MSP360 (CloudBerry) Remote Assistant vs Zendesk

Starting Price

Not provided by vendor

$5.00/month/user

Best For

IT Pros, MSPs, System administrators, Tech/IT Support, and ordinary users.

From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

Rating


4.5 / 5
(29)


4.5 / 5
(2209)

Ideal number of Users

1 - 49

1 - 1000+

Ease of Use


4.5 / 5

4.5 / 5

Customer Support


4.5 / 5

4.5 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


5 / 5

4 / 5

Product Features

  • close Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • close Session Recording
  • close Session Transfer
  • close Surveys & Feedback
  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback

Screenshots

View 5 screenshots 122942 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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MSP360 (CloudBerry) Remote Assistant vs Zendesk

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