BirdEye vs CallSource

Starting Price

Not provided by vendor Not provided by vendor

Best For

Businesses looking to build a strong online reputation fueled by customer feedback, boost ratings, and establish trust to acquire new customers.

Small to enterprise level businesses in the Automotive, Home Services, Hearing, Dental, and other Healthcare industries, as well as any appointment-based businesses that rely on marketing.

Rating


4.8 / 5
(268)
Read All Reviews

4.4 / 5
(189)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 99

Ease of Use


4.8 / 5


  • "Birdeye is an amazing software product, easy to use and produces amazing results."

  • "I like that the platform's is user friendly and the implementation was very easy."


4.3 / 5


  • "I like the ease of use, the reporting is very diverse and we can really dig through the details. Love the recordings and the value that offers."

  • "Ease of use, aid in monitoring effectiveness of advertising campaigns and help in educating how calls should be handled."

Customer Support


4.8 / 5


  • "Setup up was so easy, customer service was knowledgeable and friendly. The software was very APP like and super easy to implement."

  • "It's very comprehensive and well thought out. Customer service is great, they are on top of my use of the software, even if I'm not."


4.5 / 5


  • "I really like the customer representative...she is very nice and a wonderful coach."

  • "The support staff is great. Easy to read the reports."

Features & Functionality


4.7 / 5


  • "We are extremely happy with the ease of use of this software. Reviews are very easy to request and quick to post to our social media."

  • "BirdEye is the most successful practice building tool I have implemented."


4.2 / 5


  • "This software is great for training purposes and tracking for marketing purposes. New dashboard is easy to navigate."

  • "Overall from the coaching they offer, amazing technical supper, optional add on's that enhance the user interface I have to give them a 10/10."

Value for Money


4.6 / 5


  • "This has been a great investment. The ability to request that your actual clients give you a review is invaluable."

  • "Their are also plenty of side benefits, such as a review site they set up for you. Good value for the money."


4.2 / 5


  • "With callsource we can monitor incoming traffic from different advertising source, which helps us to know how to manage our advertising budget."

  • "Pricing is fair, missed call notifications worked well, and it was easy to view enterprise reports."

Product Features

  • check Campaign Management
  • check Gamification
  • check Response Management
  • check Review Generation
  • check Review Monitoring
  • check Sentiment Analysis
  • check Social Media Metrics
  • check Social Media Monitoring
  • close Campaign Management
  • close Gamification
  • check Response Management
  • close Review Generation
  • check Review Monitoring
  • check Sentiment Analysis
  • close Social Media Metrics
  • close Social Media Monitoring

Screenshots

View 5 screenshots 164110 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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BirdEye vs CallSource

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