Reputation.com vs Meltwater

Starting Price

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Best For

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Meltwater is a SaaS media intelligence solution, most widely used by both communication professionals working at B2B and B2C brands across all industries.

Rating


4.3 / 5
(131)
Read All Reviews

3.5 / 5
(25)
Read All Reviews

Ideal number of Users

2 - 1000+

2 - 1000+

Ease of Use


4.4 / 5


  • "The app is very user friendly- love the ease of the drop down responses."

  • "I like the user friendly interface and that you can drill down on anything."


3.3 / 5


  • "The breadth of features. Ease of use and flexibility."

  • "The reporter database is always up to date. The platform overall is very easy to use and set up."

Customer Support


4.2 / 5


  • "I also like that we can have templates to send to possible reviewees to send review requests to. Customer service is usually good and responsive."

  • "Customer support has always responded quickly and been able to maximize our use of the product."


3.5 / 5


Features & Functionality


4.1 / 5


  • "Also, the customer service is top notch. Kind and helpful representatives who are available and willing build an ongoing relationship."

  • "Overall the software is pretty user friendly and easy to navigate."


3.5 / 5


  • "Meltwater has made A LOT of improvements to their user interface recently. Building lists has gotten a lot eaiser and quicker."

  • "Meltwater is aquiring a lot of new companies which is giving their platform more functionality every day."

Value for Money


4.2 / 5



3.2 / 5


Product Features

  • close Campaign Management
  • close Gamification
  • check Response Management
  • check Review Generation
  • check Review Monitoring
  • check Sentiment Analysis
  • close Social Media Metrics
  • check Social Media Monitoring
  • check Campaign Management
  • close Gamification
  • check Response Management
  • close Review Generation
  • check Review Monitoring
  • check Sentiment Analysis
  • check Social Media Metrics
  • check Social Media Monitoring

Screenshots

View 1 screenshot 85521 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Reputation.com vs Meltwater

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