BirdEye vs Podium vs Optimum Feedback

Starting Price

Not provided by vendor Not provided by vendor

$79.00/month

Best For

Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.

Podium is perfect for any locally focused business with one or more locations relying on a local online listing to drive business growth or trying to manage multi-location reviews across the web.

Our platform is primarily geared toward local businesses and franchises with 1-50 locations.

Rating


5 / 5
(241)


4.5 / 5
(79)


5 / 5
(4)

Ideal number of Users

1 - 1000+

1 - 1000+

1 - 99

Ease of Use


5 / 5

4.5 / 5

4.5 / 5

Customer Support


5 / 5

4.5 / 5

5 / 5

Features & Functionality


5 / 5

4.5 / 5

4.5 / 5

Value for Money


4.5 / 5

4.5 / 5

5 / 5

Product Features

  • check Campaign Management
  • check Customer Review Platform
  • check Gamification
  • check Response Management
  • check Review Monitoring
  • check Sentiment Analysis
  • check Social Media Metrics
  • check Social Media Monitoring
  • close Campaign Management
  • check Customer Review Platform
  • close Gamification
  • check Response Management
  • check Review Monitoring
  • check Sentiment Analysis
  • close Social Media Metrics
  • close Social Media Monitoring
  • check Campaign Management
  • check Customer Review Platform
  • close Gamification
  • check Response Management
  • check Review Monitoring
  • check Sentiment Analysis
  • close Social Media Metrics
  • check Social Media Monitoring

Screenshots

View 5 screenshots 164110 thumb
View 5 screenshots 167040 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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BirdEye vs Podium vs Optimum Feedback

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