SecureLink vs Zoho Assist

Starting Price

Not provided by vendor

$10.00/month/user

Best For

Enterprises and technology vendors, especially those in regulated industries like healthcare, legal, retail, casinos/gaming, and more.

Outsourced IT & MSP Support, IT Support, Customer Help Desks.

Rating


4.2 / 5
(60)
Read All Reviews

4.6 / 5
(329)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.2 / 5


  • "What I like most about this software is the ease of use. The vendor representatives can easily create an account under the appropriate vendor."

  • "Everything is laid out pretty and is easy to use."


4.6 / 5


  • "I love the pricing, the layout of the website, the ease of use, the many features and functions of the program."

  • "The Price, affordable and scheme of licensing very clear, easy to use and get into first stages. Also support and training is for free."

Customer Support


4.1 / 5



4.5 / 5


  • "Benefits of Zoho Assist include ease of use and integration options for CRM and customer support resource platforms."

  • "Zoho assist is a helpful tool in certain scenarios for customer support, but does have some noteworthy limitations."

Features & Functionality


4.2 / 5


  • "The sign in and listing of all the servers are nice. For the most part its easy to use, but the interface is lacking some."

  • "I like that I can setup new users easily and get them connected to the resource quickly. Being able to customize the resources is also helpful."


4.5 / 5


  • "Built in functionality with other zoho software is great if you use it. Seriously, a hidden gem in the remote support IT world."

  • "Software is good for Remote training and troubleshooting, easy and quick."

Value for Money


4.1 / 5



4.7 / 5


  • "A great cost effective remote support solution that is easy to use and has all the functions that other more expensive solutions have."

  • "It's a cheap software that is good if you are on a budget but if you are in a scaling company, I would recommend looking into other alternatives."

Product Features

  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback
  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback

Screenshots

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View 5 screenshots 91346 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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SecureLink vs Zoho Assist

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