Remote Support vs RescueAssist

Best For

Who Uses This Software?

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

GoToAssist is now RescueAssist. RescueAssist is a platform for small to medium sized businesses, providing faster, frictionless connections for IT support for customers and employees.

Target Customer Size (Users)

10 - 1000+

1 - 999

Pricing

Starting Price

Not provided by vendor

$39.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Screenshots

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Ratings

Overall


4.5 / 5
(854)

4.5 / 5
(107)

Ease of Use


4.5 / 5

4.5 / 5

Customer Service


4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of RescueAssist vs Remote Support


Remote Support vs RescueAssist

Best For

Who Uses This Software?

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

GoToAssist is now RescueAssist. RescueAssist is a platform for small to medium sized businesses, providing faster, frictionless connections for IT support for customers and employees.

Target Customer Size (Users)

10 - 1000+

1 - 999

Pricing

Starting Price

Not provided by vendor

$39.00/month/user

Free Trial

Yes Yes

Free Version

No No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

Ratings

Overall


4.5 / 5
(854)

4.5 / 5
(107)

Ease of Use


4.5 / 5

4.5 / 5

Customer Service


4.5 / 5

4 / 5

Features & Functionality


4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

Share Your Comparison of RescueAssist vs Remote Support