RescueAssist vs UltraVNC

Starting Price

$39.00/month/user

Not provided by vendor

Best For

GoToAssist is now RescueAssist. RescueAssist is a platform for small to medium sized businesses, providing faster, frictionless connections for IT support for customers and employees.

On-premise remote support platform that helps businesses of all sizes control PCs via remote access, transfer files, configure access with keys and passwords and more.

Rating


4.5 / 5
(120)
Read All Reviews
(0)

Ideal number of Users

1 - 999

1 - 1000+

Ease of Use


4.5 / 5


  • "I love the ability to run reports and keep track of what the team is doing. The system is easy to use for our employees to submit requests."

  • "The best remote control tool which is very user friendly. Can take remote of any machines."



Customer Support


4.2 / 5


  • "GoToAssist is a fantastic tool for IT and customer support teams."

  • "It helped our company to become more efficient when providing technical support to our clients."



Features & Functionality


4.3 / 5


  • "Great software, great featuers, a bit on the pricy side. Best benefit is the abuilty to send and receive data such as programs and or error logs."

  • "What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device."



Value for Money


4.2 / 5


  • "Weigh the cost of the product versus benefit to customers and volume of calls. As you always want to keep your cost low."

  • "Very easy to use and reasonably priced for low volume users."



Product Features

  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback
  • close Diagnostic Tools
  • check File Sharing
  • close Real-time Chat
  • check Screen Sharing
  • close Session Recording
  • close Session Transfer
  • close Surveys & Feedback

Screenshots

View 4 screenshots 130313 thumb
View 3 screenshots 187748 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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RescueAssist vs UltraVNC

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