Swell CX vs e-clincher

Starting Price

Not provided by vendor

$59.00/month/user

Best For

Swell focuses on helping businesses with physical locations. Many customers using Swell are in Healthcare, Retail, Service and Hospitality Industries.

e-clincher is ideal for any size of business, marketing agency, marketers and social media managers who are looking for a simple yet powerful tool to manage their online brand reputation and reach.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.9 / 5
(117)
Read All Reviews

4.7 / 5
(205)
Read All Reviews

Ease of Use


4.9 / 5


  • "Ease of use an implementation. All we have to do is provide great care and Swell takes it from there."

  • "Swell it's a great software to manage any company reputation it's easy to use and very powerful."


4.6 / 5


  • "It needs to be updated and more user friendly. I would love to schedule on there at times but find it not as user friendly as a computer."

  • "The whole system is easy to learn and easy to use. Being able to get anymore results for each social network and website is a great benefit."

Customer Support


4.8 / 5


  • "You can quickly reply back to the reviews that you have received. Customer service is quick to respond every time and very helpful."

  • "Excellent customer support and software has worked without any problems."


4.8 / 5


  • "The functionality is great, they're always improving, and customer service is fantastic."

  • "It provides analytics and reports, which are great for tracking performance. The customer support is very helpful."

Features & Functionality


4.8 / 5


  • "The customer service and product knowledge of the staff was amazing. They were able to create a plan that suited my business."

  • "I like the ease of usability with this program. We have seen a 10x increase in response to our review requests from patients."


4.7 / 5


  • "The support from eClincher is also great - and on the few occasions, I had issues they were dealt with quickly and effectively."

  • "EClincher is a gem, I'm surprised its not so well known as Hootsuite because its so much better."

Value for Money


4.8 / 5



4.6 / 5


  • "I really like how easy it make it to manage multiple social media accounts. The ease of management and great price is amazing."

  • "They continue to improve this already amazing product. The price for service and support is invaluable."

Product Features

  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Gamification
  • Response Management
  • Review Generation
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring

Screenshots

View 1 screenshot 134618 thumb
View 1 screenshot 209906 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Swell CX vs e-clincher

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e-clincher vs Swell CX