# Best Reputation Management Software 2026 | Capterra > Find the top Reputation Management software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/reputation-management-software/ --- # Best Reputation Management Software Last updated on July 22, 2026 How to find the right Reputation Management Software? Learn more from our team about Reputation Management Software pricing features and benefits in our Reputation Management Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is reputation management software and how do I choose the right one? Researched by: [Marcela Gava](https://www.capterra.com/resources/author/marcela-gava/)and reviewed by: [Blake Morgan](https://www.capterra.com/resources/author/blake-morgan-guest-contributor/) Updated on July 22, 2026 Reputation management software helps organizations measure and evaluate consumers' reactions to marketing campaigns and with this information, helps companies better plan future outreach. Businesses that rely on reviews to attract clients or patients, such as medical institutions, primarily use this software to manage their reputations, but it is also used by marketing and advertising professionals.  Most reputation management solutions on the market are priced on a per-month basis, and they can range from $131 per month for basic plans to more than $400 for top tier plans. When acquiring this type of tool, in addition to evaluating price, users should also ask vendors the following questions: _Does the software offer translation of user-generated content to contribute to the brand's international presence?_ _How easy is it to integrate my company's social media accounts with the reputation management software?_ _How is the visualization that this tool offers regarding consumer sentiment analysis?_ For more information consult our [Reputation Management Buyers Guide](#buyers-guide-content) ## Hibu Rating: 4.0 out of 5 (82 reviews) Profile: [Hibu](https://www.capterra.com/p/207701/Hibu/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Reputation management that helps local businesses generate reviews, manage feedback, and build trust with potential customers. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.0 out of 5 - Value for Money: 3.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $449.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Response Management: 4.5 rating - Review Monitoring: 3.3 rating - Scoring: 5.0 rating - Template Management: 5.0 rating ### Gallery tab Ease of use: 4.0 out of 5 (82 reviews) #### Related review snippet Reviewer: Taylor B. Reviewer details: Hospitality, 1-10 employees Published: May 13, 2026 > "It’s shiny and convoluted data that makes a brand new business feel like they’re doing something enterprise and allows Hibu to direct strategy calls and make favorable callouts to themselves, instead of giving transparent acces to." --- ## Agility PR Solutions Rating: 3.3 out of 5 (10 reviews) Profile: [Agility PR Solutions](https://www.capterra.com/p/93547/Agility-PR-Solutions/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Your reputation is the currency you trade on. Monitor topics wherever you need with broad content coverage of online, print, broadcast #### Rating breakdown - Ease of Use: 3.3 out of 5 - Customer Service: 3.0 out of 5 - Features: 3.3 out of 5 - Value for Money: 3.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: Yes ### Features tab #### Most popular features - Response Management: Not available - Review Request: Not available - Negative Feedback Management: Not available - Reporting/Analytics: Available - Customer Experience Management: Not available - Social Media Integration: Not available - Sentiment Analysis: Available - Engagement Tracking: Available - Keyword Tracking: Available - SEO Management: Not available - Automated Responses: Not available - Template Management: Not available ### Gallery tab Ease of use: 3.3 out of 5 (10 reviews) --- ## GatherUp Rating: 4.6 out of 5 (41 reviews) Profile: [GatherUp](https://www.capterra.com/p/239159/GatherUp/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GatherUp helps digital agencies collect, analyze, and showcase reviews to improve client reputation, retention, and business growth #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $99.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Review Request: 4.9 rating - Review Monitoring: 4.5 rating - Customer Experience Management: 4.7 rating - Response Management: 4.8 rating #### Lowest rated features - Reporting/Analytics: 4.2 rating - Widgets: 4.5 rating - Negative Feedback Management: 5.0 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Kylee C. Reviewer details: Events Services, 11-50 employees Published: July 17, 2023 > "We like the interface and being able to receive notifications not only from GatherUp reviews but also when someone writes a review elsewhere on the internet." ### Gallery tab Ease of use: 4.6 out of 5 (41 reviews) #### Related review snippet Reviewer: Kylee C. Reviewer details: Events Services, 11-50 employees Published: July 17, 2023 > "We like the interface and being able to receive notifications not only from GatherUp reviews but also when someone writes a review elsewhere on the internet." ### Integrations tab GatherUp connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/239159/GatherUp/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Indeed for Employers: 4.5 rating - Zapier: 5.0 rating - Constant Contact: 4.3 rating - OpenTable: 4.7 rating - Toast POS: 4.1 rating - DrChrono: 3.9 rating - Lightspeed: 3.9 rating - Zillow Rental Manager: 4.6 rating --- ## ReputationStacker Rating: 4.9 out of 5 (49 reviews) Profile: [ReputationStacker](https://www.capterra.com/p/160682/ReputationStacker/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ReputationStacker boosts reviews, tracks feedback, and improves online reputation automatically—perfect for businesses of all sizes. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $63.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Negative Feedback Management: 4.9 rating - Customer Experience Management: 5.0 rating - Response Management: 5.0 rating - Review Request: 5.0 rating #### Lowest rated features - Customizable Reports: 4.3 rating - Reporting/Analytics: 5.0 rating - Review Monitoring: 5.0 rating - Sentiment Analysis: 5.0 rating #### Feature-related review snippet Reviewer: Dani J. Reviewer details: Consumer Services, 51-200 employees Published: June 11, 2026 > "Adding new locations of our business and getting reviews for them right away is easy and intuitive with ReputationStacker." ### Gallery tab Ease of use: 4.8 out of 5 (49 reviews) #### Related review snippet Reviewer: Dani J. Reviewer details: Consumer Services, 51-200 employees Published: June 11, 2026 > "Adding new locations of our business and getting reviews for them right away is easy and intuitive with ReputationStacker." ### Integrations tab ReputationStacker connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/160682/ReputationStacker/#integrations) #### Most popular integrations - Zapier: 5.0 rating #### Integrations-related review snippet Reviewer: Tristan F. Reviewer details: Law Practice, 11-50 employees Published: March 10, 2026 > "It was easy to set up and once their support people showed me how to use the integrations it works completely on its own." --- ## Opinew Rating: 4.8 out of 5 (42 reviews) Profile: [Opinew](https://www.capterra.com/p/181008/Opinew-Product-Reviews/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Review management platform for Shopify to get text, photo, video reviews and import the reviews from Amazon, Aliexpress or eBay. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $9.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Review Request: 4.7 rating - Review Monitoring: 4.0 rating - Negative Feedback Management: 5.0 rating - Sentiment Analysis: 5.0 rating #### Lowest rated features - Engagement Tracking: 4.0 rating - Response Management: 4.0 rating - Third-Party Integrations: 5.0 rating - Widgets: 5.0 rating #### Feature-related review snippet Reviewer: Amanda C. Reviewer details: Apparel & Fashion, Self-employed Published: March 18, 2021 > "I have been really pleased with the user friendly interface, and also the customer service is excellent to help with any problems or queries." ### Gallery tab Ease of use: 4.7 out of 5 (42 reviews) #### Related review snippet Reviewer: brian P. Reviewer details: Information Technology and Services, 10,001+ employees Published: August 16, 2022 > "The ease of use and the fact that the reviews from Amazon, ebay are genuine Authentic reviews." ### Integrations tab Opinew connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/181008/Opinew-Product-Reviews/#integrations) #### Most popular integrations - Omnisend: 4.7 rating - Klaviyo: 4.6 rating - AfterShip: 4.9 rating - LoyaltyLion: 4.4 rating - Wiser: 5.0 rating #### Integrations-related review snippet Reviewer: Stefan R. Reviewer details: Events Services, 1-10 employees Published: March 11, 2021 > "The product keeps on improving with new feature updates, integrations, and partnerships announced all the time." --- ## Birdeye Rating: 4.7 out of 5 (704 reviews) Profile: [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Birdeye is an all-in-one AI-enabled Online Reputation Management Experience Marketing platform for multi-location businesses. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Simple and intuitive platform - Enhanced online reputation management Cons: - Recurring technical and integration problems - Inconsistent support and communication #### Starting price Starting price: Not available Pricing details: Other, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Review Monitoring: 4.6 rating - Review Request: 4.6 rating - Response Management: 4.5 rating - Negative Feedback Management: 4.6 rating #### Lowest rated features - Social Media Integration: 3.9 rating - Third-Party Integrations: 4.2 rating - Customer Experience Management: 4.3 rating - Widgets: 3.0 rating #### Feature-related review snippet Reviewer: Abby J. Reviewer details: Marketing and Advertising, 11-50 employees Published: June 11, 2024 > "They offer applicable information, high quality tools, and an ever-changing range of product offerings." ### Gallery tab Ease of use: 4.7 out of 5 (704 reviews) #### Related review snippet Reviewer: Steven L. Reviewer details: Real Estate, 1,001-5,000 employees Published: May 7, 2026 > "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve." ### Integrations tab Birdeye connects with 111+ software tools. [See all integrations](https://www.capterra.com/p/152997/BirdEye/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Pipedrive: 4.5 rating - Square Point of Sale: 4.6 rating - Mindbody: 4.0 rating - Constant Contact: 4.3 rating #### Integrations-related review snippet Reviewer: Jacob N. Reviewer details: Health, Wellness and Fitness, 11-50 employees Published: January 16, 2023 > "Integration is not too difficult and features outweigh other platforms." --- ## Brandwatch Rating: 4.2 out of 5 (255 reviews) Profile: [Brandwatch](https://www.capterra.com/p/277011/Brandwatch/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Understand your customers, your brand, and your market with Brandwatch’s advanced Consumer Intelligence platform. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.4 out of 5 - Features: 3.9 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other, Per Year Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Sentiment Analysis: 4.8 rating - Response Management: 4.1 rating - Social Media Integration: 4.1 rating - Keyword Tracking: 5.0 rating #### Lowest rated features - Engagement Tracking: 3.3 rating - Search/Filter: 4.0 rating - Reporting/Analytics: 4.7 rating - CRM Integration: 5.0 rating ### Gallery tab Ease of use: 4.1 out of 5 (255 reviews) #### Related review snippet Reviewer: Flynn M. Reviewer details: Sports, 51-200 employees Published: April 29, 2026 > "The ability to build custom queries and dashboards is a major strength, allowing you to tailor insights specifically to your campaigns or reporting needs." ### Integrations tab Brandwatch connects with 18+ software tools. [See all integrations](https://www.capterra.com/p/277011/Brandwatch/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - OneDrive: 4.5 rating - Shopify: 4.5 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Bitly: 4.8 rating - Salesforce Service Cloud: 4.5 rating --- ## Reviewpro Reputation Rating: 4.0 out of 5 (6 reviews) Profile: [Reviewpro Reputation](https://www.capterra.com/p/181148/Reviewpro-Reputation/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Use guest reviews to make smarter decisions, boost reputation, and grow revenue. Discover Shiji Reviewpro Reputation. #### Rating breakdown - Ease of Use: 3.8 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Response Management: 5.0 rating - Review Monitoring: 4.5 rating - Reporting/Analytics: 4.0 rating - Template Management: 5.0 rating #### Lowest rated features - Keyword Tracking: 3.0 rating - Third-Party Integrations: 3.0 rating ### Gallery tab Ease of use: 3.8 out of 5 (6 reviews) --- ## TrueReview Rating: 5.0 out of 5 (154 reviews) Profile: [TrueReview](https://www.capterra.com/p/210085/TrueReview/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? TrueReview is an easy-to-use, all-in-one tool that helps businesses quickly collect, manage, and respond to customer feedback. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Review Request: 4.9 rating - Response Management: 4.8 rating - Review Monitoring: 4.7 rating - Customer Experience Management: 4.8 rating #### Lowest rated features - Third-Party Integrations: 2.0 rating - Reporting/Analytics: 3.5 rating - Negative Feedback Management: 4.4 rating - Automated Responses: 4.3 rating #### Feature-related review snippet Reviewer: Eric T. Reviewer details: Marketing and Advertising, 1-10 employees Published: October 27, 2024 > "Well designed UX and user interface makes it super easy to run personalized campaigns" ### Gallery tab Ease of use: 4.9 out of 5 (154 reviews) #### Related review snippet Reviewer: Julia M. Reviewer details: Law Practice, 11-50 employees Published: March 6, 2026 > "Not only is it easy to build review request campaigns for customers across unique locations, but the reporting functionality helps me show growth and ROI to leadership." ### Integrations tab TrueReview connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/210085/TrueReview/#integrations) #### Most popular integrations - Zapier: 4.8 rating #### Integrations-related review snippet Reviewer: Jessica P. Reviewer details: Construction, 1-10 employees Published: March 10, 2026 > "We were able to integrate it into our CRM easily through Zapier and worked great!" --- ## Hootsuite Rating: 4.4 out of 5 (3,800 reviews) Profile: [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Hootsuite helps you build your brand, strengthen connections with customers, and drive real business results with social media. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-platform scheduling - Unified marketing campaign management Cons: - Frequent glitches and connectivity errors - Image posting limitations and frustrations #### Starting price Starting price: $249.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Customer Experience Management: 4.5 rating - Social Media Integration: 4.6 rating - Review Monitoring: 4.2 rating - Reporting/Analytics: 4.5 rating #### Lowest rated features - Customizable Reports: 2.5 rating - Response Management: 4.3 rating - Sentiment Analysis: 4.2 rating - Search/Filter: 4.4 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 18, 2025 > "The interface is also more approachable than other software i've used in the past." ### Gallery tab Ease of use: 4.3 out of 5 (3,800 reviews) #### Related review snippet Reviewer: Layla T. Reviewer details: Writing and Editing, Self-employed Published: April 28, 2026 > "Great tool for managing social media accounts all in one place, as well as scheduling posts across platforms." ### Integrations tab Hootsuite connects with 113+ software tools. [See all integrations](https://www.capterra.com/p/121701/HootSuite/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Box: 4.4 rating - Constant Contact: 4.3 rating - Nimble: 4.4 rating - Microsoft Viva Engage: 4.2 rating #### Integrations-related review snippet Reviewer: erica K. Reviewer details: Real Estate, 1-10 employees Published: February 2, 2024 > "so many integrations and the AI tools are outstanding" --- ## Trustpilot Rating: 4.5 out of 5 (1,205 reviews) Profile: [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A customer review management tool that brings businesses and consumers together through reviews. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Valuable client feedback platform Cons: - Issues with review moderation - High and inflexible pricing #### Starting price Starting price: $299.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Monitoring: 4.4 rating - Review Request: 4.3 rating - Customer Experience Management: 4.4 rating - Response Management: 4.3 rating #### Lowest rated features - Negative Feedback Management: 4.2 rating - Reporting/Analytics: 4.2 rating - Alerts/Notifications: 3.7 rating - Engagement Tracking: 4.1 rating #### Feature-related review snippet Reviewer: Fabruzio A. Reviewer details: Information Technology and Services, 1-10 employees Published: May 22, 2024 > "Leaving a review is easy and you can do it from computer or mobile phone: the interface is clear and in case of negative review often you will receive a feedback to help you and better understand what's wrong." ### Gallery tab Ease of use: 4.6 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Radha S. Reviewer details: Legal Services, 51-200 employees Published: May 5, 2026 > "The platform is effective at building transparency and trust by giving customers a space to share authentic feedback while allowing businesses to engage publicly with reviews." ### Integrations tab Trustpilot connects with 36+ software tools. [See all integrations](https://www.capterra.com/p/169618/Trustpilot/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Mailchimp: 4.5 rating - Shopify: 4.5 rating - Zendesk Suite: 4.4 rating - Hootsuite: 4.4 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: John L. Reviewer details: Marketing and Advertising, 1-10 employees Published: February 1, 2022 > "The online software was easy to use and integration was essentially copy and paste." --- ## Marketing 360 Rating: 4.5 out of 5 (1,141 reviews) Profile: [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Create a Free Account today. Manage, monitor, and get alerts for your business reviews. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible platform - Dedicated expert support team Cons: - High and confusing pricing structure - Concerns about spending effectiveness #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Social Media Integration: 5.0 rating - Reporting/Analytics: 5.0 rating - Review Monitoring: 5.0 rating - Engagement Tracking: 4.5 rating #### Lowest rated features - Response Management: 4.5 rating - SEO Management: 4.5 rating - Template Management: 4.5 rating #### Feature-related review snippet Reviewer: MEENACHISUNDARAM M. Reviewer details: Architecture & Planning, 1-10 employees Published: February 9, 2026 > "Working with limited hours in it. But, In my experience, It stands out with its comprehensive automation options and it is also user-friendly interface." ### Gallery tab Ease of use: 4.5 out of 5 (1,141 reviews) #### Related review snippet Reviewer: MEENACHISUNDARAM M. Reviewer details: Architecture & Planning, 1-10 employees Published: February 9, 2026 > "The platform's ability to streamline marketing jobs/tasks, which includes email campaigns, generating leads and managing social media significantly enhances efficiency." ### Integrations tab Marketing 360 connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/148516/Marketing-360/#integrations) #### Most popular integrations - Shopify: 3.5 rating - Stripe: 4.6 rating - Meta for Business: 3.7 rating - LinkedIn for Business: 4.6 rating - WooCommerce: 4.5 rating - Google Ads: 4.4 rating #### Integrations-related review snippet Reviewer: jack H. Reviewer details: Computer Software, 51-200 employees Published: April 1, 2026 > "It's so much easier to track campaigns and see performance data in one place, especially with the CRM integration." --- ## Agorapulse Rating: 4.6 out of 5 (713 reviews) Profile: [Agorapulse](https://www.capterra.com/p/123971/Agorapulse/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Complete social media management tool for agencies and teams of all sizes. Read why Capterra reviewers love Agorapulse. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and efficient interface - Streamlined team coordination tools Cons: - Recurring technical glitches - Cumbersome multimedia management #### Starting price Starting price: $69.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting/Analytics: 4.2 rating - Social Media Integration: 4.3 rating - Engagement Tracking: 3.7 rating - Keyword Tracking: 3.7 rating #### Lowest rated features - Search/Filter: 2.0 rating - Review Monitoring: 4.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Civil Engineering, 201-500 employees Published: October 22, 2021 > "The platform's interface is very intuitive and responsive" ### Gallery tab Ease of use: 4.6 out of 5 (713 reviews) #### Related review snippet Reviewer: Lincoln G. Reviewer details: Internet, 11-50 employees Published: January 6, 2026 > "I think the best thing about this tool is the ability to schedule your social media so effectively and the additional analytic tools are a game changer. When you're looking for a tool that unifies your inbox and enhances your collaboration agora, pulse is definitely the way to go" ### Integrations tab Agorapulse connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/123971/Agorapulse/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Dropbox: 4.5 rating - Canva: 4.3 rating - Google Analytics 360: 4.7 rating - Instagram: 4.1 rating - Meta for Business: 4.0 rating #### Integrations-related review snippet Reviewer: Laurence P. Reviewer details: Food & Beverages, 51-200 employees Published: October 6, 2021 > "All tools in this space tend to struggle with the different API capabilities of the different social networks but Agora has the most features of all the tools that we've used including HubSpot and SproutSocial." --- ## Weave Rating: 4.3 out of 5 (672 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Enhanced patient interaction tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent support response #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Review Request: 4.7 rating - Review Monitoring: 3.7 rating - Customizable Fields: 4.3 rating - Customer Experience Management: 4.0 rating #### Lowest rated features - Reporting/Analytics: 3.3 rating - Third-Party Integrations: 3.8 rating - Alerts/Notifications: 5.0 rating #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (672 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## Sprout Social Rating: 4.4 out of 5 (608 reviews) Profile: [Sprout Social](https://www.capterra.com/p/121447/Sprout-Social/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Drive satisfaction, expand relationships and ensure long-term loyalty with social customer care | Try Sprout Free #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-platform management - Intuitive and clean design Cons: - High cost for features - Recurring technical glitches #### Starting price Starting price: $199.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Social Media Integration: 5.0 rating - Engagement Tracking: 4.8 rating - Response Management: 4.8 rating - API: 5.0 rating #### Lowest rated features - Customizable Reports: 4.0 rating - Competitive Analysis: 4.5 rating - Customer Experience Management: 5.0 rating - Keyword Tracking: 5.0 rating #### Feature-related review snippet Reviewer: Evan T. Reviewer details: Sports, 11-50 employees Published: January 17, 2023 > "Sprout has a nice clear design an UI that makes it easy to navigate menus." ### Gallery tab Ease of use: 4.4 out of 5 (608 reviews) #### Related review snippet Reviewer: Zach P. Reviewer details: Education Management, 501-1,000 employees Published: February 23, 2026 > "Our organization operates nearly a dozen main social handles and multiple sub-brands, Sprout Social has made it incredibly easy to manage all of our social handles across several platforms." ### Integrations tab Sprout Social connects with 31+ software tools. [See all integrations](https://www.capterra.com/p/121447/Sprout-Social/#integrations) #### Most popular integrations - Google Analytics 360: 4.0 rating - Shopify: 4.5 rating - Instagram: 4.7 rating - HubSpot CRM: 5.0 rating - Zendesk Suite: 4.4 rating - Meta for Business: 4.3 rating - Twitter/X: 4.3 rating - LinkedIn for Business: 4.3 rating - Glassdoor: 4.3 rating --- ## Thryv Rating: 4.2 out of 5 (534 reviews) Profile: [Thryv](https://www.capterra.com/p/156926/Thryv/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-powered small business software with CRM, marketing automation, scheduling, payments, and communication tools. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Streamlined user experience - Centralized social media planning Cons: - Payment processing frustrations - Messaging and call limitations #### Starting price Starting price: $244.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Review Monitoring: 4.8 rating - Social Media Integration: 4.8 rating - Third-Party Integrations: 4.3 rating - Template Management: 5.0 rating #### Lowest rated features - API: 3.0 rating - Response Management: 4.0 rating - Reporting/Analytics: 4.5 rating - Review Request: 5.0 rating #### Feature-related review snippet Reviewer: Tammy C. Reviewer details: Insurance, 11-50 employees Published: June 11, 2026 > "Users can expect helpful guidance and reliable customer support." ### Gallery tab Ease of use: 4.1 out of 5 (534 reviews) #### Related review snippet Reviewer: Lara R. Reviewer details: Architecture & Planning, 51-200 employees Published: June 6, 2026 > "Having social, reviews, listings, campaigns, and website widgets all in one platform makes it easier to stay organized and keep our marketing running smoothly." ### Integrations tab Thryv connects with 59+ software tools. [See all integrations](https://www.capterra.com/p/156926/Thryv/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - WordPress: 4.6 rating - Microsoft 365: 4.3 rating - Gmail: 4.8 rating - QuickBooks Online: 4.4 rating - HubSpot CRM: 4.5 rating #### Integrations-related review snippet Reviewer: Wanita C. Reviewer details: Health, Wellness and Fitness, Self-employed Published: July 31, 2024 > "I like how everything i need to run my business is intergrated into the one easy to use app" --- ## Podium Rating: 4.3 out of 5 (524 reviews) Profile: [Podium](https://www.capterra.com/p/164285/Podium/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Podium simplifies reputation management by making it easy to collect reviews, rise in the ranks of local search, and drive more leads. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Automated review collection tools - Simple onboarding and setup process Cons: - High and inflexible pricing - Frequent software glitches #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: No ### Features tab #### Highest rated features - Review Request: 4.2 rating - Review Monitoring: 4.0 rating - Customer Experience Management: 3.6 rating - Reporting/Analytics: 4.0 rating #### Lowest rated features - Engagement Tracking: 2.5 rating - Social Media Integration: 2.8 rating - Negative Feedback Management: 3.2 rating - Response Management: 3.5 rating #### Feature-related review snippet Reviewer: Rick A. Reviewer details: Law Practice, 1-10 employees Published: February 20, 2024 > "All in one interface, mostly seamless communication portal, partial functionality standalone app." ### Gallery tab Ease of use: 4.3 out of 5 (524 reviews) #### Related review snippet Reviewer: Jhovanny A. Reviewer details: Law Practice, 11-50 employees Published: December 22, 2025 > "What i liked most about Podium was the all in one communication found in the application. Whether it was direct messages, attachment requirements, easily accessible and editable contact information and automatic formulas for messaging: all was found in Podium." ### Integrations tab Podium connects with 114+ software tools. [See all integrations](https://www.capterra.com/p/164285/Podium/#integrations) #### Most popular integrations - Housecall Pro: 4.7 rating - AdvancedMD EHR: 3.6 rating - Dentrix: 4.3 rating - ServiceTitan: 4.3 rating - CDK Global: 4.1 rating - Lightspeed: 3.9 rating #### Integrations-related review snippet Reviewer: Rowena M. Reviewer details: Retail, 501-1,000 employees Published: October 13, 2023 > "The Facebook integration makes it simple to turn messages into leads.+ " --- ## Yotpo Rating: 4.5 out of 5 (376 reviews) Profile: [Yotpo](https://www.capterra.com/p/144389/Yotpo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Yotpo is software that helps brands collect reviews, ratings, and photos to boost trust and drive sales on online stores. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.4 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable support team - Quick and simple setup process Cons: - High and restrictive pricing structure #### Starting price Starting price: $199.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Review Request: 4.6 rating - Negative Feedback Management: 5.0 rating - Reporting/Analytics: 3.8 rating - API: 4.3 rating #### Lowest rated features - Engagement Tracking: 2.0 rating - Third-Party Integrations: 3.5 rating - SEO Management: 3.0 rating - Widgets: 3.0 rating #### Feature-related review snippet Reviewer: Eszter D. Reviewer details: Automotive, 11-50 employees Published: September 29, 2021 > "The dashboard and interface is far better compared to Shopper Approved." ### Gallery tab Ease of use: 4.4 out of 5 (376 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Marketing and Advertising, 11-50 employees Published: April 14, 2026 > "Having reviews, loyalty, and SMS under one roof is appealing on paper, and the review request automation is reliable." ### Integrations tab Yotpo connects with 52+ software tools. [See all integrations](https://www.capterra.com/p/144389/Yotpo/#integrations) #### Most popular integrations - Shopify: 4.7 rating - HubSpot Marketing Hub: 4.5 rating - WooCommerce: 5.0 rating - Adobe Commerce: 4.3 rating - BigCommerce: 4.4 rating - Remarkety: 4.7 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Marketing and Advertising, 11-50 employees Published: April 14, 2026 > "The Shopify integration is clean and the on-site display widgets are easy to set up." --- ## Swell Rating: 4.6 out of 5 (358 reviews) Profile: [Swell](https://www.capterra.com/p/172802/Swell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Swell helps your practice build an online reputation that fuels growth by automating your patient review and feedback requests. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Automated patient review collection Cons: - Frequent software glitches #### Starting price Starting price: Not available Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Monitoring: 4.7 rating - Response Management: 4.6 rating - Negative Feedback Management: 4.5 rating - Review Request: 4.5 rating #### Lowest rated features - Social Media Integration: 3.3 rating - Customer Experience Management: 4.4 rating - Engagement Tracking: 4.4 rating - Third-Party Integrations: 4.3 rating #### Feature-related review snippet Reviewer: Kyle A. Reviewer details: Hospital & Health Care, 5,001-10,000 employees Published: October 25, 2024 > "Great, It's an excellent service that allows ease of access for reviews to patients and User Interface for it's consumers." ### Gallery tab Ease of use: 4.6 out of 5 (358 reviews) #### Related review snippet Reviewer: Cher P. Reviewer details: Hospital & Health Care, 1-10 employees Published: April 14, 2026 > "Easy to use, very efficient, and helps us consistently gather patient feedback while also strengthening our online presence and improving patient engagement overall." ### Integrations tab Swell connects with 75+ software tools. [See all integrations](https://www.capterra.com/p/172802/Swell/#integrations) #### Most popular integrations - Zapier: 4.7 rating - Housecall Pro: 4.7 rating - DentiMax: 4.5 rating - Kennel Connection: 4.4 rating - Private Practice Software: 4.5 rating - Wherewolf: 4.4 rating #### Integrations-related review snippet Reviewer: Becky S. Reviewer details: Marketing and Advertising, 11-50 employees Published: February 4, 2022 > "Ease of use for clients with integration" --- ## Broadly Rating: 4.8 out of 5 (336 reviews) Profile: [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Manage and build a strong, lasting online reputation. Broadly helps local businesses engage with customers and send review requests. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $249.00 Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Request: 4.8 rating - Review Monitoring: 4.8 rating - Response Management: 4.7 rating - Negative Feedback Management: 4.8 rating #### Lowest rated features - Third-Party Integrations: 4.8 rating - Reporting/Analytics: 5.0 rating #### Feature-related review snippet Reviewer: Kristen H. Reviewer details: Environmental Services, 11-50 employees Published: April 3, 2023 > "It is really simple to navigate the BROADLY portal, and the customers seem to enjoy being able to reply via text message; it is quick, and easy. " ### Gallery tab Ease of use: 4.8 out of 5 (336 reviews) #### Related review snippet Reviewer: Robert C. Reviewer details: Construction, 11-50 employees Published: November 4, 2022 > "We set high response rate goals for our team which drives increased feedback from our customers and in turn allows us to better understand if our processes are working. " ### Integrations tab Broadly connects with 5+ software tools. [See all integrations](https://www.capterra.com/p/161326/Broadly-Reviews/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Shopify: 4.5 rating - Zapier: 4.7 rating - Constant Contact: 4.3 rating - QuickBooks Online Advanced: 4.4 rating #### Integrations-related review snippet Reviewer: Samantha W. Reviewer details: Construction, 11-50 employees Published: March 24, 2023 > "We had a minor issue with integration but Broadly was on top of getting a resolution and made sure to keep up with it till everything was fully resolved!" --- ## Superchat Rating: 4.8 out of 5 (290 reviews) Profile: [Superchat](https://www.capterra.com/p/210968/Superchat/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Superchat gives businesses more control over online reviews. Send out review reminders, get notified and keep track of your progress. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €79.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Search/Filter: 4.3 rating - Reporting/Analytics: 4.0 rating - Review Monitoring: 4.3 rating - API: 4.5 rating #### Lowest rated features - Review Request: 3.0 rating - Alerts/Notifications: 4.0 rating - Customizable Reports: 4.0 rating - Template Management: 5.0 rating #### Feature-related review snippet Reviewer: Ulrich S. Reviewer details: Management Consulting, Self-employed Published: November 15, 2023 > "My general user experience is very good." ### Gallery tab Ease of use: 4.7 out of 5 (290 reviews) #### Related review snippet Reviewer: Martin H. Reviewer details: Entertainment, 11-50 employees Published: August 16, 2024 > "Ability to bring all our customer comms into one platform in an easy way for a whole team to be able to access/respond" ### Integrations tab Superchat connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/210968/Superchat/#integrations) #### Most popular integrations - WhatsApp: 4.4 rating - Gmail: 4.8 rating - HubSpot Marketing Hub: 4.5 rating - Instagram: 4.7 rating - Zapier: 4.5 rating - Microsoft Outlook: 4.0 rating - HubSpot Sales Hub: 4.5 rating - HubSpot Service Hub: 4.4 rating - HubSpot Content Hub: 4.6 rating --- ## Mention Rating: 4.7 out of 5 (288 reviews) Profile: [Mention](https://www.capterra.com/p/149705/Mention/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Reputation management solution that helps businesses manage brand, market research, crisis, public relations and more. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $599.00 Pricing details: Flat Rate Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Sentiment Analysis: 5.0 rating - Keyword Tracking: 4.0 rating - API: 3.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (288 reviews) #### Related review snippet Reviewer: Enes Ç. Reviewer details: Information Technology and Services, 201-500 employees Published: January 15, 2025 > "They have the most comprehensive data resources; you can also classify your reports and feeds according to your needs." ### Integrations tab Mention connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/149705/Mention/#integrations) #### Most popular integrations - Slack: 4.0 rating - Zapier: 4.7 rating - Geckoboard: 4.7 rating --- ## Doctible Rating: 4.8 out of 5 (265 reviews) Profile: [Doctible](https://www.capterra.com/p/187669/Doctible/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Boost your online reputation through Doctible's HIPAA compliant automation platform. Helps your practice grow & thrive. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $249.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Review Monitoring: 5.0 rating - Response Management: 5.0 rating - Reporting/Analytics: 4.5 rating - Customer Experience Management: 5.0 rating #### Lowest rated features - SEO Management: 4.2 rating - API: 4.3 rating - Template Management: 4.0 rating - Automated Responses: 5.0 rating #### Feature-related review snippet Reviewer: Waffa B. Reviewer details: Hospital & Health Care, 1-10 employees Published: March 13, 2023 > "I enjoy that Doctible works in the background and I don't have to monitor it daily." ### Gallery tab Ease of use: 4.8 out of 5 (265 reviews) #### Related review snippet Reviewer: Annie F. Reviewer details: Medical Practice, Self-employed Published: November 17, 2025 > "I didn't have the ability to text before and this has saved me so much time." ### Integrations tab Doctible connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/187669/Doctible/#integrations) #### Most popular integrations - Vision: 4.5 rating #### Integrations-related review snippet Reviewer: Raina R. Reviewer details: Hospital & Health Care, 1-10 employees Published: May 24, 2023 > "This product is easy to use and integrated well with our business." --- ## XM for Customer Experience Rating: 4.6 out of 5 (255 reviews) Profile: [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Improve every key moment along the customer journey with the world's most advanced, AI-driven customer experience platform. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $1500.00 Pricing details: Per Year Free trial: Yes Free demo: No ### Features tab #### Most popular features - Response Management: Available - Review Request: Available - Negative Feedback Management: Available - Reporting/Analytics: Available - Customer Experience Management: Available - Social Media Integration: Available - Sentiment Analysis: Available - Engagement Tracking: Available - Keyword Tracking: Available - SEO Management: Not available - Automated Responses: Not available - Template Management: Not available ### Gallery tab Ease of use: 4.4 out of 5 (255 reviews) #### Related review snippet Reviewer: Mike A. Reviewer details: Telecommunications, 201-500 employees Published: October 3, 2025 > "Very helpful for gathering opinions and reviews of internal processes and company updates." ### Integrations tab XM for Customer Experience connects with 35+ software tools. [See all integrations](https://www.capterra.com/p/152924/Customer-Frontlines/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Jira: 4.4 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Marketo Engage: 4.3 rating - ServiceNow: 4.5 rating - Grade.us: 4.8 rating - Adobe Analytics: 4.5 rating --- ## Brand24 Rating: 4.7 out of 5 (254 reviews) Profile: [Brand24](https://www.capterra.com/p/149054/Brand24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Brand24 is a reputation management tool that enables you to react and engage quickly to real-time comments made about your company. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $199.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Keyword Tracking: 4.7 rating - Review Monitoring: 4.4 rating - Reporting/Analytics: 4.3 rating - Alerts/Notifications: 4.2 rating #### Lowest rated features - Search/Filter: 4.1 rating - Sentiment Analysis: 4.2 rating - Media Monitoring: 4.3 rating - Customer Experience Management: 4.3 rating #### Feature-related review snippet Reviewer: Ricardo S. Reviewer details: Graphic Design, 1-10 employees Published: August 13, 2024 > "The Brand24 tool is very efficient and very intuitive." ### Gallery tab Ease of use: 4.7 out of 5 (254 reviews) #### Related review snippet Reviewer: Kuba D. Reviewer details: Non-Profit Organization Management, 1-10 employees Published: March 30, 2026 > "Brand24 allows us to catch authentic stories from daily workshops and meetings, which we call "Moments of Power."" ### Integrations tab Brand24 connects with 1+ software tools. [See all integrations](https://www.capterra.com/p/149054/Brand24/#integrations) #### Most popular integrations - Slack: 5.0 rating --- Page 1 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (302) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot AI/Machine Learning Automated Responses Competitive Analysis Customer Experience Management Engagement Tracking Generative AI Hashtag Tracking Keyword Tracking Multi-Channel Distribution Negative Feedback Management Reporting/Analytics Response Management Review Request Review Sharing Sentiment Analysis SEO Management Social Media Integration Template Management White Label Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Review Management Software](https://www.capterra.com/review-management-software/)[Social Media Monitoring Software](https://www.capterra.com/social-media-monitoring-software/)[Public Relations Software](https://www.capterra.com/public-relations-software/)[Social Media Analytics Tools Software](https://www.capterra.com/social-media-analytics-tools-software/)[Social Listening Tools Software](https://www.capterra.com/social-listening-tools-software/)[Customer Loyalty Software](https://www.capterra.com/customer-loyalty-software/)[Social Media Marketing Software](https://www.capterra.com/social-media-marketing-software/)[Influencer Marketing Software](https://www.capterra.com/influencer-marketing-software/) I'm looking for Reputation Management Software that is: [Free](https://www.capterra.com/reputation-management-software/s/free/) Table of Contents - [Essential reputation management software buying information](#essential-reputation-management-software-buying-information) - [What are the best reputation management systems?](#what-are-the-best-reputation-management-systems) - [What is reputation management software?](#what-is-reputation-management-software) - [Reputation management system pricing](#reputation-management-system-pricing) - [Reputation management software features rated by users](#reputation-management-software-features-rated-by-users) - [Top reputation management software benefits identified by users](#top-reputation-management-software-benefits-identified-by-users) - [Common challenges of reputation management software identified by users](#common-challenges-of-reputation-management-software-identified-by-users) - [What is reputation management software used for?](#what-is-reputation-management-software-used-for) - [Who uses reputation management software?](#who-uses-reputation-management-software) - [Common reputation management software integrations](#common-reputation-management-software-integrations) - [Recent trends in reputation management software](#recent-trends-in-reputation-management-software) - [Learn more about how reputation management software can help your business](#learn-more-about-how-reputation-management-software-can-help-your-business) ## Essential reputation management software buying information Reputation management software helps organizations stay on top of what is being said in blogs, social networks, and media about their brand and products. It allows users to measure and evaluate consumers' reactions to marketing campaigns and with this information, helps companies better plan future outreach. Businesses that rely on reviews to attract clients or patients, such as medical institutions, use this software to manage their reputations. It is also used by marketing and advertising professionals in small and midsize businesses across a variety of industries. Most reputation management solutions on the market are priced on a per-month basis, and their entry-level pricing plans are around $131 per month. Mid-tier and enterprise products will have higher prices, typically range from $248 to $400+, and usually include additional features.\[[1](#sources)\] When acquiring this type of tool, in addition to evaluating price and integration capabilities with other tools, users should also ask vendors the following questions: - Does the software offer translation of user-generated content to contribute to the brand's international presence? - How easy is it to integrate my company's social media accounts with the reputation management software? - How is the visualization that this tool offers regarding consumer sentiment analysis? * * * **Pro tip: The importance of reviews-related features** An especially valuable component of reputation management software is the ability to generate, share and address online reviews. Blake Morgan\[[2](#sources)\], a [customer experience (CX) futurist and bestselling author](https://www.capterra.com/resources/customer-experience-strategy/), observes that most of today's customers don't trust a product that hasn't been reviewed. "We really trust our peers more than we trust marketers or advertisers," she says. "Being proactive in promoting user reviews, they even if it makes your brand vulnerable, is a really important part of your competitive strategy. Responding to good _and_ bad reviews not only improves the relationship with individual customers, but also shows everyone else that you really care about the customer experience."  See how specific features in reputation management software can uplevel your brand’s online presence [here.](https://www.capterra.com/resources/online-review-management-software/) * * * ## What are the best reputation management systems? Capterra Shortlist identifies the top reputation management systems based on a proprietary blend of user ratings and popularity, helping small businesses efficiently find the most effective reputation management solution for their needs.\[[3](#sources)\] Here are the five most-reviewed products in our Capterra Shortlist for this category: **Product** **Overall score** **Popularity score** **Ratings score** [Hootsuite](https://www.capterra.com/p/121701/HootSuite/) 96/100 49/50 47/50 [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) 95/100 49/50 46/50 [Birdeye](https://www.capterra.com/p/152997/BirdEye/) 91/100 43/50 48/50 [Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/) 91/100 42/50 49/50 [Weave](https://www.capterra.com/p/141842/Weave/) 91/100 46/50 45/50 These rankings are determined by combining verified user ratings and publicly available web search popularity data:  - **Ratings score:** Relative score of the software based on average ratings (on a scale of one to five) given by users on Capterra, normalized for number and recency of reviews. - **Popularity score:** Relative popularity of software based on web search trends, products’ web presence and product’s number and recency of reviews. ## What is reputation management software? Reputation management software, or online reputation management (ORM), is the process of managing the perception of a brand or business in the online environment. This process is carried out by monitoring reviews and mentions of a brand or business on third-party websites, social media, and search engines. Most reputation management software tools use natural language processing (NLP) to identify positive, negative, and neutral customer sentiments and actively engage with customers to protect their brand’s image. Reputation management software also assists with identifying trends and insights related to the brand image, competition, and upcoming customer requirements. These reputation monitoring insights are converted into reports with charts, tables, and graphs to list actionable points for businesses to optimize their product and service portfolio. Reputation management software is used as a stand-alone solution, but can also be integrated with marketing tools, including [brand management software](https://www.capterra.com/brand-management-software/) and [review management software](https://www.capterra.com/review-management-software/). Gartner indicates that CMOs report social media as the highest investment channel, and the most likely to receive an increase in expenses year over year. In this sense, reputation management can serve as an ally to social media strategies.\[[4](#sources)\] Capterra covers 423 reputation management software products, and we published 2,069 reviews from reputation management software users in the past year.\[[5](#sources)\] ## Reputation management system pricing Most reputation management software products on the market are priced per month, and their entry-level pricing plans typically cost $131, while mid-tier systems commonly cost $248 and enterprise plans range around $400+. - Entry-level reputation management systems include core features such as review monitoring and social media monitoring. - Mid-tier reputation management software usually provides features such as review generation and sentiment analysis. - Enterprise products that are priced higher may include additional features such as lead forms, industry-specific content templates, impact recommendations, and spam management. ## Reputation management software features rated by users Reputation management software usually includes review monitoring and social media monitoring features, and can also offer common features such as review generation, review requests, response management, among others. ### Core reputation management software features - **Review monitoring:** Track and monitor customer reviews on multiple platforms, such as social media, review sites, and search engines. The feature alerts users in real time when customers share feedback about their brand via comments, mentions, and star ratings. 90% of reviewers say this is a highly-important feature. - **Media monitoring:** Monitor brand mentions, clicks, backlinks, and engagement of distributed content such as blogs, press releases, or social media posts.   ### Common reputation management software features - **Review requests:** Allows businesses to request reviews from their customers. 88% of reviewers say this is a highly-important feature. - **Response management:** Respond to queries, track status, and remediate problems in a centralized way. 85% of reviewers say this is a highly-important feature. - **Customer experience management:** Oversee and analyze customer interactions throughout their entire buyer experience journey. - **Engagement tracking:** Tracks metrics that provide insight into how a user interacts with any interface or product. - **Sentiment analysis:** Categorize emotions expressed in written text and identify whether they are positive, negative, or neutral. - **Negative feedback management:** Identify, track, and respond to negative feedback. - **Reporting/analytics:** View and track pertinent metrics to find patterns and gain insights from data. ## Top reputation management software benefits identified by users **Supports informed decision-making**: Users say that reputation management software can generate robust and detailed reports that provide valuable insights into customer sentiment, reputation score, and reviews collection progress, allowing users to implement actionable measures to improve their brand's credibility. _"Super effective reporting that does not take too much time to generate for effective presentations."_ –Thomas Q., digital marketing manager, marketing and advertising **Collaboration with social media management:** With a reduction in manual tasks, reviewers of reputation management software note efficiency gains in managing social media accounts and engaging with their audience. _"I believe that this platform has cut back on my man hours spent fumbling through social media accounts significantly."_ –Michael W., owner, online media **Assists in review management:** Reviewers of reputation management software highlight the tool's ability to help with prompt responses to customer comments—especially negative ones. This allows for the creation of a set of honest reviews and also demonstrates the company's effort to solve problems. _"It's helped streamline our review request process as well as give our clients a way to reach out on chat which has saved us a ton of time and gotten us more sales."_ –Samantha W., director of growth, retail ## Common challenges of reputation management software identified by users When it comes to challenges, one of the most cited issues is pricing. Many reputation management software users complain about the high cost of the system for their needs. This challenge highlights the importance of users carefully evaluating their choice of vendor before signing long-term contracts. One of the key aspects to avoiding buyer’s regret is understanding the total cost of ownership (TCO) to avoid unpleasant surprises, which is often a higher final price than initially planned—this is the main reason for product-related purchase regret.\[[6](#sources)\] A second challenge buyers may encounter is related to customer service. Users often mention that a vendor's support team takes a long time to respond to them, provides no response, or lacks problem-solving skills. It is crucial to analyze the support offered by the vendor, which can be assessed by reading reviews from other users who have had experiences with the same supplier. ## What is reputation management software used for? Analysis of our extensive reputation management software reviews highlight the most common use cases: - **Enhance online presence:** Companies use this tool to improve and safeguard their online reputation.  - **Centralize social media management:** Users highlight the ability to manage multiple social media accounts in the same place, facilitating interaction with their audience. - **Make a good impression on patients:** This type of tool allows patients to easily and quickly leave reviews, helping to easily manage the business or clinic’s online reputation. - **Improve customer experience:** Reputation management software helps companies gather feedback and use it to improve the consumer experience with the company. ## Who uses reputation management software? Reputation management software is used primarily in businesses where reviews play an important role in attracting consumers or patients. Specifically, this system is generally used by these professionals or businesses:  1. Marketing and advertising professionals 2. Digital marketing professionals 3. Social media specialists 4. Brand strategy agencies or consultancies The software market also includes vendors that cater to specific sectors and industries, such as health, wellness, fitness, and hospitality. Of the businesses that reviewed reputation management software on Capterra in the last year, more than half were small businesses with up to 50 employees, and another quarter were midsize businesses with between 51 and 500 employees.  ## Common reputation management software integrations We analyzed our extensive reviews database and determined the three categories that most often integrate with reputation management software are [email marketing](https://www.capterra.com/email-marketing-software/), [social media management](https://www.capterra.com/social-media-management-software/), and [CRM](https://www.capterra.com/customer-relationship-management-software/). Integrations allow reputation management software to work together with other programs in your company's technology stack, and there is no more significant integration than with your CRM, according to reviewers. Integrating your reputation management tool with a CRM makes it possible to follow the customer throughout their purchasing journey. ## Recent trends in reputation management software **Regulatory updates require adaptation:** With the [updated FTC regulations](https://www.capterra.com/resources/marketing-ftc-endorsement-guide/) in regards to influencer marketing and product endorsements, all of which impact reputation management, most marketers are aware of the changes (89%). One of the most important changes is the new guidance for reviews regarding not procuring, suppressing, organizing, upvoting, downvoting, or editing consumer reviews in ways that likely distort the consumers’ actual perceptions of a brand or product.  ## Learn more about how reputation management software can help your business After learning the benefits of reputation management and the software itself, we have selected articles that can be useful for your company to build a valuable customer experience, resulting in good reviews.  - [Capterra Value Report: A Price Comparison Guide for Customer Service Software](https://www.capterra.com/resources/customer-service-software-pricing-report/) - [Capterra Value Report: A Price Comparison Guide for Call Center Software](https://www.capterra.com/resources/call-center-software-pricing-report/) - [3 Top-Rated Free Email Marketing Software](https://www.capterra.com/resources/free-email-marketing-software/) - [6 Top-Rated AI-enabled tools for Marketers](https://www.capterra.com/resources/ai-marketing-tools/) Sources 1. **Capterra software pricing data:** Only products with publicly available pricing information and qualified software products within the category, as of the production date, are included in the pricing analysis. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). 2. [Blake Morgan](https://www.linkedin.com/in/blakemichellemorgan/), LinkedIn 3. **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. We featured the products with the most reviews at the time of Capterra Shortlist publication. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). 4. [Market Guide for Social Monitoring and Analytics](https://www.gartner.com/document/5282163?ref=solrAll&refval=408391576&), Gartner 5. **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. For this report, we analyzed reviews from the past year as of the production date. [Read the complete methodology](https://www.capterra.com/resources/proprietary-data-research/#software-buyers-guides-methodology). 6. **Capterra 2024 Tech Trends Survey:** The 2024 Tech Trends Survey was conducted online in July 2023 to understand the timeline, organizational challenges, adoption & budget, vendor research behaviors, ROI expectations, and satisfaction levels for software buyers. [Read the complete survey methodology](https://www.capterra.com/resources/tech-trends-software-purchase-regret/).