RescueAssist vs Barracuda Managed Workplace

Starting Price

$39.00/month/user

Not provided by vendor

Best For

GoToAssist is now RescueAssist. RescueAssist is a platform for small to medium sized businesses, providing faster, frictionless connections for IT support for customers and employees.

Managed Workplace is suitable for manage service providers (MSPs) who provide security and network management services for SMBs.

Rating


4.5 / 5
(121)
Read All Reviews
(0)

Ideal number of Users

1 - 999

1 - 499

Ease of Use


4.5 / 5


  • "I love the ability to run reports and keep track of what the team is doing. The system is easy to use for our employees to submit requests."

  • "The best remote control tool which is very user friendly. Can take remote of any machines."



Customer Support


4.2 / 5


  • "GoToAssist is a fantastic tool for IT and customer support teams."

  • "It helped our company to become more efficient when providing technical support to our clients."



Features & Functionality


4.3 / 5


  • "Great software, great featuers, a bit on the pricy side. Best benefit is the abuilty to send and receive data such as programs and or error logs."

  • "What I liked most about this software is the ease of use and the powerful UI based controls when running on your mobile device."



Value for Money


4.2 / 5


  • "Weigh the cost of the product versus benefit to customers and volume of calls. As you always want to keep your cost low."

  • "Very easy to use and reasonably priced for low volume users."



Product Features

  • check Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • check Session Recording
  • check Session Transfer
  • check Surveys & Feedback
  • close Diagnostic Tools
  • check File Sharing
  • check Real-time Chat
  • check Screen Sharing
  • close Session Recording
  • check Session Transfer
  • close Surveys & Feedback

Screenshots

View 4 screenshots 130313 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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RescueAssist vs Barracuda Managed Workplace

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