SolarWinds Take Control vs LogMeIn Rescue

Starting Price

Not provided by vendor

$149.00/month

Best For

Small to mid-size IT service providers and MSPs who want to provide excellent customer service.

Small Business, Mid Size Business, and Large Enterprises in Internal IT, MSPs, Professional Helpdesks Customer care, and Tech Support organziations

Rating


4.3 / 5
(12)
Read All Reviews

4.6 / 5
(115)
Read All Reviews

Ideal number of Users

1 - 499

1 - 1000+

Ease of Use


4.1 / 5



4.6 / 5


  • "Really good feature set, and easy to use. Also has good security making participants feel at ease when you ask to take control of the session."

  • "Have used them for years. Love the program and ease of use."

Customer Support


4.2 / 5



4.4 / 5


  • "It's made it incredibly easy to provide technical support to our employees and customers, unlike anything we've used before."

  • "Many of the customers our Support Team works with are technically challenged."

Features & Functionality


4.2 / 5



4.6 / 5


  • "Remotely viewing and controlling computers and devices is easy. File transfer is secure and navigation through the UI is effortless."

  • "Even my client prefers using this tool as it is quite reputed and safe to use. It is a very reliable software."

Value for Money


4.1 / 5



4.2 / 5


Product Features

  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback
  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback

Screenshots

View 4 screenshots 130083 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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SolarWinds Take Control vs LogMeIn Rescue

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