NetSupport Manager vs SnapSupport

Best For

Who Uses This Software?

Any organization providing centralized technical support across a range of platforms. With +15 million users, NetSupport Manager has setting the standard in secure desktop / device RC for 20 years.

A company that may have technicians in the field resolving customer issues, or getting install work done in the field, can use SnapSupport to get relevant help quickly, aid workflow and enable QC.

Target Customer Size (Users)

2 - 1000+

2 - 1000+

Pricing

Starting Price

Not provided by vendor

$15.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Screenshots

View 4 screenshots 36799 thumb
View 2 screenshots 119131 thumb

Ratings

Overall


5 / 5
(19)

4.5 / 5
(2)

Ease of Use


5 / 5

5 / 5

Customer Service


5 / 5

5 / 5

Features & Functionality


5 / 5

5 / 5

Value for Money


5 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • close Documentation

share Share Your Comparison of SnapSupport vs NetSupport Manager


NetSupport Manager vs SnapSupport

Best For

Who Uses This Software?

Any organization providing centralized technical support across a range of platforms. With +15 million users, NetSupport Manager has setting the standard in secure desktop / device RC for 20 years.

A company that may have technicians in the field resolving customer issues, or getting install work done in the field, can use SnapSupport to get relevant help quickly, aid workflow and enable QC.

Target Customer Size (Users)

2 - 1000+

2 - 1000+

Pricing

Starting Price

Not provided by vendor

$15.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Ratings

Overall


5 / 5
(19)

4.5 / 5
(2)

Ease of Use


5 / 5

5 / 5

Customer Service


5 / 5

5 / 5

Features & Functionality


5 / 5

5 / 5

Value for Money


5 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • close Webinars
  • close Documentation

Share Your Comparison of SnapSupport vs NetSupport Manager