools
  • check File Sharing
  • close Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • close Surveys & Feedback
  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback
  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback

Screenshots

View 5 screenshots 50221 thumb
View 4 screenshots 130313 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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ConnectWise Control vs RescueAssist vs Zendesk

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