# 2025 Capterra Shortlist for Remote Support | Capterra

> Discover the highest-rated & most popular Remote Support Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/remote-support-software/shortlist

---

# 2025 Capterra Shortlist for Remote Support

-   [All Products](https://www.capterra.com/remote-support-software/)
-   [Capterra Shortlist](https://www.capterra.com/remote-support-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/149595/AnyDesk/)

## [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

[4.6 (1785)](https://www.capterra.com/p/149595/AnyDesk/reviews/)[View all reviews](https://www.capterra.com/p/149595/AnyDesk/reviews/)

[](https://www.capterra.com/p/149595/AnyDesk/)

AnyDesk is a trailblazing and innovative provider of Remote Desktop Software and offers a fast, easy, and secure Remote Support.

Overall Score

96/100

Popularity: 49/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.3

Features

4.5

Value for Money

4.5

Paid plans start at

€22.90Per Month

Free Trial

Free Version

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/193062/GoToMyPC/)

## [GoToMyPC](https://www.capterra.com/p/193062/GoToMyPC/)

[4.8 (587)](https://www.capterra.com/p/193062/GoToMyPC/reviews/)[View all reviews](https://www.capterra.com/p/193062/GoToMyPC/reviews/)

[](https://www.capterra.com/p/193062/GoToMyPC/)

Web-based remote access solution that makes it simple and secure to access your computer from anywhere.

Overall Score

94/100

Popularity: 45/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.6

Features

4.8

Value for Money

4.3

Paid plans start at

$35.00Per Month

Free Trial

Free Version

Category Features

8/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/112011/Zoho-Assist/)

## [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/)

[4.7 (1388)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)[View all reviews](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

[](https://www.capterra.com/p/112011/Zoho-Assist/)

Zoho Assist provides a simple and straight forward user interface to connect to remote computers anywhere on the globe.

Overall Score

92/100

Popularity: 43/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.7

Paid plans start at

₹480.00Per Month

Free Trial

Free Version

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

## [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

[4.7 (733)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/)[View all reviews](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/)

[](https://www.capterra.com/p/162972/Splashtop-Business-Access/)

Splashtop provides high-performing IT solutions: SOS for on-demand help and Remote Support for unattended access.

Overall Score

90/100

Popularity: 42/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.7

Value for Money

4.8

Paid plans start at

$6.00Per Month

Free Trial

Free Version

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/173304/RemotePC/)

## [RemotePC](https://www.capterra.com/p/173304/RemotePC/)

[4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/)[View all reviews](https://www.capterra.com/p/173304/RemotePC/reviews/)

[](https://www.capterra.com/p/173304/RemotePC/)

RemotePC - a fast, secure remote access solution for consumers, small businesses, and enterprises.

Overall Score

89/100

Popularity: 41/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.8

Paid plans start at

$29.50Per Year

Free Trial

Free Version

Category Features

15/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144309/Atera/)

## [Atera](https://www.capterra.com/p/144309/Atera/)

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)[View all reviews](https://www.capterra.com/p/144309/Atera/reviews/)

Introducing Robin: It cuts up to 40% of your IT workload, supports users 24/7/365, and acts like a personal AI technician.

Overall Score

87/100

Popularity: 40/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.3

Value for Money

4.6

Paid plans start at

$129.00Per Month

Free Trial

Free Version

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/184229/NinjaOne/)

## [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

[4.7 (284)](https://www.capterra.com/p/184229/NinjaOne/reviews/)[View all reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/)

NinjaOne’s unified IT operations platform includes multiple one-click remote control options as well as full suite remote tools.

Overall Score

84/100

Popularity: 37/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.5

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

15/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/141792/Pulseway/)

## [Pulseway](https://www.capterra.com/p/141792/Pulseway/)

[4.7 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)[View all reviews](https://www.capterra.com/p/141792/Pulseway/reviews/)

[](https://www.capterra.com/p/141792/Pulseway/)

Award-winning remote support and monitoring solution that lets you control your systems from anywhere using any device.

Overall Score

84/100

Popularity: 36/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.5

Value for Money

4.7

Paid plans start at

$67.00Per Month

Free Trial

Free Version

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/147830/ScreenConnect/)

## [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/)

[4.7 (1895)](https://www.capterra.com/p/147830/ScreenConnect/reviews/)[View all reviews](https://www.capterra.com/p/147830/ScreenConnect/reviews/)

ScreenConnect provides the ability to view and control devices from anywhere there is an Internet connection.

Overall Score

84/100

Popularity: 36/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.5

Value for Money

4.6

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

15/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/194565/TeamViewer/)

## [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

[4.6 (11624)](https://www.capterra.com/p/194565/TeamViewer/reviews/)[View all reviews](https://www.capterra.com/p/194565/TeamViewer/reviews/)

[](https://www.capterra.com/p/194565/TeamViewer/)

TeamViewer remote support software lets you connect securely to computers, access files and applications, and collaborate.

Overall Score

84/100

Popularity: 38/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.3

Features

4.6

Value for Money

4.4

Paid plans start at

$24.90Per Month

Free Trial

Free Version

Category Features

16/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/219280/Iperius-Remote/)

## [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)

[4.3 (227)](https://www.capterra.com/p/219280/Iperius-Remote/reviews/)[View all reviews](https://www.capterra.com/p/219280/Iperius-Remote/reviews/)

[](https://www.capterra.com/p/219280/Iperius-Remote/)

Remote access software that helps ITPROS to provide assistance everywhere. Automatic Access, File Transfer, Multiple Connections.

Overall Score

81/100

Popularity: 36/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.2

Features

4.2

Value for Money

4.5

Paid plans start at

€8.39Per Month

Free Trial

Free Version

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/107225/SysAid/)

## [SysAid](https://www.capterra.com/p/107225/SysAid/)

[4.5 (513)](https://www.capterra.com/p/107225/SysAid/reviews/)[View all reviews](https://www.capterra.com/p/107225/SysAid/reviews/)

[](https://www.capterra.com/p/107225/SysAid/)

SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.

Overall Score

80/100

Popularity: 33/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.5

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

12/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/145125/dualmon-Remote-Access/)

## [dualmon](https://www.capterra.com/p/145125/dualmon-Remote-Access/)

[4.9 (282)](https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews/)[View all reviews](https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews/)

[](https://www.capterra.com/p/145125/dualmon-Remote-Access/)

A secure web-based solution for on-demand remote support and remote access. Connect from anywhere, unlimited users and deployments.

Overall Score

80/100

Popularity: 31/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.7

Value for Money

4.9

Paid plans start at

$19.00Per Year

Free Trial

Free Version

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/217414/TSPlus/)

## [TSPlus](https://www.capterra.com/p/217414/TSPlus/)

[4.9 (50)](https://www.capterra.com/p/217414/TSPlus/reviews/)[View all reviews](https://www.capterra.com/p/217414/TSPlus/reviews/)

[](https://www.capterra.com/p/217414/TSPlus/)

Try the best value-for-money remote support software The ideal alternative to TeamViewer for remote desktop control and screen sharing.

Overall Score

79/100

Popularity: 31/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.8

Value for Money

4.8

Paid plans start at

$14.50One Time

Free Trial

Free Version

Category Features

13/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/146892/ISL-Light/)

## [ISL Light](https://www.capterra.com/p/146892/ISL-Light/)

[4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/)[View all reviews](https://www.capterra.com/p/146892/ISL-Light/reviews/)

Remote desktop & support for IT teams. Secure unattended access to Windows, Mac, Linux, mobile. No VPN. Cloud, on-prem, private cloud.

Overall Score

78/100

Popularity: 30/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.6

Value for Money

4.5

Paid plans start at

$34.90Per Month

Free Trial

Free Version

Category Features

17/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/249584/GoTo-Resolve/)

## [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)[View all reviews](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

[](https://www.capterra.com/p/249584/GoTo-Resolve/)

Cloud-based IT support software for SMBs with in-house and remote teams.

Overall Score

75/100

Popularity: 29/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.2

Features

4.4

Value for Money

4.3

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

10/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/)

## [ManageEngine Remote Access Plus](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/)

[4.6 (60)](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/reviews/)[View all reviews](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/reviews/)

Remote Access Plus is a secure remote support solution that lets you remotely govern computers anywhere on the globe

Overall Score

74/100

Popularity: 26/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.5

Features

4.7

Value for Money

4.6

Paid plans start at

$75.00Per Year

Free Trial

Free Version

Category Features

14/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)

## [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)

[4.7 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)[View all reviews](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

[](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)

Supremo is an easy-to-use, secure, but affordable remote desktop software for Windows, macOS, iOS, Android, and Linux.

Overall Score

73/100

Popularity: 27/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.6

Features

4.5

Value for Money

4.7

Paid plans start at

$199.00Per Year

Free Trial

Free Version

Category Features

11/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/173752/VNC-Connect/)

## [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)

[4.4 (167)](https://www.capterra.com/p/173752/VNC-Connect/reviews/)[View all reviews](https://www.capterra.com/p/173752/VNC-Connect/reviews/)

[](https://www.capterra.com/p/173752/VNC-Connect/)

RealVNC Connect is the secure remote access and support solution, trusted by leading organizations worldwide.

Overall Score

72/100

Popularity: 25/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.1

Features

4.4

Value for Money

4.3

Paid plans start at

$16.50Per Month

Free Trial

Free Version

Category Features

11/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10012366/SetMe/)

## [SetMe](https://www.capterra.com/p/10012366/SetMe/)

[4.7 (41)](https://www.capterra.com/p/10012366/SetMe/reviews/)[View all reviews](https://www.capterra.com/p/10012366/SetMe/reviews/)

[](https://www.capterra.com/p/10012366/SetMe/)

Finally, unlimited unattended devices & sessions at a flat rate. Secure, near real-time remote desktop control for IT pros.

Overall Score

72/100

Popularity: 24/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.6

Value for Money

4.5

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

11/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/151861/FixMe-IT/)

## [FixMe.IT](https://www.capterra.com/p/151861/FixMe-IT/)

[4.8 (389)](https://www.capterra.com/p/151861/FixMe-IT/reviews/)[View all reviews](https://www.capterra.com/p/151861/FixMe-IT/reviews/)

Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

Overall Score

70/100

Popularity: 22/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.5

Value for Money

4.7

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

12/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169762/HelpWire/)

## [HelpWire](https://www.capterra.com/p/169762/HelpWire/)

[4.9 (79)](https://www.capterra.com/p/169762/HelpWire/reviews/)[View all reviews](https://www.capterra.com/p/169762/HelpWire/reviews/)

[](https://www.capterra.com/p/169762/HelpWire/)

HelpWire — a simple service for instant remote support. Control remote computers to fix IT issues fast, anytime, and anywhere.

Overall Score

67/100

Popularity: 18/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.9

Customer Service

4.9

Features

4.8

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

10/19

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Remote Support Software](https://www.capterra.com/remote-support-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:February 28, 2025